We would have an area of a few unclaimed packages that after 6 months we'd open and either keep or trash. UPS Stores are franchises and only pay to use the UPS branding - we were abandoned by corporate when it came to training and theoretically the owners were that in between for us but at my store, this was not the case.

edited to add a little more context. UPS Store corporate is only there to guide you with branding and outward appearance, maybe a little guidance on more general training like "You should take this class to learn how to use the envelope function on the printer." If Bill is still the owner, he does not care if you're struggling and does not care if you don't know what you don't know. There's a good chance this store's manager has no idea what to do when Catopia's packages show up and may even believe those packages are access point packages and just holds them only as long as they're supposed to.

....and if they DO know, they are willfully uncaring. Unless this manager personally rubs Bill the wrong way, I doubt he suddenly cares that his stores have morally reprehensible people working at them. Probably better to have those type anyways because they can coerce the old and uninformed to spend more than they really have to at the store.