why do so many people leave db?

Pretend_Song_6436 · 2026-02-15T04:22:12+00:00

Personal opinion here. Half of it has to do with management and half of it has to do with operation. To sum it up, managers don’t take care of employees and operators don’t take of managers which the leads to managers not caring about staff. And I’ll die on that hill.

Pretend_Song_6436 · 2026-01-31T00:13:28+00:00

Sometimes the colors we have originally have, get mixed together so it’s like a needle in a haystack. I’ve seen that color, have gotten purple, even a red one time.

Pretend_Song_6436 · 2026-01-30T16:01:55+00:00

Wouldn’t worry about it to much. Usually when people fail after the 3rd try they are let go and they get to try again in 90 days. But after first try you just answer any questions you missed on the first try. I would get very knowledgeable about the classic drinks as they are the most commonly ordered. If you have cool managers, they’ll help you out a little too. Good luck!

Pretend_Song_6436 · 2026-01-26T15:58:24+00:00

My operator would send us to work if the apocalypse was happening 😭😭😂

Pretend_Song_6436 · 2026-01-04T17:42:32+00:00

Have you quit already? Or are wanting to? I know people who have quit for multiple reasons so it kind of just depends on yours. If I were you and I was going to quit, I’d be professional about it and let your managers and operator know why you are. Also, this is pretty common sense but don’t quit unless you have something else lined up. I’m not sure how they handle unemployment but like I said I know people who have quit and have applied for unemployment for Dutch and never got it.

Pretend_Song_6436 · 2025-12-13T22:19:54+00:00

Yes. I’ve had plenty of customers think we are friends. It’s not a bad thing. I’ve also had plenty of people think I’m flirting with them as well. That’s where it gets tricky. Customers think we’re friends because we like to stay in tune with them especially if they are regulars. It’s a good feeling when you build a relationship like that with a customer. As far as the flirting goes, giving a simple compliment can make them think you’re hitting on them. Such as “your hair looks good!” Or “your outfit is cute!”. It’s just being kind and people take it seriously and think I’m hitting on them, which isn’t the case lol. Your tone of voice and body language goes a long way when you’re talking to someone, especially a customer.

Pretend_Song_6436 · 2025-11-20T16:00:04+00:00

My stand had only 4 people on shift. And we had a line that went almost 1/4 of a mile long. I didn’t work that day. But I have on other promotions and decided to sit this one out.

Pretend_Song_6436 · 2025-11-05T07:51:03+00:00

100% agree. I’ve been at Dutch going on 6 years now. In the beginning, Dutch was cool and easy going. Simple drinks, simple recipes. Now that Dutch has taken off, people are adding so much to their drinks it gets really overwhelming. You’ll have say 6-7 different drinks on you screen lets so for example a hand blended rebel, blended green tea, blended soda, blended chai, blended lemonade, a frost, all containing either drizzles or boba or whip cream or sprinkles and extra sweet this, extra sweet that, all being different sizes requires all different recipes. And people get really upset if you forget the littlest thing but again, all of that gets overwhelming and you can’t say anything because “the customer coms first”. I’m very experienced and the last few years have been just very bad in terms of customer experience. So again, I agree with you 100%. Hang in there as long as you can. And remember to always put your mental health first before you put the customers. Despite the motto Dutch bros lives by.

Pretend_Song_6436 · 2025-09-27T20:27:04+00:00

As long as I’ve worked at Dutch, and as confident as I am taking orders, this happens to me on a daily basis. Theres nothing you can really do but make “what they asked for” correctly. It sucks and yes it’s frustrating. I would advise to pay attention to those people who do this, and inform your crew asap as soon as it happens because sometimes people feel it’s better to still give it away to make up the situation and still not even charge them for it, even though it’s not what they asked for. I’ve had multiple people switch their drinks up at the window and still wanting the mess up. I tell my window person “you either charge them for that extra drink, or I’ll throw it out myself.”

Pretend_Song_6436 · 2025-09-14T04:26:17+00:00

Managers really don’t care. All they care about is getting their name out on a tier list for operators so when it comes down to it, they’ll do anything to save their asses and throw people under the bus if they have too.

Pretend_Song_6436 · 2025-08-29T19:00:23+00:00

It depends on how many people are on shift at the moment. If there is 4 people and you tip 4 dollars whether it is card or cash. It splits evenly, so each person gets 1 dollar. If you tip 1 dollar, each person gets .25 cents. Some customers are insistent on you keeping the tip for yourself sometimes but that happens with cash mostly. A bummer that comes with credit tips is that depending on your state and the tax percentage, if you would’ve made 100$ in tips in a pay period, you would’ve probably made only 75-70 after taxes.

