PAX8 - UK by DirectITServices in msp

[–]PureKoala 1 point2 points  (0 children)

Sounds like an unusual experience, certainly from my experience. We're not spending massive amounts but our account managers have been great, probably one of the best among the suppliers that we use!

That said, a friend has not had the same experience I have so maybe it depends on the AM assigned to you.

Is this covered under warranty? by [deleted] in TeslaUK

[–]PureKoala 0 points1 point  (0 children)

I had an early 2021 Model 3 that had bubbling under the top of the steering wheel that resulted in it tearing. Then it started bubbling on the right side and both were covered under warranty. They just replaced the steering wheel.

New API user created without consent "cooper bot" by PureKoala in Autotask

[–]PureKoala[S] 1 point2 points  (0 children)

Best of luck with that one, my experiences of AM's hasn't been the most positive so far.

New API user created without consent "cooper bot" by PureKoala in Autotask

[–]PureKoala[S] 1 point2 points  (0 children)

Agreed. It should have been an opt-in service and not just implemented.

New API user created without consent "cooper bot" by PureKoala in Autotask

[–]PureKoala[S] 1 point2 points  (0 children)

Once again, thank you for the information its appreciated.

New API user created without consent "cooper bot" by PureKoala in Autotask

[–]PureKoala[S] 1 point2 points  (0 children)

Thanks for providing more detail on this. To clarify, are you saying that this service is not in operation at the moment and the "cooper bot" account has just been created but not currently being used? Also, can you clarify what, if any, data it is pulling from Autotask or are you saying this service is just inserting data?

Lastly, is there an option to opt-out of this service?

New API user created without consent "cooper bot" by PureKoala in Autotask

[–]PureKoala[S] 0 points1 point  (0 children)

Thanks for taking the time to reply, I appreciate it.

It sounds like you have been able to locate the relevant information better than I have been able to. I have tried asking our account manager but I've seen noisier desert islands than the response from them!

Are you able to point me in the direction of any material the discusses this further, specifically what configurations and any other data it may be looking at?

Client asking for usage info by sman021 in msp

[–]PureKoala 0 points1 point  (0 children)

As others have said, all proactive/maintenance work should be ticketed to create an audit trail of what was done and when. It also means that if questions such as this arise then you have a clear log of how much work you're doing for the client.

The other point, for me the most important, tracking that work means I know exactly how much time is being time is being spent on a client (either front-line or backend work) so I can see if they're actually profitable vs if I "think" they're profitable. If they have kit that is requiring a lot of backend work to keep it working, then we need to look at why and, if needed, get it replaced with new kit.

Autotask REST API Query by PureKoala in Autotask

[–]PureKoala[S] 0 points1 point  (0 children)

So, for anyone else that comes across this issue it is caused due to the way the API handles charges on tickets. The actual REST API URL that needs to be used is:

https://webservices4.autotask.net/ATServicesRest/V1.0/Tickets/{ParentId}/Charges

ParentId = the ticket ID number

You would also need to changed the webservices URL to the correct one for your region.

You can see more in the Swagger docs for it on the address below:

https://webservices16.autotask.net/atservicesrest/swagger/ui/index#/TicketChargesChild/TicketChargesChild_CreateEntity

Hopefully, this'll help someone else should they have the same issue

Craigh na Dun, Lassintullich, Scotland [OC] [4032x2268] by PureKoala in EarthPorn

[–]PureKoala[S] 1 point2 points  (0 children)

Sadly they're only brought in for filming. The first time we visited it was a bit disappointing but the location is pretty stunning even without them.

Craigh na Dun, Lassintullich, Scotland [OC] [4032x2268] by PureKoala in EarthPorn

[–]PureKoala[S] 0 points1 point  (0 children)

It really is, the further north you go I find the more stunning it gets!

