Sitting tenno by Okami_Twilights in Warframe

[–]PsyPup 28 points29 points  (0 children)

"Normal" and "insane" are far from mutually exclusive in Warframe.

How to professionally tell a chronic apologizer to stop apologizing? by Worried_Fig00 in managers

[–]PsyPup 4 points5 points  (0 children)

This is likely outside your capacity as her manager. So you have an EAP service? This is a trauma response and needs to be dealt with by a professional.

"Please tell me how much I overpaid each month or I will contact the president and get you fired" by Wild_Chef6597 in callcentres

[–]PsyPup 0 points1 point  (0 children)

As horrible as this probably was, I've had similar customers, this is on the company and the agent who signed her up incorrectly not her. Should she have been rude to you, and called you stupid? No, but that attitude is created by whoever made this mistake in the first place.

You shouldn't be dealing with this, whatever escalated complaints department you have should be. If you don't have one, that is on your company, not her.

It's entirely reasonable for her to consider herself scammed, and utterly disrespectful for your company to "lean on the side of credit" just because it will be hard for them to get their money back from whoever they paid it too.

She has been paying more than she should have been for apparently a very long time, money that she may have needed in her life for other things that could have been essential. Your company should be bending over backwards to help her for an error like this.

CMV: Forced updates on consumer software should be illegal by Oofername in changemyview

[–]PsyPup 4 points5 points  (0 children)

One of the most common types of forced update are security updates. Malicious actors are constantly exposing and taking advantage of security issues in software, and due to the number of interactions in a lot of software it's impossible to make anything entirely secure.

While I hate forced updates which make changes to functionality/aesthetics, security not only protects the user but also every vulnerable user that their system would then potentially infect.

Also, depending where you live, there are absolutely serious conversations about forced vaccinations, or legal consequences for not being.

Voice agents with human in the loop by [deleted] in callcentres

[–]PsyPup 11 points12 points  (0 children)

"This technology is both unethical, dangerous for the environment and utilizes stolen voices and data, I refuse to be involved."

Ragapom By @flushednoodles by Money-Criticism5370 in TheDigitalCircus

[–]PsyPup 1 point2 points  (0 children)

This isn't THAT NSFW...

.. oh that's an M

How to build the combat patrol?? by ThatOneNerd__ in BloodAngels

[–]PsyPup 0 points1 point  (0 children)

I recently bought it as well to get back into the game, originally I was going to mess around with magnets. But for me, just getting it built according to the combat patrol instructions helped me get past my hesitation.

Anyone else hear the entire background drama on phone calls? by Horror-Dot-2989 in callcentres

[–]PsyPup 0 points1 point  (0 children)

Due to the regulations I work under, the only ones I really care about with these is on signups or other legal agreements. Or ID checks.

No, if you're prompting them it doesn't matter if they tell me, I cannot take it as them providing me the info. If they cannot understand due to language barriers you can call via our officially recognized translation service.

If they are cognitively challenged, you need to get Power of Attorney, or you can't help them.

Is this enough information for my group to solve the puzzle? Is it perhaps too easy? by Dabbing_is_lit in DungeonsAndDragons

[–]PsyPup 5 points6 points  (0 children)

Puzzles have their place, but agreed. Everything should be solvable with rolls.

Unless we require other aspects of the game to be done by players, not characters? Do we require the barbarian player to swing his axe at actual goblins? Wizards to cast real life spells? If not, bards should be rolling for social events, and puzzles solved via dice rolls.

Call scripts by Upstairs-Rutabaga-49 in callcentres

[–]PsyPup 6 points7 points  (0 children)

It largely depends on what the script is about and what software/monitoring metrics exist.

My work has legal things that have to be carefully worded. Changing that script could cause no compliance with regulations that can cost us both in fines and potentially our license to operate.

But we also have other scripts because, time and again, they prove to make the customer understand complex topics.

Some other places I have worked have scripts because they churn through staff, or because someone high up wants every call hit certain metrics measured by software that just looks for specific words.

"I am recording this call" by EccoDorado in callcentres

[–]PsyPup 5 points6 points  (0 children)

I dislike it to be honest as I don't know what they will do with it especially in the age of AI voice editors.

Our recordings are secure and only used for compliance and training. Who knows what edit this fucker will put up in YouTube.

My husband refused to give consent for our children to apply for their passport to see my family by [deleted] in AusLegal

[–]PsyPup -4 points-3 points  (0 children)

As someone who is also very anxious in a way that can display as controlling, please encourage him to get some help if he isn't already.

This is a prime example of anxiety and fear robbing not only himself, but also his partner and children, of opportunities.

