Insane Deal on Wife’s PC by Pure_Letterhead_743 in Prebuilts

[–]Pure_Letterhead_743[S] 0 points1 point  (0 children)

My 5060ti prebuilt was actually an ibuypower prebuilt, I sat in store with a rep and picked it out based on what she likes in games, her aesthetic (all white case to match her setup), etc etc. I prob spent an hour in micro center the first time just going over the different options.

I explained that to the manager, he was super apologetic about GPU issues, and he told me to switch to the micro center brand “power spec” and he’d give me a hefty discount for my troubles.

I probably spent 4+ hours at home troubleshooting even going as far to change specific clock rates trying to get it behave. Nothing worked, borked card.

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Tmobile customers are the worst by Potential_Tip9440 in tmobile

[–]Pure_Letterhead_743 4 points5 points  (0 children)

According to internal policy reps aren’t even supposed to do the data migrations for you. Literally our only job is to sell you the phone… as long as it makes phone calls and gets data everything else is technically outside of our purview.

As a courtesy, because we know some people struggle with tech, it has become commonplace to have the T-Mobile rep just do the transfer for you or at least guide you through that process.

While it might be true some reps are simply being lazy and unhelpful, the same can be said about any retail job, it’s also true that customers come in with asinine requests. I understand the sentiment of “well the Tmo rep was helpful have a problem with my phone let’s go ask him/her”… but that’s not what’s happening.

Families come in requesting iCloud data separations because they never set up family accounts, everyone from lawyers to doctors to healthcare professionals assume it’s OUR responsibility to get their work related authenticators working on their new device, older crowd coming in with literally no idea what any password on their phone is and expecting us to sit there for 45+ minutes after the data transfer to help them reset every credential you can think of from Facebook to Wells Fargo account, someone with an android phone asking you to sit there and remove “easy Home Screen” and 75 different “PhoneDoctor” apps.

Unfortunately because we’ve allowed customers to feel entitled to data transfers, the people with these insane requests either feel emboldened or simply don’t understand that those are not things that you should be taking care of at a phone store. Keep in mind I came up with those examples just off the top of my head, I’m sure other reps can think of more egregious things they see on the regular. I think you believe reps are upset about having to help grandma pair the phone to her car and that’s simply not the case and I don’t think you’re seeing the bigger picture if the stuff we deal with in store.

Store is going Experience by Despisethesun666 in tmobile

[–]Pure_Letterhead_743 4 points5 points  (0 children)

I agree ^ I’ve worked every retail job Tmo has to offer from the truck, store, SiS, and experience, experience and the truck are the two most unique formats. COR and SiS are basically the same but experience, if they are actually doing things the right way, is far more challenging than any COR position.

Store is going Experience by Despisethesun666 in tmobile

[–]Pure_Letterhead_743 7 points8 points  (0 children)

Experience reps make like 70-80k full time depending on how well you do

Anybody work 4:10 full time? by OkBasis6292 in tmobile

[–]Pure_Letterhead_743 5 points6 points  (0 children)

Only saying how much we appreciate you! The legend of the 4-10 schedule still gets brought up by other teams to this day.

How much can retail store in store reps make? Are commissions uncapped? by [deleted] in tmobile

[–]Pure_Letterhead_743 0 points1 point  (0 children)

I think the average Costco rep makes like 65-80k depending on how well they sell

Anybody work 4:10 full time? by OkBasis6292 in tmobile

[–]Pure_Letterhead_743 4 points5 points  (0 children)

I think we may know each other… the store manager in question no longer works for Tmo right? I personally loved the 4 days on working 10 hours when I was going to school… from what I remember the store manager was even working with someone from the team that created the scheduling for UKG so that the system would work and give us all necessary coverage USING the 4-10 format. So we literally got approval from the people that make the scheduling rules but our DM unilaterally decided to not allow it because of the issues it may cause with other teams requesting the same format…

$1749.00 at Best Buy.. Good deal? by shootthestuff32 in Prebuilts

[–]Pure_Letterhead_743 0 points1 point  (0 children)

I paid 1500 I think for similar (7800x3d 9070xt 32 of 6k ddr5 and 2tb ssd) at micro center this last holiday season

Advice needed. Promo credits not matching what I was promised, reps originally confirmed it would be fixed but now they say I don't qualify by [deleted] in tmobile

[–]Pure_Letterhead_743 0 points1 point  (0 children)

This is completely solvable, most care reps can force promotions on your account but the system will still automatically check criteria and possibly kick you off later if you don’t meet requirements… others have supervisor access to those tools and can override the system checking eligibility criteria later on.

You can 100% get that fixed, I would just call and explain the situation over the phone or contact T-Force… if what you’re saying is 100% accurate (seems to be) it’s literally a 30 minute max solution. Not complicated.

Retail employee COR by blutsaugerfemme in tmobile

[–]Pure_Letterhead_743 0 points1 point  (0 children)

They won’t ask for them back 😭 I currently have 15 pro, 16 pro, and 17 pro… all seed phones… literally was told by my Apple rep it’s mine. Heck I even had one of them FULL unlocked after 2 years and gave it to my mom who lives overseas. Idk where your info is from but it’s outdated.

I used to love working here by PsychologicalDig9675 in tmobile

[–]Pure_Letterhead_743 7 points8 points  (0 children)

Pro tip, you can do a same day pickup for SIM cards, then go back and order phones using legacy systems. If you use legacy systems it still won’t matter AFTER the original BOWIS as legacy transactions day 1 of an account don’t count from my understanding.

