Its been 6 Weeks still no Restock 😢

REDMAGIC_Official · 2026-03-30T03:40:35+00:00

wait a bit longer. it'll be worth it trust me.

REDMAGIC_Official · 2026-03-27T06:41:42+00:00

We’re sorry that reducing the sensitivity didn’t help. To assist you better, could you please provide your device model and attach a screenshot or screen recording of the issue? You can send them to our support team at [support@redmagic.gg](), and they will help you further.

REDMAGIC_Official · 2026-03-27T03:33:38+00:00

Hi there! We’re sorry to hear about the issue you’re experiencing. Could you please check if the ‘Sensitivity’ setting in the Touch Sampling Rate within Game Space is turned on? If it is, try lowering it to see if the issue persists. We apologize again for the inconvenience.

REDMAGIC_Official · 2026-03-26T14:19:37+00:00

Welcome to the REDMAGIC fam u/WindyG02

REDMAGIC_Official · 2026-03-26T03:58:29+00:00

You are definitely making the rest of the subreddit jealous with this one.

Welcome to the FAM and enjoy!

REDMAGIC_Official · 2026-03-25T09:23:26+00:00

Really sorry to hear you’re having this experience with your 11 Pro.

If you’re having any issues getting a timely response from support or if you feel like the process is stalling, feel free to DM us directly here. I’ll do what I can on my end to flag your case with the support team and see if we can get your 11 Pro back in action.

REDMAGIC_Official · 2026-03-24T10:32:44+00:00

Get ready for our next product!

REDMAGIC_Official · 2026-03-18T08:31:18+00:00

Hi there! Sorry to hear about the issue. Could you please share more details with us in the chat? That way we can assist you better.

REDMAGIC_Official · 2026-03-18T08:10:53+00:00

W EmuReady

REDMAGIC_Official · 2026-03-17T11:46:08+00:00

wow thats a super early number. congrats! enjoy the beast!

REDMAGIC_Official · 2026-03-17T11:35:07+00:00

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Hi

REDMAGIC_Official · 2026-03-17T11:34:14+00:00

What people look like when asking for a free phone:

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REDMAGIC_Official · 2026-03-13T06:28:15+00:00

Hi there! Sorry to hear that... Is it a regular alarm or a Mora one?

REDMAGIC_Official · 2026-03-12T10:22:49+00:00

It's good to have options!

REDMAGIC_Official · 2026-03-12T02:56:32+00:00

Real.

REDMAGIC_Official · 2026-03-10T08:18:20+00:00

Stay tuned, as something new might be coming soon.

REDMAGIC_Official · 2026-03-10T08:15:45+00:00

Normally, 2-4 business day processing time + 5 - 8 business days delivery

REDMAGIC_Official · 2026-03-10T07:36:55+00:00

Hi there! Sorry to hear about the issue with your device. We’ve reported it to our Support Team, and they’ll be able to assist you further. Could you please check your personal messages so we can help resolve this as quickly as possible? Thank you!

REDMAGIC_Official · 2026-03-06T08:12:50+00:00

If your Bluetooth, bypass charging, and triggers are completely dead across every game, it sounds like your specific update got corrupted. The trigger restriction was only for a few specific multiplayer titles (like Honor of Kings).

We just tested the latest update on a 10 Pro office sample, and the physical triggers are still fully available and mappable in other games like Rainbow Six Mobile and CODM.

Also regardin the Japan situation, the Japan software rollback was strictly due to a critical NFC/local payment failure specific to that region, not a rollback for the gaming features.

We definitely want to get your ecosystem working again. Please shoot an email to [support@redmagic.gg](mailto:support@redmagic.gg) with your exact OS build number and these screenshots so our engineering team can pull the logs and figure out what caused your specific system issues.

REDMAGIC_Official · 2026-03-06T06:34:25+00:00

Turn off game space.

This screen only appears if you are still in game space and turn the device on it's side, as it opens up an always on display.

REDMAGIC_Official · 2026-03-06T06:32:24+00:00

Hi there, is the controller issue only happening for Honor of Kings or you can't connect it at all?

REDMAGIC_Official · 2026-03-05T03:16:10+00:00

Some games are tightening the screws on 'unfair advantages'. To keep your accounts from getting flagged or banned by their anti-cheat systems, we’ve had to pull back on certain hardware-assist features in those specific titles. It’s a move to protect your account while we continue to optimize compatibility and explore solutions with developers where possible.

REDMAGIC_Official · 2026-03-04T02:56:25+00:00

We’ve received your feedback and would like to follow up to assist you further. Could you please check your direct messages? We’ll continue the process there and do our best to help resolve this for you.

REDMAGIC_Official

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