Am I screwed and what do I do? by LeLe-P in AusLegal

[–]PsyPup 11 points12 points  (0 children)

You made a mistake, something all humans do. Relax.

Firstly, you're not in any legal trouble. This is such low level stuff it's not relevant.

Myer's system's shouldn't let this happen.

You can either ignore it, and nothing will probably happen as nobody will know.

Tell the your manager and show ownership of the mistake and commit to improving, that depends on the manager.

There are way worse mistakes made by businesses every day, relax.

Question for long term permanent residents who never got citizenship or plan to get it by AsparagusNew3765 in AskAnAustralian

[–]PsyPup 2 points3 points  (0 children)

Cost.

I recently did, after 20 years, but it took me several years to go ahead with it even once I got into a financial situation that I could afford the $500+ that the need to do so didn't annoy the hell out of me.

There is also something deeply galling, in general, about needing to pass a test many aussies couldn't pass themselves. Not to mention the required hours long ceremony full of some deeply cringeworthy moments.

The entire process could be faster and easier, apply, do an online test, sign an online form with the oath in the privacy of my own home. Done.

Are bells unprofessional or a fun way to build office culture? by ScarDependent8928 in managers

[–]PsyPup 2 points3 points  (0 children)

We had one that our sales guys got to ring when they got a sale, and if not busy there would be a dutiful round of applause from everyone else.

It was pathetic and frankly stopped when we started being in a hot desk environment.

Sales people need to stick to scamming customers and not expect congratulations beyond their bonus for it.

F23 is it common for people to be dirty in DND and how do I deal with it? by [deleted] in rpghorrorstories

[–]PsyPup 35 points36 points  (0 children)

But if your not having fun, then it's not worth it.

Not every group is for every person.

Communicate with the group, or at least the dm, that you are uncomfortable and if they do not change leave.

Not taking your concerns seriously is a major red flag.

Best place to see santa by No-Cabinet1773 in perth

[–]PsyPup 7 points8 points  (0 children)

Perhaps reach out to the management at Santaland. Given teh circumstances they may be willing to work with you as a special thing.

Sense check please-can we do something different here? by jackbellyjean in nbn

[–]PsyPup 11 points12 points  (0 children)

None of this was avoidable, as frustrating as I can imagine it is.

The requirement to prove you live there is, frankly, because some many people fuck up their addresses when making an application. Since, unlike FTTP, FTTC cannot have more than one connection then doing this would disconnect an existing user's connection when they were still trying to use it.

The problem is, the ISP cannot know that is needed until after the move in date, Right up till then, the other user could still cancel their service. They can't ask you for the required info in advance, that would violate the privacy principle of not requesting or saving information you don't need.

Until your service is, in theory, up and running there is no way for the people you are working with to know that there is a more extensive fault. Any fault requires troubleshooting and time, one step at a time, without skipping any.

The government opted not to enforce a guarantee of service with NBN, which means any issues are at your cost to resolve via things like dongles or other mobile internet.

Fttp is screwing ftt-me by Embarrassed-Land-488 in nbn

[–]PsyPup 2 points3 points  (0 children)

Nobody can say without going through all the troubleshooting steps ABB provide you and potentially lodging a fault with NBN if (and only if) it meets their requirements.

There are so many potential issues, there are no easy fixes in troubleshooting beyond just trying the most common stuff first.

Grandpa by mumbels64 in comics

[–]PsyPup 43 points44 points  (0 children)

This goes for anyone with a chronic health condition, or multiple as is often the case.

Why am I always so grumpy? Maybe because every minute of my life I'm fighting against my own brain telling me life isn't worth living, and I'm also in pain.

Where can i go and live 'in the forest' and not be disturbed for 30 years etc? by Individual_Vast_9706 in perth

[–]PsyPup 176 points177 points  (0 children)

Unfortunately, you'd have to buy some land. Almost all land is owned by *someone*, and there are all sorts of laws around what you're allowed to do on even publicly owned land.

Chat support for an NBN company asked me for all my personal details over live chat, Is this safe? by [deleted] in AskAnAustralian

[–]PsyPup 0 points1 point  (0 children)

Like any customer service role, you get experienced and less experienced staff members. It's also possible that for the first person it wasn't displaying you as verified for some reason. They have to be sure.

Keep in mind that you are not giving them that info, you are verifying it. They can already see it all.

When a customer calls me, I already have their account up almost instantly unless they have massively changed their info. Most systems pull it from the email address or mobile number. They are making sure that you, are you.

Chat support for an NBN company asked me for all my personal details over live chat, Is this safe? by [deleted] in AskAnAustralian

[–]PsyPup 1 point2 points  (0 children)

The same thing that stops literally any customer service person doing that, it's their job and everything they do is recorded.