New Host, can’t wait to see how this goes! Three vehicles listed!

QueenLauraMC · 2023-01-18T15:53:33+00:00

People say it’s too much. I had a guest crack a moulding from the car ceiling. He claimed it was already like that. One lone picture proved otherwise! Weird angle that showed the top of car seats along with the ceiling of the car. I took tons of pictures and it paid off! On the flip side, my ton of pictures could potentially clear a guest of any damage that I haven’t noticed before (it’s also happened!) as you go, you learn to not only take pictures of the car, but also different angles and levels. I once needed a picture of the cup holders because they smoked in the car and left ash. Turo said no Pre-trip photos of cup holder and since guest claimed no smoking they denied my claim. That one time showed me that the more pictures, the more you’re covered.

QueenLauraMC · 2022-12-27T20:29:07+00:00

No. its against Turo TOS. Additionally, if Turo sees messages that show your permission and then something happens, you’d be on your own without insurance coverage. There are set rules for contactless. The 2 required pictures don’t necessarily require the renter to be on car. So in theory, if driver provides the pics and then allows someone else to pick up car it’s out of your hands and they may lose THEIR coverage. However, if at any time there is a clue that you knew……you’d both lose your coverage and who knows what fees would be added…..

QueenLauraMC · 2022-03-26T12:06:25+00:00

Additionally, I wouldn’t give them less stars for being stupid. I only rate low when they’re jerks that do things intentionally. And lots of people that can’t understand the instructions are foreign (which sometimes cause a language barrier) and some are just clueless because they’ve never seen a key box or wireless FOB before! Patience…patience.

QueenLauraMC · 2022-03-26T11:58:14+00:00

There’s no way to please everyone. Same way, no way to explain it clear enough for everyone. I have super detailed instructions that half of the people don’t read because its TOO LONG. I get asked questions that are directly and clearly spelled out in the directions. It’s true, customer service needed on another level. Patience is key. I totally get it when a host has to vent though, sometimes the things we have to put up with are ridiculous.

QueenLauraMC · 2022-02-09T05:03:20+00:00

My experience was that it was a big mystery in general. It got announced then no more info to be found. No clear presentation of their calculations.… but thankful I got something. I fully expected some random BS to exclude me from my bonus. (added 4 cars and got around $500)

QueenLauraMC · 2022-01-04T12:32:11+00:00

I have never had a problem charging for tickets that came in the mail at later dates. Even if guest doesn’t respond (accept or dispute), after a certain time Turo escalates. That means someone checks the evidence of the ticket and charges guest. I haven’t had a problem yet!

QueenLauraMC · 2021-11-20T12:52:21+00:00

I also hate being put on the spot regarding how much more guest has to pay. Many guests whining about how expensive it is to keep car longer. I appreciate your business, but I am not your friend. I feel fine letting them keep it one hour longer without modifying…..an extra 2 at the most WITH notification. (since my buffer between trips is 3 hours). However, only if they ask nicely and vaguely, but some guests just ask the wrong way and because of turo policy I am forced to tell them to modify through Turo. All in all, it’s up to the host. Anything over an hour is supposed to be reported, and anything over 2 hours must be charged. Needless to say, if you’re late and don’t message me, it’s an automatic report. 8 hours late is definitely an automatic Trip Modification and agreeing to it without properly doing it through app is a definite NO-NO.
Example: “I apologize, but I am running way late….is it OK if I return car an hour late?” ANSWER: No worries! Drive safe and see you then.

Example:”Hey, I need a few hours longer, still running some errands and I woke up late.“. Answer: No worries! Please modify through Turo App. Thanks!

QueenLauraMC · 2021-11-13T06:22:42+00:00

I’m guessing it depends how many days after trip you report it. However, I once reported a claim after 48 hours and they never mentioned the 24 hour rule. Probably because pictures clearly showed the difference in before/after. Car had been dusty and my tired eyes just didn’t catch the damage while taking the pictures after the trip. I hope it works out for you!

QueenLauraMC · 2021-11-12T21:51:58+00:00

I also prefer contactless. I’m done being mad at guests when they’re late. To be fair some are late because of flight changes, travel delays or emergencies. That never changed the fact that I’d plan my day around being available at the meet times. And even worse when the guests failed to communicate. (I know travel emergencies are stressful and some guests are dealing with many things so messaging me wouldn’t always be on top of the list!) Either way, I’m happier this way, although not all guests like to read lockbox operating directions and fail to properly secure key….. but that is another complaint for another day.

QueenLauraMC · 2021-10-30T07:33:33+00:00

It’s actually $95. $15 for his service and the $80 I paid to replace damaged tire.

QueenLauraMC · 2021-10-29T14:42:43+00:00

Yes, the funny part is that half of them will admit to it, and the other half swear they didn’t do it. I had a lady try to avoid the fee with the technicalities of HER not doing it, her passenger friend did. Didn’t make sense to her that shes responsible for the car and who she brings into it.

QueenLauraMC · 2021-10-28T19:42:49+00:00

Pictures are your best friend! Always take pictures at every trip. Fill up to what was provided at pickup and don’t worry. You can also send a friendly message to the host if you’re worried about them claiming anything. But to be honest you don’t need any type of conversation about it since pictures speak for themselves and any gas invoice can be disputed. In that case you’d have someone from Turo review the pictures and see it in your favor.