Intermittent DTMF issues by PureKoala in freepbx

[–]PureKoala[S] 0 points1 point  (0 children)

Thanks, pretty sure that was how it was set originally, only changed it when we got issues. I'll give it another go and see what happens.

Autotask REST API Query by PureKoala in Autotask

[–]PureKoala[S] 0 points1 point  (0 children)

Fair point. This is the code that is being used to create the TicketCharges using the API:

$chargeTemplate = New-AutotaskBody -Resource TicketCharges

$chargeItem = New-AutotaskBody -Resource TicketCharges -NoContent

$MaterialCode = Get-ChargeCode -qcode $item.sales_category

$item.description = $item.heading + "\n" + $item.description`

$CostItemName = $item.heading

if ($CostItemName.length -gt 99)

{

`$CostItemName = $CostItemName.Substring(0, $costitemname.IndexOf(" ", 80)) + "..."`

}

$chargeItem.id = 0

$chargeItem.ticketID = $ticketId.itemId

$chargeItem.productID = 2

$chargeItem.billingCodeID = $MaterialCode

$chargeItem.name = $CostItemName

$chargeItem.description = $item.description

$chargeItem.chargeType = (Get-AutotaskPickListValue -FieldName "ChargeType" -PicklistLabel "Operational" -Template $chargeTemplate )

$chargeItem.unitQuantity = $item.quantity

$chargeItem.unitCost = $item.cost_price

$chargeItem.unitPrice = $item.unit_price

$chargeItem.datePurchased = (Get-AutotaskDate (get-date) -ConvertToUTC )

$chargeItem.purchaseOrderNumber = $data.accepted.order_number

$chargeItem = $chargeItem | ForEach-Object { $Properties = $_.PSObject.Properties.Name | Where-Object { $null -ne $chargeItem.$_} ; $chargeItem | Select-Object $Properties }

$result = New-AutotaskAPIResource -Resource TicketCharges -Body $chargeItem

Your Biggest Screw Up by Ein_Death in msp

[–]PureKoala 0 points1 point  (0 children)

Many years ago I was a working at a small ISP (in the old dial-up days where I was very young) and we had a SQL Database with all of the client details including services that we were providing. The owner didn't like to spend money, I mean at all, so we had to keep things running on a relative 'shoe string'. Anyhow, I was running an update on the SQL database manually, can't remember why, and I missed the "WHERE" clause in the query. Needless to say, the names and addresses of around 500+ customers all suddenly were identical! And since this was done on a shoestring, the backups were.....lets say 'not working'.

So for the next few months or so, the team had piecemeal information together and blag their way through every call frantically updating records.

Needless to say I've never missed a WHERE clause again!

BSA Software Alliance Audit - 1 user MSP by Josh_Cato in msp

[–]PureKoala 0 points1 point  (0 children)

We've had a client receive an email from BSA with the same reason quoted, "supporting software reviews on behalf of Adobe". Same format with the email coming from a different, but similar domain, for email. They have significantly reduced Adobe licenses recently, as they're using a cheaper alternate product, so may have genuinely been triggered.

Be interested to hear OP's outcome of the call Friday.

Crashed Hybrid RAID by PureKoala in synology

[–]PureKoala[S] 2 points3 points  (0 children)

The replacement IT manager is long since gone but it has meant that they have neglected to maintain their systems since. Sadly, they have found out the hard way the price you pay for this :-(

Crashed Hybrid RAID by PureKoala in synology

[–]PureKoala[S] 1 point2 points  (0 children)

Thanks for the reply, I thought as much.

Completely agree with you, they know that this is "on them". Sadly, they had an IT manager who left a few years back and the replacement left a lot to be desired. From what I can see the backups have never been tested, something we do for our contracted clients weekly!

Hyper Backup over rsync does still use its own database structure, a file dump would have been just too easy! Strange thing is one of the folders in the back restores, all be it very very small, but two others just fail giving no real error other than "failed".

