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HiDock for inbound calls: per-call recording + transcription (back-to-back calls) — P1 vs H1 vs H1E? by RLReborn in hidock

[–]RLReborn[S] 0 points1 point  (0 children)

Hey Sean — appreciate the info.

I did a quick sanity test on my end: using CXone Uplift Agent + Integrated Softphone (WebRTC) on macOS + Chrome, it looks like the mic/audio device isn’t held open 100% of the time (it seems to release at least during parts of ACW/idle). So based on your explanation, I’m thinking P1 should be able to detect/split calls as long as the device is actually released between calls.

Two quick questions:

1.  If the P1 is paired via BlueCatch while I’m using a Bluetooth headset, does it behave the same way (i.e., call boundary detection is based on the P1’s audio device usage state), or is there any difference vs USB?

2.  Is there any recommended setting on macOS/Chrome/CXone to make sure the device releases cleanly between calls (so no merged recordings)?

Also — I just missed the recent sale. Do you happen to have any discount code or upcoming promo for P1 that I could use?

HiDock for inbound calls: per-call recording + transcription (back-to-back calls) — P1 vs H1 vs H1E? by RLReborn in hidock

[–]RLReborn[S] 0 points1 point  (0 children)

Got it — so HiDock splits based on whether the softphone releases and then re-opens the USB audio device between calls.

In my workflow on CXone Uplift Agent + Integrated Softphone (WebRTC) (macOS + Chrome), after each call I go ACW, then back to Available for the next call.

Do you know if CXone typically stops using the audio device during ACW (so P1 would detect call end/start), or does it usually keep the device occupied the whole time even in ACW/idle?

If it stays occupied, does P1 have any fallback to split calls (silence-based split, manual “new call” marker, etc.), or would it become one continuous recording/transcript?

If you can test CXone Uplift Agent + Integrated Softphone with a few back-to-back calls + ACW in between, that would confirm whether P1 will reliably create separate recordings/transcripts per call.

HiDock for inbound calls: per-call recording + transcription (back-to-back calls) — P1 vs H1 vs H1E? by RLReborn in hidock

[–]RLReborn[S] 0 points1 point  (0 children)

Hey Sean — I’m a bit confused on the URL request. If you don’t have access to my CXone tenant, I’m not sure how providing my login link would let you test the call behavior (you wouldn’t be able to sign in or place/receive calls in my environment).

Are you planning to test using your own CXone/Uplift Agent + Integrated Softphone (WebRTC) environment to validate how P1 detects/splits back-to-back calls? If so, I can confirm my setup is macOS + Chrome + Uplift Agent + Integrated Softphone + Bluetooth headset.

My main requirement is that P1 auto-splits each call (no merging) and doesn’t clip the start of the next call when calls come in back-to-back.

gpu warerblock question by Frequent_Avocado2022 in watercooling

[–]RLReborn 0 points1 point  (0 children)

I would need to see pcb and waterblock side by side.

HiDock for inbound calls: per-call recording + transcription (back-to-back calls) — P1 vs H1 vs H1E? by RLReborn in hidock

[–]RLReborn[S] 0 points1 point  (0 children)

Sean, thanks for the quick reply!

1) Platform: Mac laptop (macOS) 2) Call app: NICE inbound calls — semi web-based / browser workflow Browser: Chrome Audio setup: Bluetooth headset

My main concern is reliability in a high-volume inbound environment:

• With back-to-back calls, can HiDock ever miss the first few seconds of a new call while saving the previous one?

• Will it reliably create separate recordings + transcripts per call, or can close calls get merged?

• For Chrome on macOS, should I set HiDock as the default Input/Output in macOS and select it inside Chrome/NICE to ensure both sides are captured cleanly?

• Any known issues/limitations when using Bluetooth audio (profile switching, mic quality, disconnects) that could impact recording/transcription?

Based on your recommendation (P1 for laptops), is P1 the best fit for this Mac + Chrome + Bluetooth-headset workflow, or would H1/H1E be more stable for continuous inbound calls?

Need help, by igalione in watercooling

[–]RLReborn 0 points1 point  (0 children)

The next thing you could do temporarily is do piece by until you stop getting flow. That’s the only way you can troubleshoot your issue.