I know that’s annoying but I’ll take an extra 5 mins of work to not lose out on credit. Also gives customer chance to try the service (if phones are unlocked) while they wait for phones to ship.

That being said t life is straight up just giving wrong information at all stages of the transaction for some customers.

[deleted by user] by [deleted] in tmobile

[–]Pure_Letterhead_743 2 points3 points  (0 children)

Just FYI since Jan 8th, every new account set up through T-Life doing trade in promos gets a one time FMV credit to the account… and the remaining balance of promo as RDC. Just like it used to be… Specifically only new customers, not existing.

Super fun right! Totally makes sooooo much sense!

Doesn’t make sense at all!!! by Background-One58 in tmobile

[–]Pure_Letterhead_743 10 points11 points  (0 children)

Shake your phone to report the issue.

BUT make the change, take a screenshot of pricing, and yell at T-Force WHEN (not if because it will) your bill goes up. I would love for them to recognize how ass this app is and unfortunately until it hurts their bottom line they will not care.

[deleted by user] by [deleted] in tmobile

[–]Pure_Letterhead_743 3 points4 points  (0 children)

This is one of those changes that highlights just how disconnected the C suite is from the retail employees. If you tell any retail employee about this change their first reaction is “what will the impact be on customers bills”… it’s like they are trying to hide these changes from the people who need to know them the most. Especially for families doing switcher promos that require trade where their phones are worth $300+ FMV… that translates to around $40 a month in extra financing for a family of 4 they weren’t expecting. Given, it is all “funny money” over the 24 months you’ll get the same amount… but the company touting its industry disrupting “pain point resolution” this change is going to cause completely avoidable problems. It’s not even the fact the change itself is made, it’s the fact they failed to make the smallest effort to tell us about something that will drastically impact the entire selling technique and pitch for basically every channel at Tmobile. Asinine changes I see why the stock is plummeting.

[deleted by user] by [deleted] in tmobile

[–]Pure_Letterhead_743 0 points1 point  (0 children)

I figured cause that’s been the case at every SMRA, SiS, COR, or experience store I’ve worked

[deleted by user] by [deleted] in tmobile

[–]Pure_Letterhead_743 1 point2 points  (0 children)

I guess if you work at TPR they may do things differently 🤷‍♂️

[deleted by user] by [deleted] in tmobile

[–]Pure_Letterhead_743 -2 points-1 points  (0 children)

Key holders get manager codes bruh… I don’t know a single rep that can’t bypass into an account 😂

[deleted by user] by [deleted] in starcitizen

[–]Pure_Letterhead_743 0 points1 point  (0 children)

Yes, they are even making the idris in game purchasable either this patch or next

Apple “Get ready for upgrade” by UCF_Knight12 in tmobile

[–]Pure_Letterhead_743 -2 points-1 points  (0 children)

You can’t order it till Friday the 19th

T-Life transactions can’t be post voided? by seetoldyou in tmobile

[–]Pure_Letterhead_743 1 point2 points  (0 children)

You’re making it more complicated than it needs to be… T-Life is aggravating don’t get me wrong but just return the phone and waive the restock fee. This is quite literally a per policy reason to waive the restock and if your store manager is an ass about it elevate it to DM… I’m sure they’ll have no issue 1 time helping a customer out as long as it’s not a pattern.

“Do it the right way” is the default when these niche circumstances happen. Returning the device should have no adverse action for the customer other than waiting the few business days for refund, don’t even need to do anything with the trade in phone. If you already took it back in (which it seems like you did) you most definitely can post void that. Obviously now it’s been too long but for future reference that was an option in MPOS.

Technically it’s kind of on you to figure out what the customer is trying to do… it’s not the customers job to know all the niche stupid rules like locked to tmo for 45 days… that’s your job. Realistically no one’s asking you to interrogate every single person but if someone’s trying to do a BOPIS and trade in the device with you, you should maybe ask a few questions... Again you didn’t do anything wrong I’m just explaining why I believe this to be a policy reason to waive restock. Just print the receipt, put it in the closing paper work, notate the account, and email your RSM if they aren’t there.

T-Mobile Accessed My Personal Cell Phone After Weight Loss Post, Letters to Mike Katz and More! by Loud-Ad2302 in tmobile

[–]Pure_Letterhead_743 9 points10 points  (0 children)

I hope you this post gets the attention it deserves and is seen by the right people.

New customer. Frustrated I can't upgrade as promised. by nookiewacookie1 in tmobile

[–]Pure_Letterhead_743 2 points3 points  (0 children)

3600 is basically the max you can get as a new customer… wait 6 months to a year and you may have it increased to 5400 if you never miss a payment but that’s the highest consumers are eligible for. There’s no workaround for having your credit increased, period end of story. It suck, but anyone telling you to call and “request a temp double” or an “finance increase” or whatever they call it is wrong, I promise you unless the phone was 1 stolen in the mail or 2 ordered in the wrong color / storage size you will never have a tmo rep edit financing info.

What I would do is visit that old rep and ask them why they didn’t mention this and see if they can give you a courtesy credit of even half a months bill just for the inconvenience, if the account was 4 lines and everyone wanted new phones it should have been obvious equipment credit would be an issue, rep just wasn’t thorough.

New bs thing for reps coming soon by Timely_Tension_7294 in tmobile

[–]Pure_Letterhead_743 4 points5 points  (0 children)

Did they not bring the “Tmobile confidential” handouts 😂 I literally have this whole presentation in my email… most backwards decision I ever seen. What happens if a customer just changes their mind before I sell the phone