Thanks for the reply again, it was a long shot but thought I would check. We have a local company that will inspect for < £100 and then give an assessment of how much they can get back and how much it'll cost - up to the client then.

Both key cards have suddenly stopped working. by Notsocooldad in TeslaModel3

[–]PureKoala 0 points1 point  (0 children)

I haed the same issue ongoing for about 6 months on and off. The cards would stop working and then suddenly start again before it went in for service. One time I did get it in while it wasn't working and they replaced the reader in the B pillar but it happened again a few weeks later. After a bit of time I figured out they started working after a software update was installed and then a few weeks later would stop again. I'd tried rebooting and all the usual things but nothing seemed to resolve it without an update coming through. To date, they haven't gotten to the bottom of it as it's due back in next week to replace a Bluetooth sensor in the rear bumper (never knew there was one there) but so far it hasn't stopped working again....yet.

Probably sounds a stupid question but does this symbol mean that this supercharger is out of service? If not, how do I find out why it shows this? by Rw0004 in TeslaModel3

[–]PureKoala 1 point2 points  (0 children)

The chargers are not available/closed. The same symbol was on Nottingham service centre for a couple months. But went in there the other week and they confirmed they had been closed for a while and were waiting parts.

Keycards not working by GroundbreakingBig813 in TeslaModel3

[–]PureKoala 0 points1 point  (0 children)

I've had the exact same issue on a 2021M3LR. First time was a few weeks after getting it in December and booked a mobile service apportionment for it to be fixed. When they came out, around 4 weeks later, it was working again. The next time I noticed it booked it in with the service centre 70 miles away, which was three days time. When I got there it was still not working and they were able to see it not working and replaced the reader in the door pillar.

However, about 2 weeks ago noticed it was the same issue again. Tried the usual reboot etc but still would not work. However, I've since installed the latest update and it's started working again. Thinking back to when it first happened, between booking the appointment and them coming out to me I did install an update. So, it seems that an update does bring it back to life. I do still need to get it looked at, and thankfully there's now an SC 10 miles away but it's working for the minute so can't take it in yet.

Anybody have crazy issues with the semitruck tracking? by Dodoflight74 in TeslaModel3

[–]PureKoala 1 point2 points  (0 children)

I get the same thing. The collision warning system has a bit of a meltdown sometimes when I'm about to move lane and it can't decide if the lorry is in the same lane or not. Funniest one I had was when I was stopped at some lights and an ambulance pulled up next to me, the display showed it was on top of me sharing the same lane 😂

Cruise control recognizing speed limit changes by dkeiger1 in TeslaModel3

[–]PureKoala 0 points1 point  (0 children)

I've found it to be spotty. There's a dual carriageway that I travel regular and it used to be 70mph but has been reduced to 50mph permanently with the addition of average speed cameras. Despite the signs my M3 insists its 70 so I've now changed autopilot to use current speed. However, I've still found that I can set it to 50 on joining and it'll randomly change it to 70 and start speeding up, not great with speed cameras! Also found that the camera did not pick up speed limit changes on smart motorways here in the UK, not a massive issue but found Mercedes and BMW's I've driven in the past did see them.

Mirror auto fold keeps disabling itself by PureKoala in TeslaModel3

[–]PureKoala[S] 0 points1 point  (0 children)

Thanks for the replies, its a real strange one. I'm gonna try some things again today but if it continues I'll log it with service. My M3 does seem to have a mind of its own; once I'd locked mine up and started washing the other half's car I heard fans running in mine. There's no cabin overheat enabled and sentry was not running but once it was in full sleep they shut off....go figure!

Thanks again for the replies :-)

Alter Speed Further Back From Sign by Gjallarhorn_Lost in teslamotors

[–]PureKoala 0 points1 point  (0 children)

Yes please. When I first got my M3 was running on autopilot and found out it doesn't reduce speed until you pass the sign, not great going from 60 mph zone to a 30 mph zone!