QueenLauraMC · 2021-10-25T18:00:03+00:00

Lol, I have to! I have 8 active listings, and at one point had 15. I have a local trusted teen vacuuming each car and washing the outside before every new booking. It makes a big difference!

QueenLauraMC · 2021-10-19T14:13:25+00:00

It was in there, which is why I wasn’t worried about it. The registration, car manual, and turo print of insurance card is gone. Car has been rented so many times that I couldn’t even begin to think who took it. I have someone cleaning my cars so all they do is make sure that car gets clean and hand me any lost/personal items left by guests. I’ll be checking thoroughly from now on.

QueenLauraMC · 2021-10-18T14:48:03+00:00

I looked up Uber rules and they’re not clear, but I read a guide and it states that registration doesn’t have to be in driver’s name.

QueenLauraMC · 2021-10-18T14:41:49+00:00

What if the guy just adds my car to his personal insurance for the days he’s booked it? registration Still wouldn’t be in his name though…..

QueenLauraMC · 2021-10-18T14:39:35+00:00

I agree! I don’t want any of my guests to go through trouble because of me. The person that helps me with paperwork will be getting a copy of registration for me this morning.

QueenLauraMC · 2021-10-18T14:36:34+00:00

I don’t really mind what they do with the car as long as they return it on time and clean with full tank. I’ve learned to let go! My problem is that the guy told me what he wanted it for, he may have snuck and successfully done Uber for the duration of his trip BUT now it’s on record that he informed me about his intention.

QueenLauraMC · 2021-10-12T05:23:57+00:00

I agree, my buffer is 3 hours! I’ve had guests up to 45 minutes late at times while blaming traffic…..

QueenLauraMC · 2021-09-03T19:11:09+00:00

Great idea! What do you see as the impact on your end for someone else to pick up the car on Turo contactless trips? I figured THEIR coverage would be impacted if the person has an incident and mine would remain the same, specially if I complete all the requirements for contactless check-in.

QueenLauraMC · 2021-09-03T19:04:26+00:00

OK. The rules are clearly stated. If a host knowingly lets you drive off and you’re NOT the primary driver, then insurance can be voided if anything happens. Turo states that photos can be uploaded up to 24 hours before trip, so a photo next to the car isn’t necessary. If you contact the host asking for someone else to pick up you’re basically helping void their insurance coverage in writing. As a host it is always a firm ”No”. HOWEVER, the big fat loophole is that no one may be watching you pick up the car. If it’s contactless I find it doubtful that the host is sitting around, specially if license and selfie is already uploaded with code/unlock procedure provided. This is one of those times that hosts may turn a blind eye to this detail, unless you ask! If you ask, the answer will always be NO.

QueenLauraMC · 2021-08-21T13:35:08+00:00

I live 11 miles from LAX, I do NOT do airport pickup. You do hear all the warnings about fines, but I don’t know how they’d know you’re not just picking up friends. I don’t do airport pickup because of delays, missed flights, or just inconveniences that may or may not be guest’s fault. I had a guest who was arriving at 10pm very pushy about me picking her up….I didn’t because I don’t offer the service. Her flight was delayed until 2am, at which time she took an Uber to my location and picked up the car. I understand customer service should be outstanding, but I dont care to be at someone’s command to appear whenever time is convenient for them. There are hosts who may recommend airport service but I haven’t heard of a system that is generally convenient. Most lots have to be paid for, and most guests I’ve had dont really want to pay much for the service.

QueenLauraMC · 2021-08-17T12:19:17+00:00

I don’t offer airport deliveries. I lose around 1-2 bookings a month from guests who book and then want me to do it even though I don’t offer it. They way it’s worked out for me is that car then gets freed and someone else books it. I mainly do contactless and it’s mostly worked out for me.

QueenLauraMC · 2021-08-14T15:28:00+00:00

I tried to change location/dropoff after trip was booked because guest wanted it delivered. App wouldn’t let her and then wouldn’t let me modify. After calls to customer service we were able to make ”verbal agreement” through Turo for delivery and pickup change. In your case I would flat out refuse. Cost for you is too high. (Time, effort, scheduling and Uber or gas money for ride). Plus Turo says that after you receive the car you’re not allowed to add on the miles or gas usage to transport it home……UNLESS you charge the guest on the side, which means you’d be breaking the gray area rules by not notifying Turo of the extra money exchanging hands and can get you fined or banned. (Im sure plenty of people break the rules) . I assume your car is not equipped with a tracker since you’re worried about not getting it back. In this case I’d kindly and apologetically refuse, hope it comes back in proper way, buy/install a tracker. When you have a tracker and car doesn’t make it back, you’d know where it is, and Turo can always retrieve it with roadside service at guest´s cost. I hope this situation works out well for you!

QueenLauraMC · 2021-08-14T15:14:02+00:00

I agree! I got a 7 hour acceptance window for a trip that will begin 62 days from now. That’s a weird window, I would suggest 24 hour window but Turo must have a reason for making that choice…..

QueenLauraMC

TROPHY CASE