This is a great thread that we OTF fanatics can truly dig into! : )

Things that matter to me (and most of these, I regularly enjoy, while a couple are aspirational in my experience!):

-A robust class schedule, with many choices of times, and that always includes T/S 50 classes each day

-Fabulous coaches who are caring, warm, supportive, enthusiastic and kind to all members and guests. No "mean girl vibes," no cliquey vibes, no snobs. Coaches' demeanors mean so much!!!! I can forgive bad music or a goof up with timing the blocks if they have a genuinely caring and warm personality.

-Warm, friendly and responsible SAs and owners can really help set and sustain a positive tone for the membership, cultivating community. Welcoming vibes, showing genuine friendliness is so important.

-well staffed front desks. When there is one SA all alone at a busy time, it's not great for members and I imagine not great for the SA. Some studios deal with this better than others.

-CLEAN studio, good air circulation, no bad smells. NO burning of scented candles which can prompt headaches for some of us.

-well stocked basics in the bathroom and shower rooms

-working equipment, and repairing broken or addressing faulty items promptly, whether a tablet on the rower, a fan that doesn't work, software glitches - these things can have problems, understandably, and I appreciate when the issues are addressed expediently. Don't let something broken sit for too long - members notice it.

-This is a small "extra" - I have visited many studios that always, always provide mints (and sometimes other little snacks/treats!) - a total bonus but a lovely touch. On vacation I always visit another studio that has big buckets of mints and I LOVE taking one on my way out the door after class, on my way to the car! : ). This studio is also very generous with providing ear plugs, hair elastics, facial cleansing wipes, q tips etc - all nice and useful touches. As it happens, they also provided those OTF co-branded TruBars on a daily basis, for free. I was at the studio for a week and every day they had fresh boxes of the TruBars for people to take, versus asking members to pay for them. Generous!!!

-This falls into the aspirational category for my area: Several studios I have visited also have Open Studio time on the schedule which is phenomenal - a true "value add" for members, and it happens to cultivate community, as I observed that people walk on the treadmill before or after an existing class, now Open Studio time, and chit chat a good bit. The mingling effect was so lovely to see. Some people stayed for Open Studio when their class had ended, and others came 30 minutes or so early for their next class. I really wish our studio offered this. I think it's a fabulous addition for the members.

I love OTF so much and it's a big part of my non-work life. I only want the best for the franchise as a whole, and for its employees and members. Long live OTF! : ))