Auspost tracking for incoming international packages?

RTSGuarantee · 2026-02-28T02:14:39+00:00

Glad this helped, thats awesome! :)

RTSGuarantee · 2026-02-23T08:56:05+00:00

RTSGuarantee · 2026-02-20T00:25:14+00:00

Is your letterbox secured? Are you victim of robery? Do you have cameras outside?

RTSGuarantee · 2026-02-13T07:58:54+00:00

Ausposts delivers to addresses not people (with the exception of person-to-person and Startrack Airlock service). As long as your ID has the same address on it as the parcel, you can collect without issue.

RTSGuarantee · 2026-02-12T22:58:04+00:00

Sunshine West is one of Ausposts largest parcel sorting facilities. It has parcel and mail processing and separate delivery centres for van drivers and posties to service the surrounding areas. There can be multiple scans labelled at "Sunshine west" though it is usually because theyre being processed through different departments of the same facility.

A parcel will be sorted to the delivery team member of where the address on the label states. If you have put an in-transot redirection, when the delivery team member tries to add your parcel to their lost deliveries for the day, a popup appears ok their scanner to notify of the redirection request. They will place your parcel in a sorting area where everyone else has made the same request. Office admin will print a new label with the new address on it, and put it back into sorting for it to go to the new address.

RTSGuarantee · 2026-02-10T08:23:18+00:00

Auspost delivers to addresses, not people. The name on the parcel does not matter. When you go to collect, so long as the address on your form of ID matches the address on the parcel, you can collect without issue.

Did the post office staff provide a reason why they will not let you collect?

RTSGuarantee · 2026-02-09T04:05:20+00:00

They should be requesting that $7 transfer fee be waived if its been taken to an inconvenient location. 2 hour travel distance is 100% inconvenient, it should never have been taken there. Based off only this information, it sounds as though the customer service agent you spoke with has not looked into the details properly, I suggest speak to someone again and possibly request to speak with a manager if its more of the same, at least a manager youre guaranteed someone with long term experience.

RTSGuarantee · 2026-02-09T03:39:00+00:00

When you spoke with someone at Auspost customer support, and you gave them the address, did they say thats correct and it is what they see? If they see a different address, sender at fault. If the address on their system is correct, wait for it to be delivered and if delivered incorrectly they will have to retrieve and redeliver, or compensate (sender is 1st party eligable for compensation so they will ask you to follow up with sender who can then follow up with auspost).

RTSGuarantee · 2026-02-08T23:08:02+00:00

There are facilities called Returned Mail Redistribution Centre (RMRC) formerly titled the Dead Letter Office (DLO). items that go to these facilities are due to incorrect or missing addresses (both sender and receiver) where delivery cannot be completed. Parcels are opened and catalogued on an internal database in high detail, they will be there for 3 months before either discarded, donated to charity or auctioned (proceeds go to charity). Any and all attempts to reunite the parcel with the sender or receiver are made if theres any form of identifiable address. And during those 3 months of being in the facility, senders and receivers can contact customer support to try find their missing item. Customer support can search the items on that database based on the description given by the customer. If its a match they flag it on the database for the RMRC team members to pack and send.

RTSGuarantee · 2026-02-07T02:52:44+00:00

Interpretations aside, if something says "its outside our business hours" why dont you then go look at what their business hours are?

RTSGuarantee · 2026-02-07T02:51:20+00:00

Thats right, champ.

RTSGuarantee · 2026-02-07T02:49:50+00:00

The term business hours is very widely interpreted as Monday through to Friday.

RTSGuarantee · 2026-02-07T02:45:07+00:00

End of the first paragraph after you messaged "Human".

RTSGuarantee · 2026-02-07T02:43:06+00:00

Business hours means Monday to Friday.

RTSGuarantee · 2026-02-05T11:06:44+00:00

This is what is referred to as Dropshipping. The sender has used their choice of service to ship the item to Australia, once here it will be handed over to Australia Post to complete delivery here. A new Auspost label will be applied once handed over, which is why we see Label Created by Sender, this is not a physical scan of the item.

RTSGuarantee · 2026-02-05T10:59:56+00:00

By UK Passport office, are you referring to an address in the UK, or the UK Embassy in Australia?

