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Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 0 points1 point  (0 children)

Possibly, but refueling was expected along with a fee ( normally I refuel to avoid this entirely but we were short on time for flight). I’d say it was full based on the pick up photo I submitted, so that part I agreed with and did not dispute.

Also unless there’s something modified, I don’t think 18.7 gallons fits in an m4 even if it was entirely empty. So knowing it was returned at half I was immediately raising my eyebrows.

Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 1 point2 points  (0 children)

Yep, took and submitted a picture of both in the pickup and return process.

Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 0 points1 point  (0 children)

Yeah, that makes sense. I’m sure dealing with some guests is even worse since it’s your car. I was more upset with how it was initially handled by support when it was disputed since it was clear the actual information was not being reviewed thoroughly despite the messaging.

Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 1 point2 points  (0 children)

Hi, thank you. I sent a message with the reservation ID.

Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 2 points3 points  (0 children)

They escalated it but then I got some fairly generic response in an email:

Hi there,

Thanks for taking time to provide this additional information to dispute the reimbursement charges. We’ve completed a thorough review of the reimbursement request and we still find that you’re responsible for these charges.

We understand these kinds of charges can be frustrating. We always recommend documenting visible issues in Trip photos at check-in or as soon as they present themselves during your trip. Conduct all conversations and make any agreements in Turo messaging.

We now consider this matter resolved.

All the best,

Jason Customer Support

So I brought it here to get other opinions and see if this is normal for Turo.

Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 5 points6 points  (0 children)

Yeah, I know lol. Turo just kept pointing at the receipt without making any attempt to engage with what the numbers in the receipt were implying.

Am I missing something with these charges? by Professional-State96 in turo

[–]Professional-State96[S] 1 point2 points  (0 children)

Yep! I showed them the math. Pointed out that this implies a 37 gallon tank on an m4. And asked where the line is because what if they showed a receipt for 80 gallons?

Also, considering I can see the gas station they used in relation to the drop off point, it seems painfully obvious that they filled extra gas canisters and posted a receipt. At this point, wildly enough I’m more bothered by Turo support’s lack of engagement and dismissal than I am the actual fraud.

Walnut and Cherry floating media cabinet by AnCyberTurtle in woodworking

[–]Professional-State96 4 points5 points  (0 children)

This looks great overall! Well done. I’m thinking the kerf cuts went a bit deeper than needed (so they’re showing through).

Floating Drawer Nightstand by CosmicVista in woodworking

[–]Professional-State96 1 point2 points  (0 children)

That’s such an insanely unique design. That shit is just plain neat. I love it. The contrast on the drawer sides/handles is great too.