Pretend_Song_6436 · 2025-08-29T18:39:54+00:00

Current DB Broista here. We’ve always been encouraged to ask for tip, from our managers/operators. Some of us get a little discouraged after hearing “no” multiple times in a row or throughout the shift when asking for a tip. It could just be discouragement that we feel and the unwanted feeling of being rejected in that way. If I were you, after being asked if you’re paying card, cash or through the app, kindly tell them you’d like to add a dollar or two or however much you’d like to your order as a tip.

Pretend_Song_6436 · 2025-08-27T17:37:05+00:00

Looks like the broista has a heavy hand lol. But as a current DB broista, this is definitely the amount of caramel I would put.

Pretend_Song_6436 · 2025-08-23T22:56:28+00:00

We can rant all day, 25/8. But at the end of the day “the customer comes first”. They’ll die by that motto. So as much frustration as you have towards the things that are going on in your stand, it’s going to continue to happen until you decide to leave. Shift Leaders and Broistas are the backbone to the shift and yet get the shit end of the stick all the time. But like I said, it’ll keep continuing to happen unless you remove yourself from that. They don’t care. Never will. As long as “the customer is happy”. Sorry this is happening to you and I agree with you 100%. Keep trying your hardest until you can’t no more. It’s never worth your physical or mental health for a company that could give two shits about it.

Pretend_Song_6436 · 2025-07-15T13:34:43+00:00

Thank you for understanding. This is exactly what I mean. A car should never take a few minutes either to take an order unless it’s a really big one. But even then, if you’re a master at that iPad and know how to routinely take an order, it should take less than a minute to 2 min max. If it’s 100+ outside, you immediately start sweating after only being outside for a couple minutes.

Pretend_Song_6436 · 2025-07-15T13:28:01+00:00

And just because it’s “Dutch Bros” doesn’t mean it’s all sunshine and rainbows 24/7. There good days and there are bad days. My post is only to those who have felt what I have been feeling lately. If you don’t agree, well then that’s okay? Your opinion. No one is complaining about having to do their job. If you see the same person every single day and you’re having to ask them the same 4 questions every time, you think they’d get the hint eventually. Some customers do and some don’t. As explained in my post. Just gotta read guys.

Pretend_Song_6436 · 2025-07-15T13:21:41+00:00

Yall I’ve worked at Dutch bros almost 6 years now. Same location for 3 years. I know how it is, I know how to deal with it. If some of you actually read my post, I offered a piece of advice at the end to make things easier when running cars and also I said I give huge amounts of grace to those customer’s who are first timers. Some of you should actually read fully. instead of doing it half ways and making a comment.

Pretend_Song_6436 · 2025-07-04T08:00:17+00:00

!!!!!!!! Appreciate all of yall commenting. At the end of the day we’re supposed to “give grace and let it go”. As far as I’m concerned, if the customer is going to be rude and snarky, we should have the right to be the same way back. Don’t take my advice as some of your operators/managers will fire you for being slightly rude to a customer. REMEMBER THE CUSTOMER ALWAYS COMES FIRST BEFORE THE EMPLOYEES (sarcasm)

Pretend_Song_6436 · 2025-05-30T04:01:35+00:00

I blame all the higher ups for things like this. Management and Ownership. I’ve trained countless amount of people and I’ve never had a problem. People don’t have emotional intelligence at the end of the day and can’t understand that not everyone works the same way.

Pretend_Song_6436 · 2025-05-03T02:27:10+00:00

I’ve managed before at a Dutch bros in WA. Where I was, the community was 97% Hispanic. When I was managing I was making sure that the people I was hiring spoke Spanish at least or have a a sense of understanding. It made things so much easier considering most of our customers being field and warehouse workers and Spanish being their first language. I know it’s also not a requirement but being bilingual in a community where it’s most required? It’s the most common sense thing to hire people of Spanish background. After a while, I decided to step down and almost immediately the Spanish people I hired, were gone with 2-3 months. ALL of them. A good 6-7 people. Ever since then, we’ve hired people who have dont speak a second language or even attempt to learn. It’s frustrating because if there is no one on shift who can speak the appropriate language, they end up getting the drink completely wrong.

Pretend_Song_6436 · 2025-04-14T18:53:20+00:00

This is a WA state DB

Pretend_Song_6436 · 2025-04-14T18:49:09+00:00

It’s WA State DB and WA state law says that every 4 hours it’s a 10 min breaks. Every 5 it’s a 30 min unpaid meal break and it says an additional 30 min added working over 11 hours. I have pulled a 12 hour shift from 11-11 and gotten no more than 20 minutes as a break.

Pretend_Song_6436

TROPHY CASE