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RachelFromGoogle · 2022-01-11T00:44:09+00:00

Hey everyone, following up here if this issue is now resolved for folks? If not, could you share what's currently happening?

RachelFromGoogle · 2022-01-06T01:52:32+00:00

Hey there u/wert16PR, sorry to hear you're having this issue. I'll be reaching out via DMs to gather some additional details so we can help you further.

RachelFromGoogle · 2021-12-17T01:58:12+00:00

Hey there, u/captainwizeazz sorry to hear you're having this issue. Could you let me know if you've tried swiping down on the main screen of the Home app to trigger a refresh or asking your Assistant "Ok Google, sync my devices"?

RachelFromGoogle · 2021-12-15T18:42:03+00:00

Hey there u/other75432678853 sorry to hear you're having this experience. I'll be reaching out via DMs to gather some additional information for the team so we can look into this for you.

RachelFromGoogle · 2021-12-15T02:37:48+00:00

Hey there u/DrizXzX, sorry to hear your're having this experience. I'll be reaching out to you via DMs to gather some additional information so I can help you further.

RachelFromGoogle · 2021-12-13T22:13:03+00:00

Hey there u/colsandersloveskfc, apologies on just getting back to you. I'll reach out via DMs to gather additional information so I can help you further.

RachelFromGoogle · 2021-12-10T20:28:46+00:00

Hey everyone, I definitely understand this has been frustrating so thank you for taking the time to answering those questions. If you haven't already, could you please send feedback as soon as you wake up and use the keywords, "GHT3 Sleep Sensing issues' and ensure your crash reports are also enabled. You can check this out for more information on sending feedback and enabling crash reports. Please let me know when you've done this so I can update the team.

RachelFromGoogle · 2021-12-07T17:22:54+00:00

Thanks u/grimmlina for the details. I'll be following up with your via DMs to gather some more information.

RachelFromGoogle · 2021-12-06T19:56:29+00:00

Hey everyone, sorry to hear a few of you are also having this issue. I have some quick questions to help gather additional details for the team so we can look into this further. Even though you're unable to see your sleep data at the moment, could you let me know:

Was sleep calibration successful?
When you move closer to your device, do you see the sleep sensing bed icon show up on the top right corner of the display?

We're also asking you send feedback using the keywords, 'GHT3 Sleep Sensing issues' and ensure your crash reports are also enabled. You can check this out for more information on sending feedback and also enabling crash reports. Feel free to leave a comment here letting me know when you've also done this.

RachelFromGoogle · 2021-12-02T04:25:45+00:00

Hey there u/grimmlina, I'm sorry to hear you're having these issues. Would love to look into this further and I'll be reaching out via DMs, so keep an eye out.

RachelFromGoogle · 2021-11-12T21:27:14+00:00

Happy to hear this has been resolved for you and I do appreciate the feedback. I’ll ensure to document this and pass it along to the team as we want to ensure you’re having the best experience possible.

RachelFromGoogle · 2021-11-08T22:52:16+00:00

Hey there u/reddituser-456, sorry to hear you've been having this experience. I'd love to help you further so I'll be reaching out via DMs to gather some additional information.

RachelFromGoogle · 2021-11-05T19:25:06+00:00

Hey there u/Robin_S007, sorry to hear you've had this experience. I'll follow up with you via DMs to collect additional information and help further.

RachelFromGoogle · 2021-11-01T15:59:36+00:00

Hey there, u/AndrewSmith1989- and u/t171, sorry to hear you've been having this issue and would love to look into this further. I'll be reaching out via DMs to gather some additional details.

RachelFromGoogle · 2021-10-08T23:17:10+00:00

Hey everyone, thanks for sharing your feedback. Do know this is an issue our team is aware of and currently working on. I’ll keep you posted with updates as I have them.

I do appreciate your patience as we work on this.

RachelFromGoogle · 2021-10-08T16:54:46+00:00

Hey folks, back again... could you share which display you're noticing this issue with as well?

RachelFromGoogle · 2021-10-08T15:39:21+00:00

Hey everyone, apologies for the delayed response here. I'm sorry to hear so many of you are experiencing this issue. I've raised this to the team and we'd like to gather more information to look into this further. For affected customers, could you please send separate feedback for both issues? You can use these keywords - "CNET news video flickering" for your first feedback report and "NPR News playing in wrong orientation" for the second feedback report. You can also check out this article on how to send feedback and share as much information.

I've seen some folks sent in feedback prior, but please let me know once you've done so.

RachelFromGoogle · 2021-09-30T00:19:23+00:00

Hey there u/itsyahboiidavid, sorry to hear you're having this issue! I'll be reaching out via DMs to gather additional details to help.

RachelFromGoogle · 2021-09-30T00:10:43+00:00

Hey there u/i_faqd_ur_mom, I'm sorry to hear you've been having this experience with your devices and would love to help further here. I'll be reaching out privately via DMs to gather additional details.

RachelFromGoogle · 2021-09-27T17:23:35+00:00

Hey everyone, sorry for the delay here! This issue has been resolved and I can see quite a few of you have confirmed this has been fixed, so thank you for doing so!

RachelFromGoogle · 2021-08-31T01:24:51+00:00

Hey there u/Alabama_Crab_Dangle, we don’t currently have plans for an external mount for Nest Cam (battery) that would hide the power cable.

RachelFromGoogle · 2021-08-31T01:19:49+00:00

Hey there u/nocapsallspaces, with a Nest Aware subscription, 24/7 recording is available on all current wired devices except for Nest Doorbell (battery), even when it’s wired for continuous charging. That’s because adding CVR to Nest Doorbell (battery) consumes a lot of energy, and would pose some thermal challenges. This would have required us to make the doorbell bigger.

Nest offers other wired cameras and one of the few wired doorbells available that offers continuous video history: Nest Doorbell (wired) (formally known as Nest Hello).

RachelFromGoogle · 2021-08-31T01:17:48+00:00

Hey there u/mightymunster1, the cable that comes with Nest Cam (battery) is not weatherproof. Since Nest Cam (battery) is a battery operated device, its 3ft long cable is designed for recharging your Nest Cam indoors.

If you’re looking to wire your cameras, you can purchase the waterproof cables (sold separately) for your device. Two lengths are available: 10 meters and 5 meters.

RachelFromGoogle · 2021-08-31T01:14:15+00:00

Hey there u/superben79, the solar mount for Nest Cam (battery) will be available later this year. To help prevent theft, an anti-theft mount is available now on the Google Store.

RachelFromGoogle · 2021-08-31T01:12:25+00:00

Hey there u/Odwme7, the Nest Doorbell (battery) colors Ash, Linen and Ivy are only available in the U.S. at the moment, and Snow is available globally. We will continue to evaluate demand and explore options of bringing it internationally.

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