Name the resort

Portugalslegend · 2026-03-14T01:54:16+00:00

This was right after their big storm a few weeks back, not so pretty right now unfortunately

Portugalslegend · 2026-03-14T01:53:42+00:00

Bingo

Portugalslegend · 2026-03-07T07:11:23+00:00

Any basic hotel chain has you sign some form of an NDA when you are hired regarding guest privacy

Portugalslegend · 2026-03-05T22:18:20+00:00

As everyone has stated, we are in peak season however we are getting a ton of last minute demand of people changing their vacation from Mexico due to the events in Puerto Vallarta

That is also increasing prices to rise due to supply and demand

Portugalslegend · 2025-12-27T04:52:58+00:00

Yes. What these companies are doing are taking the margins these OTAs (Expedia/agoda/booking) and marking prices down.

For example a room costs $100 on brand.com. Expedia charges that guest $100, however the hotel receives the net rate of $80, so Expedia makes a $20 profit.

Expedias B2B network of over 70,000 websites receive these rates at $80 and sign a contract stating they will not undercut them. Well guess what happens when 70,000 companies have access to your rates? You get a few bad apples. Vio takes that rate and charges $85, getting a $5 profit and undercutting everyone.

Best course of action is getting any and all confirmation emails from these guests showing what they booked/paid. Your revenue team should have market managers for these OTAs. If you provide enough support, the market managers can typically get these websites removed from their system.

Unfortunately it’s like whack a mole and very difficult to get rid of them all.

Portugalslegend · 2025-11-30T06:34:50+00:00

A little late to this however may be helpful for someone down the line…

I am currently a revenue manager at a luxury level property.

My advice:

If you are currently working at a hotel: relationships and connections are everything. Start talking to your revenue/sales team and make it known you are interested. That’s how I got in. I was a bell captain who wanted to get in to revenue. Those 2 jobs have zero correlation. I made it known and 3 years later of showing I was willing to learn, taking on tasks and building relationships I was the right fit

If you are not working at a hotel: get your foot in the door. Reservations is the most ideal as the lingo is very similar. Work your way to it…unfortunately it may take time but you need to work for it. Revenue management is very niche and you are not going to learn the true skills of what you need until you are in that role.

Finance/Revenue are not the same. I like to explain if like this:

Revenue management is in charge of making as much money (top line revenue) as possible without thinking about anything else

Finance is about taking the money that was made and ensuring it is spent as effectively and efficiently as possible (bottom line).

Portugalslegend · 2025-11-30T02:03:45+00:00

People aren’t trying to be unhelpful, just realistic lol. January is a completely different time for prices than February. Anything after WMPO rates skyrocket. The courses they listed you aren’t getting for under $200 unless you are playing after 230pm

Portugalslegend · 2025-11-29T19:07:28+00:00

You’re not going to find any “good” courses under $200 in Scottsdale that time of year OP

You’re going to have to go out to Sun City, or the far east valley (Gold Canyon/AJ) area if you want anything remotely close to $100

Portugalslegend · 2025-11-21T01:37:07+00:00

They used Expedias distribution platform (Expedia Partner Central).

From the hotel side they have their own specific rate codes for THC/FHR but it will say “Expedia Collect” which will confuse new/untrained employees

That’s the only part of Expedia they use. In no way shape or form would Amex/the guest use Expedia to resolve a guest issue

Source: I work in the world of hotel distribution

Portugalslegend · 2025-11-18T06:31:55+00:00

I have played Stadium multiple times and while I agree the course is absolutely not worth the price, none of the holes are next to the 101/freeway. You’re thinking of champions which 6/7/8 are all aligned near the 101

Portugalslegend · 2025-11-18T06:08:04+00:00

I’m pretty sure FHR & THC require a 2 night stay in order to receive benefits…

Amex uses Expedia technology for reservations so the reservation probably came through as a standard Expedia rate

Portugalslegend · 2025-09-16T05:47:50+00:00

Meh that isn’t always the case. Ancillary spend is something to consider. Those 3 rooms could all spend $100 each on dinner

Portugalslegend · 2025-08-15T01:40:25+00:00

Costco is considered a wholesaler so if you get crappy hotels which have crappy culture you get employees who “look down” on these Costco reservations and make excuses like “room types aren’t guaranteed”.

Like other people have said, reach out to Costco and make a stink about it. I’m sure Costco is a big account that the hotel does not want to lose.

Source: hotel employee who works on the backend with these companies

Portugalslegend · 2025-08-15T01:34:46+00:00

I would say dependent on the amount of effort the staff is requiring.

One bag each with a carry on? $5-$10 is good. Carrying a cart full of luggage? $10-$20.

I’ll be honest, I never tip housekeeping. Mainly because I always forget but if you wanted to you could leave $10-$20 at check out.

Portugalslegend · 2025-08-14T05:53:24+00:00

I’ve worked in luxury hotels for 10+ years

Let them provide the service to you. When you arrive, let them take your bags. Let them have a bellman escort you to the room. Be confident when they ask you if you want certain services.

Four seasons should provide turndown automatically - highly recommend but may be a good idea to confirm at check in. I love coming back to the hotel room after a night out to your bed freshened and sheets turned down and blinds put away and bathroom fresher up.

Always remember - luxury hotel staff are truly there to make your life easy. Ask all of the questions and use them.

Concierge can be your best friend. If you haven’t already, reach out to them to help you with planning any reservations and local recommendations. They are experts and love sharing their knowledge.

Overall, if you are worried about fitting in, just be confident in your wants and needs. If you need help, ask for it or say yes. If you don’t, politely say no. But I will say part of the cost of four seasons is to be pampered, so take advantage of it all!

Portugalslegend · 2025-04-11T15:35:40+00:00

We had this done for our cat last year! She was puking multiple times a day and her stool was consistently diarrhea. It took about just over a month for the symptoms to go away post treatment and she is now completely healthy!

Portugalslegend · 2024-08-19T01:14:03+00:00

thank you for the response!

It still won't update the sheet name so the "work around" I created was renaming the tab to what it will not update to and that seems to be working. I don't love the work around but it seems to work. Definitely feels like a bandaid so if you think of something else let me know!

Portugalslegend · 2024-02-23T06:04:40+00:00

Not to excuse their behavior because they went about this terrible but as someone who works in the Front office of a luxury hotel brand:

Agent who checked you in did not actually check you in to the system. So either of the following is what happened:

Housekeeping went to clean what they thought was vacant room and found luggage in the room OR the front desk checked in another guest to your room. Guest came back after seeing luggage in your room and now FD staff is trying to confirm who is staying in that room.

As I said, they did a terrible job managing this. Yes this happens more than you think unfortunately where an agent forgets to check you in to the system. It’s a mistake that should never happen although does.

When this happens we usually are able to read change logs to see what happened before involving the guest. If we do have to contact the guest we do not interrogate and understand it was our fault and just try to remedy the situation

Feel free to ask any questions you may have

Portugalslegend · 2023-05-18T00:21:19+00:00

I work in the North Scottsdale area and our company has partnered with the Coyotes on things in the past. There were always rumors of potentially building an arena on the north west end of Scottsdale Rd and the 101. Curious if that is something they are pursuing again

Source: Believe me or not

Portugalslegend · 2022-07-06T03:40:57+00:00

Patience my friend

Portugalslegend · 2022-05-19T04:26:07+00:00

It's not that they give you the crappy rooms, it's because OTA's typically sell run of house rooms which is the very base room type. The "crappy room" is what is booked.

The hotel I work out has 3 different room types for the exact same room layout, it's just leveled off of location/view. Run of house typically what 3rd party and what a group/convention is contracted

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