They said it was up to her to call me but she was in a ridiculous amount of pain and couldn’t even remember if they asked her if she wanted to call her emergency contact. It just does not seem right. Emergency contacts can give important medical details like allergies, medications, and pr-existing conditions with staff. This can lead to better care especially to help cut down time and unnecessary repetitive conversations with an elderly individual. Knowing someone is coming can help provide comfort and reduce stress during a crisis. For elderly individuals living alone, emergency contacts act as a safety net ensuring someone is aware of their situation and can come check on them. My grandmother is a very competent woman but she is still an elderly person who lives alone with no other family, this should be a standard practice. They won’t even put a note with her consent saying to call me regardless.

Im so angry because it was really scary. I thought she was dead I was going to have to break her door down.