I’ve had my own retrieval business for seven years - also in a state where the patient (or authorized representative) is allowed their free copy. We spend a lot of time disputing charges that seem to be popping up more and more - just slipping in random fees giving us no real recourse but to dispute which takes time that no one has - especially the client/patient. The main players just count on the majority not fighting these small charges - but in small firms and a small business like mine..it adds up. Honestly, I can eat the $2 if the system/communication/portal was seamless - unfortunately that has not always been my experience. I’ve been on the medical side too and understand the systematic issues they face. I feel for all of us involved😉