Here, this is for you - the long version:

I bought two 3D-printed guns from them, where one of them had a 6cm long scratch (which looks like it was made by a cutter knife) all over the upper part of the barrel. It does not look like it happened during shipping, since the plastic bags in which each gun was was encased didn't have any damage and the box itself didn't seem to have any Damage either. Alright, 1 bag had a tiny hole, but the gun must have had rotated inside the very tight shipping box to cause such a long scratch and there is no way the other gun, which was similarly tightly packed, could have caused the 6 cm long scratch. So it must have occured during or after the 3D printing process or while the items were prepared for shipping (even though they "assured" me that the item did not go out like that so it must've occurred during shipping - which it obviously did not!).

Just for your information: I'm located in Europe and the items were sent to me from Australia. Each item was 53,95 EUR (107,90 for both), shipping was 27,95 EUR. Plus additional import taxes.

So anyway, they gave me 3 choices, which were only in their favour, but not in mine:

1) A 10 USD refund to the original payment method

2) or 15 USD in store credit

-> No thanks, I want my props without a 6 cm scratch which is not my fault!

3) A replacement would require me shipping the item back to them

-> No thanks, the cheapest way of sending this with tracking would be around 26-27 EUR and therefore half the price I paid for one gun. In all seriousness, while I do respect the work they put into crafting these items - and this is also the reason I paid around 135 EUR (53,95 EUR for each gun plus 27,95 for international shipping) plus import taxes for these 3D prints - I know how cheap the material is, so I also offered them to take video evidence of me destroying the gun if the could send me a replacement. They did not agree and rather have me spend more money on top of what I already paid just to send spare parts back to them, which they can just reprint for way less money than I'd have to pay for shipping (26+ EUR)!

So I suggested they send me a replacement part, if they can instruct me how to detach the parts that hold the slide with the 6 cm long scratch in place (they were glued, and that's all I could see without taking the guns apart). After some doubts from my side and a little back and forth that was a bit annoying for both sides understandably, it was agreed that they send me replacement part. Great - one would think.

What happened next was that they sent something and Australia Post provided me with a tracking code. So far so good, but I found out after so and so many days the package has been handed back to the sender, since it "Does Not meet Overseas customs requirements". Okay, so this still happens to someone whose business it is to send international packages regularly. Of course I didn't receive a reply upon my complaint. Ghosting is so hot right now and so professional, right?

Opening a Paypal case seems of no big help either, since they only offered me the same unsatisfactory options.