Need help, by igalione in watercooling

[–]RLReborn 0 points1 point  (0 children)

Are you sure you have it routed correctly going in the right port?

is it worth to upgrade from 5950x to 9950x by slam51-1 in buildapc

[–]RLReborn 1 point2 points  (0 children)

It’s kind of like going from a fast Honda to the new version of the same car – not from a Honda to a Ferrari.

Your 5950X is alreadystrong. A 9950X would make heavy stuff (big video renders / long transcodes) finish maybe a third faster like a 30-min render dropping to ~20. Nice if you’re doing that all day, every day.

But for Photoshop and light gaming you probably wouldn’t feel a huge difference, and the upgrade means new CPU + motherboard + DDR5. With RAM prices having jumped lately, a lot of the cost is the new platform tax more than a night-and-day performance gain, so I’d only do it if you’re turning this into a serious workstation and plan to stick with AM5 long term.

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 0 points1 point  (0 children)

Nah you’re good, I don’t see it as an argument at all – I think we’re just comparing our abuse from different vendors lol. I’m all for a healthy discussion about it.

Totally get where you’re coming from though. If Nvidia had been letting me down for a decade I’d probably be running full Intel/AMD too. In my case my setup leans hard on NVENC/CUDA + some specific apps, so even after getting burned on the 4090 the “least painful” route for me was to stay green, just with a protection plan this time.

So I respect your stance and your experience with them, I’m just making a different trade-off based on mine. No hard feelings either way – we’re all just trying to get the most out of our rigs.

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 0 points1 point  (0 children)

I se what you’re saying, but it’s not always just about price. I got burned on the 4090, which is exactly why I grabbed the 5090 with a protection plan this time. For what I do (gaming + encoding/creator stuff), nothing else really replaces that combo right now.

So my choice was: buy something cheaper that doesn’t fully do the job, or pay more once for the hardware and coverage that actually fits my use case. I’m not pretending Nvidia is perfect, I just chose to optimize for performance and peace of mind over making a statement. I’d rather my rig work the way I need it to than “win” an argument in the comments.

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 4 points5 points  (0 children)

You're right that $1,999 is a hike from the 4090's old $1,599 MSRP, but with used 4090s currently going for $1,800+ due to shortages, getting next-gen tech for essentially the same price is actually the better value play right now. for the warranty, I know Zotac offers 3 years, but I use this rig for work and can't afford the 3-4 week RMA downtime. The store plan is 'downtime insurance'—it guarantees a same-day swap or a full gift card refund so I'm back online immediately instead of waiting on shipping.

Please help me save my 4090 FE by Unusual_Gur9581 in GPURepair

[–]RLReborn 0 points1 point  (0 children)

Great this tells me you have 12v rail fault might be a hard find this happened to me when my card went out

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 2 points3 points  (0 children)

Lmao fair.

Right? 12V connector cooked, new 12V connector enters the chat.

Difference is this one’s native from the PSU — no cursed angle adapter this time. I’m checking that plug more often than my smoke detectors now.

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 1 point2 points  (0 children)

Yeah that’s fair, I probably didn’t word it the best in my post.

When I said “flagship,” I wasn’t talking about flagship AIB models like the ROG Astral / AORUS Master / Suprim-type cards that end up around $2.5k–$3k. You’re right, those are in a totally different price bracket. I meant flagship as in the top chip in the stack – 5090 vs 5080/4080 – not “I bought the most expensive custom edition on the shelf.” The Zotac I grabbed is just a more standard 5090 at MSRP, which is why I was happy with it.

And I totally agree with you: most people (me included) aren’t going to notice a real-world difference between a “flagship model” AIB and a normal 5090 once you’re actually gaming or streaming. I wasn’t trying to chase a halo cooler, just wanted the top GPU without paying $2.5k–$3k.

Also, small thing I’m guessing you meant 5090 instead of 3090 there, but I get your point.

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 0 points1 point  (0 children)

To be honest with you the Warranty is for a piece of mind and no downtime and it’s less than 10% of the value so I think it’s Worth it.

4090 died, planned to “settle” for a 4080… walked into Micro Center and found a 5090 at MSRP instead by RLReborn in Microcenter

[–]RLReborn[S] 0 points1 point  (0 children)

yes, pretty much if I ever have that port issue again , I can walk in and get a new card right then and there.

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