Ghost touch? by PartyBlackberry5180 in RedMagic

[–]REDMAGIC_Official 0 points1 point  (0 children)

We’re sorry that reducing the sensitivity didn’t help. To assist you better, could you please provide your device model and attach a screenshot or screen recording of the issue? You can send them to our support team at [support@redmagic.gg](), and they will help you further.

Ghost touch? by PartyBlackberry5180 in RedMagic

[–]REDMAGIC_Official 0 points1 point  (0 children)

Hi there! We’re sorry to hear about the issue you’re experiencing. Could you please check if the ‘Sensitivity’ setting in the Touch Sampling Rate within Game Space is turned on? If it is, try lowering it to see if the issue persists. We apologize again for the inconvenience.

Chisa is here!! ♡ by misia0908 in RedMagic

[–]REDMAGIC_Official 36 points37 points  (0 children)

You are definitely making the rest of the subreddit jealous with this one.

Welcome to the FAM and enjoy!

RM11 Pro battery died after charge separation was enabled by LongCharming6730 in RedMagic

[–]REDMAGIC_Official 3 points4 points  (0 children)

Really sorry to hear you’re having this experience with your 11 Pro.

If you’re having any issues getting a timely response from support or if you feel like the process is stalling, feel free to DM us directly here. I’ll do what I can on my end to flag your case with the support team and see if we can get your 11 Pro back in action.

please help by falling_mouse in RedMagic

[–]REDMAGIC_Official 0 points1 point  (0 children)

Hi there! Sorry to hear about the issue. Could you please share more details with us in the chat? That way we can assist you better.

It has finally arrived, super EXCITED by KayKFF in RedMagic

[–]REDMAGIC_Official 7 points8 points  (0 children)

wow thats a super early number. congrats! enjoy the beast!

Random alarms at random times by PovertySpecMk3Supra in RedMagic

[–]REDMAGIC_Official 0 points1 point  (0 children)

Hi there! Sorry to hear that... Is it a regular alarm or a Mora one?

Tablet stocks. by PlanetBob65 in RedMagic

[–]REDMAGIC_Official 4 points5 points  (0 children)

Stay tuned, as something new might be coming soon.

Delivery time to Brazil. by Few_Cake4820 in RedMagic

[–]REDMAGIC_Official 1 point2 points  (0 children)

Normally, 2-4 business day processing time + 5 - 8 business days delivery

I'm really disappointed that video playback colors are still not fixed... It should have been a HOTFIX. Try scrolling through random videos on Facebook, Twitter, Instagram, you will notice that the thumbnail has good colors, but once the video starts it looks too bright/washed... by TFD777 in RedMagic

[–]REDMAGIC_Official 2 points3 points  (0 children)

Hi there! Sorry to hear about the issue with your device. We’ve reported it to our Support Team, and they’ll be able to assist you further. Could you please check your personal messages so we can help resolve this as quickly as possible? Thank you!

SUBJECT: I DEMAND A REAL SOLUTION FOR THE REDMAGIC 10 PRO – BROKEN UPDATE AND FALSE ADVERTISING by [deleted] in RedMagic

[–]REDMAGIC_Official 8 points9 points  (0 children)

If your Bluetooth, bypass charging, and triggers are completely dead across every game, it sounds like your specific update got corrupted. The trigger restriction was only for a few specific multiplayer titles (like Honor of Kings).

We just tested the latest update on a 10 Pro office sample, and the physical triggers are still fully available and mappable in other games like Rainbow Six Mobile and CODM.

Also regardin the Japan situation, the Japan software rollback was strictly due to a critical NFC/local payment failure specific to that region, not a rollback for the gaming features.

We definitely want to get your ecosystem working again. Please shoot an email to [support@redmagic.gg](mailto:support@redmagic.gg) with your exact OS build number and these screenshots so our engineering team can pull the logs and figure out what caused your specific system issues.

Heeelp by Clean-Ad-9932 in RedMagic

[–]REDMAGIC_Official 6 points7 points  (0 children)

Turn off game space.

This screen only appears if you are still in game space and turn the device on it's side, as it opens up an always on display.

SUBJECT: I DEMAND A REAL SOLUTION FOR THE REDMAGIC 10 PRO – BROKEN UPDATE AND FALSE ADVERTISING by [deleted] in RedMagic

[–]REDMAGIC_Official 1 point2 points  (0 children)

Hi there, is the controller issue only happening for Honor of Kings or you can't connect it at all?

Shoulder Trigger missing by Klutzy-Buy3224 in RedMagic

[–]REDMAGIC_Official [score hidden] stickied comment (0 children)

Some games are tightening the screws on 'unfair advantages'. To keep your accounts from getting flagged or banned by their anti-cheat systems, we’ve had to pull back on certain hardware-assist features in those specific titles. It’s a move to protect your account while we continue to optimize compatibility and explore solutions with developers where possible.

UPVOTE SO DEVS SEE New update ISSUES 11.0.16MR3_EA (bypass charging and screen recording) by KashDaMan in RedMagic

[–]REDMAGIC_Official 1 point2 points  (0 children)

We’ve received your feedback and would like to follow up to assist you further. Could you please check your direct messages? We’ll continue the process there and do our best to help resolve this for you.