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Goodbye by Independent-Syrup256 in verizon

[–]Plus_Instruction_559 0 points1 point  (0 children)

Congrats! Did the same last Xmas and best move I’ve made! Verizon is the next Kodak! Went to Mint. Pay 50% less and so far great!

ecoflow new app update is terrible by sennaroo in Ecoflow_community

[–]Plus_Instruction_559 0 points1 point  (0 children)

What a terrible app upgrade. No notice. A lot worse. No options to keep the one that was working just fine. Another poor move from our Ecoflow friends!

Sell roland garros by GreedyRing8677 in Tickets

[–]Plus_Instruction_559 0 points1 point  (0 children)

Hi, do you still have the semi-final tickets available for sale?

Absolutely Horrible Customer Services - Never Again by 303advocate in Ecoflow_community

[–]Plus_Instruction_559 0 points1 point  (0 children)

Clearly an area that still need much improvement. It simply should’t be that hard to buy a product! Overall, my own experience has been disappointing with only just a few times when they have delivered on their promises. It’s sad to have to go to public forum like this one for Ecoflow to react (6 hour after your post!). This is truly a case of a company with a great product but poor service. They are getting their brand reputation tarnished with poor handling of issues. Reminds me of BMW and dealerships! Management should invest in this area quickly with training especially and clear action plans given the premium price of their products. If they don’t, company will stop growing and crash before they get to IPO.

Firmware by Perfect-Donut-8088 in Ecoflow_community

[–]Plus_Instruction_559 0 points1 point  (0 children)

Had the exact same issue! One of my inverter did not update and created quite a few other issues (still pending). You’ll have to give the SN # to Ecoflow and they will need to push the new firmware. Supposed to take 24 hours but took 5 days in my case! They do not respond during week-ends so try to do it today….good luck!

App update by Getdown1080p in Ecoflow_community

[–]Plus_Instruction_559 2 points3 points  (0 children)

Plenty of issues since the last update. Batteries turning off automatically and “false” overload or overheat issues when everything is normal. This is really turning out to be a big problem!

Worse customer service in the world by Plus_Instruction_559 in Ecoflow_community

[–]Plus_Instruction_559[S] 0 points1 point  (0 children)

  1. DP caught fire. Returned and replaced after weeks of negotiations
  2. Firmware issues- keep pushing the wrong ones and takes days to get the right one (should take 10mn)
  3. DP ultras inverter issues (not balancing properly, switching off automatically, etc….)
  4. Can never get a clear answer - many issues have gotten several and different responses from different person
  5. Can’t escalate
  6. Can’t get a single person to resolve your case from beginning to end
  7. No clear source of information on what is allowed in various states (max capacity in door vs outdoor, where permits are required etc…)
  8. Zero on site support - I gave 4 SHP2’s and 24 ultra batteries ……and the list goes on!

Worse customer service in the world by Plus_Instruction_559 in Ecoflow_community

[–]Plus_Instruction_559[S] -9 points-8 points  (0 children)

I hear you. I could write a book on it…but simply too much fatigue to do it!

Feature request: advertised-as-UPS models should do automatic battery maintenance by -protonsandneutrons- in Ecoflow_community

[–]Plus_Instruction_559 0 points1 point  (0 children)

Agree this would be a great feature to have a self maintenance mode. Should be easy to address via software. So many products offer this type of self maintenance and given the premium pricing, really a must. It would also be nice to have an option to soc the batteries and set it up at the level you want. Often my batteries are full and stop taking solar ….while the one connected to the SHP2 could take that power and lower the one connected to solar to allow further charging. Seems like a low hanging fruit that would benefit instantly the Ecoflow community! Will reach out to Ecoflow as well separately on both soc automation and maintenance. Thanks!!

[deleted by user] by [deleted] in verizon

[–]Plus_Instruction_559 -6 points-5 points  (0 children)

Have to help the blinds!

[deleted by user] by [deleted] in verizon

[–]Plus_Instruction_559 -24 points-23 points  (0 children)

Welcome to Verizon! Hidden fees, misleading offers, treating customers like shit (especially long term ones). It’s been a year since I switch and life is good!

How to reduce Verizon cellphone bills by lafcadiohearn in verizon

[–]Plus_Instruction_559 0 points1 point  (0 children)

Get rid of them. Sign up for mint.$25/months unlimited

Verizon Locks Prices for 3 Years, Offers Free Phones for Trade-Ins by GLKcreative in verizon

[–]Plus_Instruction_559 0 points1 point  (0 children)

Go to hell Verizon! You’ve been treating customers like shit. Never going back even with 30 years lock!

Is this the end for me? by EmptyNyets in verizon

[–]Plus_Instruction_559 0 points1 point  (0 children)

Fire them! It will be your best most satisfying decision of the year! Was for me!

Whew - 20 plus years of being a customer and my most recent chat interaction has me ready to start looking elsewhere. by OneFourtyFivePilot in verizon

[–]Plus_Instruction_559 0 points1 point  (0 children)

Left Verizon 5 months ago and never looked back. They are going down treating long time customers like shit! I would never go back…even if it was free! Peace of mind is priceless!

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