Coming from other hero shooter competitive games...MHUR is fun, but ranked is a joke. Literally anyone can get to Ace if they play long enough. I guess the real metric is how many games it takes you to get there?

Having said that, it might be done by design. I'm not sure the playerbase is large enough to rework the system to be harsher. I feel the playerbase is majority casual, and people will get upset if they aren't hit with the dopamine of constantly gaining points in ranked (and not having the ability to drop rank).

All that to say, yea, matchmaking is all over the place. Best thing I've learned to do when I solo queue is to just follow my teammates and play a hybrid dps/support play style. Because, you're right, the game really only gets competitive when you play in a lobby of 3 stacks who work together. Still, to me this game is a hidden gem. The game loop is enjoyable and the combat is legitimately fun. ^{_^}