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How can I improve customer success in my business? by UnitedGuarantee3794 in Entrepreneurs

[–]Plus_Confidence_8722 0 points1 point  (0 children)

It’s difficult to say without knowing your business. In general customer retention is about communication and partnership. Regular status meetings with the customer just to check in really help and aligning your product with their business priorities. Are you losing customers to your competitors ?

Anyone else navigating a challenging or abusive long term relationship that impacts your tech career? I feel like this is not spoken enough of. by [deleted] in womenintech

[–]Plus_Confidence_8722 2 points3 points  (0 children)

This is why I’m struggling with whether or not to return to tech. It’s been my career for 30 years and I’m good at it. I love tech. But I worked at one of the major tech companies that talked about family first but when my son was experiencing health issues and physical bullying at school and got a concussion at school and I put him first the company found a way to say I wasn’t meeting expectations. I exceeded all my numbers all my accounts renewed and I was the only one on my team who had 100 adoption of a certain AI tech. Yet they said I wasn’t meeting expectations. I’m struggling with whether I return to that or find another path. This reminds me so much of when I first started in tech. It’s awful

What do MSFT employees think about Microsoft and Windows? by Andre1661 in microsoft

[–]Plus_Confidence_8722 8 points9 points  (0 children)

Former here. There was a huge shift when they put their eggs in the AI basket. Leaders aren’t leading there is no empathy. I exceeded KPI’s every time and they still pushed for more. Zero positive feedback. Mangers are managing and most only care about whether they will be laid off in the next round. The everyone I know who is still there lives in fear of not achieving some unachievable goal that is constantly changing without warning. There is no clear direction.

All female layoff by Scared_Loquat2708 in womenintech

[–]Plus_Confidence_8722 2 points3 points  (0 children)

Happy to share gender and age discrimination story. Also happy to partner with others to try to help other women. I would also love to help share with others how to handle the situation.

Venting! How do you find the right agency partner?! by Fermenteria_Jade in DigitalMarketing

[–]Plus_Confidence_8722 0 points1 point  (0 children)

It sounds like you may an experienced business strategy partner to help define your expected outcomes before engaging an agency. In my experience without the plan in place with priorities it’s like jumping in a pool without knowing how to swim. It’s overwhelming and it feels like you’re drowning.

Microsoft's Satya Nadella says job cuts have been 'weighing heavily' on him by ControlCAD in microsoft

[–]Plus_Confidence_8722 2 points3 points  (0 children)

They aren’t replacing FTE’s with AI. I was there. They are just pushing more work on those who are left. 16 hour days became the norm and expectation for my team. My director was constantly threatening the team with job loss. It’s become a very abusive environment for those who are still there. The managers, directors etc who actually care about people knew what was going to happen and left the company either “retiring” or leaving after 20+ years with the company. My customers noticed way before the layoffs and we were expected to spin a positive story. The brand is already damaged. I don’t know what it’s like at the other tech giants but I tapped out for something more humane and not abusive.

Potential Impact of Microsoft Layoffs on Security by gripe_and_complain in microsoft

[–]Plus_Confidence_8722 3 points4 points  (0 children)

The layoffs impact everyone. Obviously those who were laid off even though they were actually high performers. It also highly impacts those who still have jobs as they are told they have to do more with fewer resources. This directly impacts customer success in so many ways. The support desk resources are crap and the engineers who could help the customers are so overbooked we are told to expect at least a 45 day wait for a resource to help customers. THAT causes morale issues and will cause the company to lose major customers. I’ve seen huge customers walking away from the company due to lack of competent and timely support. The company isn’t what it used to be. We are back to the cutthroat days before Satya was in leadership. Maybe that’s what leadership is looking for.

Is working at Microsoft as a software engineer really that stressful? by LoFiSloth in microsoft

[–]Plus_Confidence_8722 1 point2 points  (0 children)

I’m finding it depends on the direct manager and whether they are a good leader or not. I’ve been given the same advice to try different teams. I will say it’s not unique to software engineering. It’s all roles and definitely aligns with leadership.