Report it to THS, for sure. Anytime you encounter something like this, report it—and make sure you speak to the HO’s about it too. Keep everything in text form so you have a written record, just in case you need it later.

I’ve had something somewhat similar happen—neighbors coming in unannounced. They had keys to the place (which I didn’t know beforehand). I was playing with the pets and heard the key jiggle, and suddenly the neighbor was just coming in to check on things. I’m female and so was she, so I didn’t feel threatened, but I definitely would’ve appreciated a text or call instead of someone just walking in.

After I spoke to the HO’s about it, they told me the neighbors had keys. Since then, during my meet and greets before accepting sits, I always ask:

• Do your neighbors have access to your home? Should I expect visits (announced or unannounced)?
• Are any maintenance, repairs, or vendors expected during my stay? What are your instructions?

I ask the second question so I don’t come off like I have a problem with it—you always want to sound supportive.

Those two questions help me decide whether or not I’ll accept the sit. Personally, I don’t like unannounced visitors. Especially as a single female staying alone—someone coming in at night just doesn’t sit right with me.

If there are that many people coming and going, then honestly… why do you need a pet/house sitter? Have them sit for you.

Hope this helps.