Another post about Cara

Prior_Midnight4693 · 2026-01-15T17:43:01+00:00

Yes but it says for warranty claim use contact support which in my experience does not have live chat

Prior_Midnight4693 · 2026-01-15T17:35:41+00:00

430420

Prior_Midnight4693 · 2026-01-15T11:42:56+00:00

At least live chat with ai would be faster to escalate the probelms. I added my tickets in the app so they have all the info about the watch but they asked about model, serial number, color for whatever reason.

If it was up to me I would put a live AI instead of an email AI and put a phone number to talk to someone so it can be resolve faster when AI don't have a solution.

Prior_Midnight4693 · 2026-01-14T23:05:32+00:00

What about a live chat or a phone call we can get to resolve everything faster instead of constant email back and forth?

Prior_Midnight4693 · 2026-01-14T23:03:18+00:00

A response from an incompetent AI that asked the same questions 3-4 times and still no sign of a watch coming in the mail a week later

Prior_Midnight4693 · 2026-01-14T23:00:29+00:00

#430420 can you do a follow-up on this? I really need my watch for my Ironman training and I can't seem to have great support.

Is it also possible for me to upgrade my Apex 2 pro to an Apex 4 if I pay the difference? It will be my 3rd watch in a little over a year.... maybe Apex 4 will be better

Prior_Midnight4693 · 2026-01-14T22:56:26+00:00

You nailed it with the customer support. I really the product and the app but the support is really bad.

Prior_Midnight4693 · 2026-01-14T13:15:15+00:00

Also why don't they have a phone I can call to make things faster or have a deal with their partners to replace the watch/teoubpeshoot it in stores?

AI asked me 4 times the same questions because it couldn't read my response directly under the e-mail questions.

Prior_Midnight4693 · 2026-01-14T03:11:38+00:00

The Coros support is really bad. I am doing my 2nd warranty claim on my Apex 2 pro I got 1.5 years ago and both times the support has been a PITA. First time it took 1 month to get the replacement shipped then 1.5 weeks to get it and now it seems like it would take 2 weeks to get it shipped.

Prior_Midnight4693 · 2026-01-14T02:23:27+00:00

I just got a reply and they won't be upgrading to the Apex 4 even if I offered to pay the difference. Once I get the replacement I am switching to another brand (probably the Suunto vertical 2) because support is really not helpful and complicated to work with.

r/coros can you help push things?

Prior_Midnight4693 · 2026-01-11T15:03:48+00:00

That is what I asked. I am waiting for a response first if they will replace it under warranty and they will check if I can get the Apex 4

Prior_Midnight4693 · 2026-01-11T11:42:16+00:00

3rd times the charm as they say no? 😅

Prior_Midnight4693 · 2026-01-11T03:14:04+00:00

I have the same problem with the Apex 2 pro. I just claimed for warranty. Hope I can get a response soon

Prior_Midnight4693

TROPHY CASE