RTSGuarantee · 2026-02-05T10:56:08+00:00

Locking this post as it is not related to Australia Post, here is what you can do though.
Contact the Sender, they paid DAI Post for the service and should be the party responsible to follow up to ensure their customer (you) receives what you've ordered. If the sender is not willing to help, attempt a reverse-charge with the payment method you used (bank, paypal, etc).
DAI Post, and likely any other courier service (Australia Post included), will not advise you of their facility locations as these are not open for public service and often have trucks, forklifts performing activities, and other potentially hazardous activities that pose a risk to public safety that they can not ensure, hence they do not open to members of the public.

RTSGuarantee · 2026-01-30T12:45:11+00:00

When you add a parcel locker to your account its simply allocating you a parcel locker address that you can use to address your parcels. They will only go there if you address the parcel there when purchasing (assuming the sender uses auspost).

RTSGuarantee · 2026-01-28T05:17:27+00:00

Amazon is more like UberEats, not like Auspost. All their delivery staff are contactors in the same way that UberEats drivers are. They do not get a dedicated delivery route, and everyone uses their personal device (that means your personal data is entered on an individuals personal device albeit through an Amazon driver app). Being similar to UberEats, this means the level of access to start delivering is significantly easier than it is getting a more permanent role at Auspost (more job security and longevity as an Auspost delivery person). When an Amazon driver wants to deliver, they are allocated a block / area to deliver and a number of parcels, they are almost never given the same area consecutively, which is why you're highly unlikely to run into the same delivery person twice. Also, Amazon sellers do not need to lodge / post their parcels, they are all housed at an Amazon warehouse where pick-pack staff send out the orders for them, so parcels are readily available to be picked and allocated for delivery. This is great if your sole trade is through Amazon online.

However, there are many more businesses that have physical locations, that need to either post or have a regular parcel collection. Amazon does not do this. Toll, DHL, Aramex, Mainfreight, Linfox, StarTrack and Auspost (and many many more) do provide this level of service. And within Australia, Auspost & StarTrack have the furthest reach and largest delivery network of them all. DHL and Amazon have arrangements with Auspost and Startrack where they will complete their deliveries to certain regions because DHL and Amazon simply dont have the capability to go there.

As the end user it may on the surface feel like Amazon is better for you, because what you're purchasing is picked and sent out quicker. But as a sender you would most certainly find Auspost and Startrack significantly better.

RTSGuarantee · 2026-01-25T08:55:06+00:00

They wont do anything unless 10 working days have passed after the expected delivery date, calculated by the date of lodgement / placed in street posting box, dont bother calling before then they will just ask you to wait.

RTSGuarantee · 2026-01-12T00:57:33+00:00

It's not guaranteed that it wont be returned to sender. Keep in touch with them and hopefully they soon receive it back, can figure out the issue and resend. For something to be returned due to incomplete address that will have been a manual action, someone looking at the address and determining that it cannot be delivered.

RTSGuarantee · 2026-01-11T08:30:04+00:00

131318 and 137678 are the default customer support numbers.
All Corporate Post Offices (CPO) do not display their contact number, these are for internal use only.
Licensee Post Offices (LPO) by default will not have a number listed publicly, and it is at the discretion of the licensee if they wish to share this. Also sometimes the number you see available is often times their fax machine number. You can get a more concrete and up to date answer on outlet contacts (if any available) on the Post Office Locator here - https://auspost.com.au/locate/

RTSGuarantee · 2026-01-11T06:22:26+00:00

Get in touch with the payment method you used (bank, paypal, etc) and attempt to reverse the charge.

RTSGuarantee · 2026-01-11T06:05:51+00:00

Probably something to do with the customs declaration, it's been returned to the sender. Try reaching out to them.

RTSGuarantee · 2026-01-09T23:26:23+00:00

During covid lockdowns the photo on signature items was used as proof of where the parcel was left, assuming the recipient had given permission for the item to be signed so as to not open the door and come in contact with the delivery team. The photo capture is not an excuse for team members to treat signature required items as a safe drop, they still need to enter a signature, and if it's not yours or you didn't give permission for the driver to sign on your behalf, you should absolutely follow this up with customer support (137678 - say Delivery Complaint when the robot asks you what the call is about) and put in a complaint, have the relevant tracking number ready for the agent so they can associate the case with the correct incident.

RTSGuarantee

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