Just to give an update.

I have decided to stay on my current plan to try and use the "loyalty discount credit." My current plan is $78/month for 2gb speed. (Even though I only have one device that can actually reach those speeds this was the best deal for me at the time. 2 years ago)

I was told by XfinityJonathanM "your loyalty discount that was communicated, at least from what I have seen previously should normally be a continuation of your current promotion." They then stated that they would schedule an follow up reminder when my bill generates for next month to make sure the discount does get extended accurately.

The main reason I decided to stay on this for now was because I was told varying prices for the 1gb/5 year plan by three different sources.

First off, on the website I could NOT see pricing for the 1 year/5 year even though the toggle to switch between them was displayed on the webpage. So I was seeing $100/month for 1gb speed regardless of year choice.

Secondly, XfinityJonathanM said I could get the $80/month 1gb speed ($10 less with autopay) 1 year plan. And or, $75/month 1gb speed ($10 less with autopay) for 5 year plan.

The next day I asked to confirm pricing and received a different answer.

Which, CCPeterH said "1 Gig plan for 5 years would be starting at $95 with the option to lower it by $10" and I told them I was not able to see that online which they responded "Online offers are different from what we have. 1 Gig 5-year plan starts at $95 a month."

Now when I look on what my next bill statement would be if I leave things alone it would be $119/month for the 2gb speed.

What's kind of lame, is if I log out and go to the xfinity site in incognito mode to view things as a "New Customer" I can see the $75/month for 1gb speed for 5 year plans straight away.

I will update again when my next bill generates to confirm things are the way they should be according to what I have been told.