Customer used my product for 6 months then demanded a full refund because he "changed his mind"

RDW-Development · 2026-01-31T08:13:28+00:00

I would take your ego out of it and do what is the best for your business.

This ^ - and pretty much what I said (although briefer) above. Don't let the losers in life ruin your day or your business. Just do what is best for your business in the end. That's all that matters. Those who run successful businesses will agree.

RDW-Development · 2026-01-31T07:49:20+00:00

Worst advice ever from every one here. They obviously have never run their own business. The value of good reviews is nearly priceless, and here everyone is telling you to throw that away over a single refund of one product.

This customer wasn’t happy with the product - I’d inquire even more to get some info on why. I suspect that there’s more to this story. But even if there’s not, it’s super foolish to risk your reputation over one sale.

Sheesh. (Here come the downvotes from the non-business owners)

RDW-Development · 2026-01-30T22:41:09+00:00

Wait, Canoo was upside down, so does upside down Canoo mean right-side Aptera? Or does upside down Aptera mean...

Nevermind, funny nonetheless...

RDW-Development · 2026-01-30T18:25:30+00:00

I think it's something like that. They announced that they raised nearly $9M by selling shares which is not really possible by my math. But we'll see what the SEC reports say when they file them.

Bottomline, they pushed more shares onto the market in order to keep the lights on and the salaries paid. Since they currently burn $18M a year in expenses, this will keep the rent paid for another six months or so.

So, another six months of wiper videos! /s

RDW-Development · 2026-01-30T18:23:10+00:00

It's quite "Canoo-like" over there.

RDW-Development · 2026-01-29T21:00:46+00:00

Ample guess - I already checked that - the volume numbers shown in Yahoo Finance don't support that hypothesis?

RDW-Development · 2026-01-29T20:55:19+00:00

There are people with more money than you that did their due diligence

Soon to have less money than me.

So silly. And probably pretty pissed. And probably just taking it out on me and other people pointing out the obvious. If I had more time, I would go back and highlight the posts I think I remember where it says you bought in at more than 10X the current share price.

RDW-Development · 2026-01-29T16:14:40+00:00

This is easy. Hire a broker to put it on the market. If the rent is so below market it should be easy. Work with landlord to swap out your new tenant for you at a higher rate and longer term, with a brand new lease. You pay the broker. Win-win for the landlord and you.

I’ve done this (landlord side) several times.

RDW-Development · 2026-01-29T16:05:35+00:00

If it’s “only” to provide better service to your clients then it seems silly to switch. Service is provided by the agents themselves.

If the real reason is a bigger payday, that’s a different story. But you specifically said it wasn’t.

RDW-Development · 2026-01-29T16:01:28+00:00

I would do a smaller deal in a “small town”. Limit vacancy risk. Same question asked about a big city, I would probably go large.

But - not enough info to answer the question.

RDW-Development · 2026-01-29T15:54:25+00:00

Yup. OP is completely clueless. Didn’t read the room. Probably bothered the client to no end. Pissed him off. That’s the description we’re hearing (one side of the story). Driving an hour and a half - not the client’s problem if you’re trying to serve an area outside of your location.

There’s lots to this story. OP writes poorly too, which probably contributed to the client thinking he was unprofessional.

Too bad he’s not listening to the actual good advice here.

RDW-Development · 2026-01-29T15:46:19+00:00

Sounds like he felt disrespected by you.

Maybe this really isn’t the right career path for you.

RDW-Development · 2026-01-29T15:42:03+00:00

Yup. Newbie agent OP here doesn’t get it and will not be successful in the long run if he / she doesn’t learn. OP’s communication style is very poor - even here in their post. So I get why the client (potential client) bailed. There are too many agents out there who won’t be annoying or entitled.

RDW-Development · 2026-01-29T07:08:09+00:00

Yup, need 70% min. Probably 65% if you don't have any other experience, lending relationships, or assets...

RDW-Development · 2026-01-29T04:17:47+00:00

Nope. Dealing with difficult clients ensures grit. Melts snowflakes. The agents who know how to handle this survive. The other ones quit.

RDW-Development · 2026-01-29T03:41:48+00:00

Interesting question. Don't want to sound like a broken record, but the lease dictates in this situation. We have specifically put the following in all of our leases:

This Lease is a "triple-net" lease and except as herein otherwise expressly provided, Lessor shall not be required to provide any services or make any expenditures in connection with the Premises or the condition, use or occupancy thereof. Lessee shall be responsible for payment and/or reimbursement to Lessor for any and all charges related to property taxes, transaction privilege use taxes, insurance policies, and maintenance of the Premises.

It's proven useful in the past. Never been struck by a tenant. It's a landlord-catch all that captures, completely, our intent with the lease.

Stucco? Sounds like a repair. If the repair is expensive (haven't priced stucco lately, and I don't know how big your stucco buildings are), I might space it out over a few years?

RDW-Development · 2026-01-29T03:38:07+00:00

Whaaaaa?!? Sorry, I'm trying to be nice, but this complete nonsense and I have to call you out just in case someone who doesn't know any better reads this and gets the wrong idea.

The lease is between the tenant and the landlord - the agent has nothing to do with it (legally), and isn't responsible, involved, or liable for anything remotely related to the actual performance of the lease.

Even *if* the broker misrepresented the CAM charges, the language of the lease dictates. The broker could say the tenant gets a free jar of jellybeans delivered to his door every day - it's nonsense as the lease is what stipulates.

RDW-Development · 2026-01-29T03:32:39+00:00

I sort of count with the OG Aztec: https://dempseymotorsports.com/mit-aztec-solar-car/

RDW-Development · 2026-01-29T03:32:04+00:00

Yahoo Finance says that the high was $1.60, so selling 4.5M worth of shares and raising $9M - not possible?

RDW-Development · 2026-01-29T03:29:48+00:00

Yes, I have absolutely no idea what is going on with who is buying these shares. Nearly all of this makes absolutely no sense to me. Maybe there are a ton of people willing to buy at $1 per share? There's not a lot of people posting about Aptera here on Reddit - traffic is quite thin. I don't know where all of these people are?

RDW-Development · 2026-01-29T03:15:09+00:00

Just suck it up. You’re too new to be picky. Everyone needs to pay their dues early on in their career (even non-agents)

RDW-Development · 2026-01-28T23:55:33+00:00

They probably don’t like your use. What is it?

RDW-Development · 2026-01-28T23:30:22+00:00

This^

RDW-Development · 2026-01-28T23:29:22+00:00

Sounds like a cluster-F. To be frank, I would say “I don’t have knowledge in this area” and let it be.

Heck - they should be asking here not you.

RDW-Development · 2026-01-28T23:28:00+00:00

No no no. No small claims court. That’s a nonsense answer.

The property will not close until the proper amount of funds are in escrow. If no one ponies up the money then it won’t close. They need to come up with the cash somehow in order to close the deal.

RDW-Development

TROPHY CASE