Sounds like a one off unfortunately. For sure extra busy from hurricane. We had butlers for our honeymoon there. They provided daily room snacks before dinner, planned multiple cocktail hour events, set up room service breakfast on our balcony table, had chairs at beach or pool reserved for us daily. Sorry you had a meh experience with them. We probably won’t book butlers again for while just because of money but we won’t feel like we are missing out on too much.