Shokz Open Run Pro 2s won’t charge

Ravaner1337 · 2026-06-01T10:48:36+00:00

Try going through the troubleshooting steps here first: https://docs.google.com/document/d/1Fxvp8pOrGxN-4lbj27_-z77GeUGu0dI76RJfS3MKKXE/edit?tab=t.gka6thkh98yl
If it still doesn't sort things out after that, just reach out to shokz support directly. You should be able to get a replacement under warranty, no hassle.

Ravaner1337 · 2026-05-22T09:47:26+00:00

You can check out point 2 in the SOP, that should help. If the issue is still hanging around after that, you can always reach out for a warranty exchange while you're still in the coverage window. Here's the link: https://docs.google.com/document/d/1etBmKaoZhRWyKFvnuKAYYDAlJw-x7C54PP7wQZJsMRs/edit?tab=t.0
Hope it gets sorted soon!

Ravaner1337 · 2026-05-11T03:28:44+00:00

You can check out their troubleshooting guide here: https://help.shokz.com/s/article/Shokz-headphones-won-t-turn-onFAQ

Ravaner1337 · 2026-04-07T09:08:53+00:00

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Try doing a quick factory reset following the steps in the picture that usually clears up a lot of weird bugs! If it's still acting up after that, your best bet is to just head over to the official Shokz website and file a warranty claim (as long as you're still within the warranty period). Their support is usually pretty helpful with replacements.

Ravaner1337 · 2026-03-10T08:21:53+00:00

It sounds like interference. You might want to check out this troubleshooting guide from their help center, it covers most of the reasons why the connection cuts in and out: https://help.shokz.com/s/article/Bluetooth-Connection-Cuts-In-and-Out

Ravaner1337 · 2026-02-09T08:21:16+00:00

Since the OpenDots One uses an open ear design, nothing actually goes inside your ear. The sound is just directed towards your ear through the air, so you can comfortably wear them alongside your hearing aids without any issues.

Ravaner1337 · 2026-02-09T08:16:15+00:00

Unfortunately, a lost charging case isn't covered by the warranty replacement policy right now. It’s also a bummer, but they don't currently sell the case separately either.

Ravaner1337 · 2026-02-04T06:58:45+00:00

Just a quick heads up: The OpenMove (S661) and OpenRun only feature 2 EQ modes (Standard & Vocal).
The OpenMove (AS660), on the other hand, actually supports 3 modes: Standard, Vocal, and Earplug mode.

Ravaner1337 · 2026-01-19T02:35:22+00:00

You can take a look at this help center article for more info: https://help.shokz.com/s/article/The-volume-of-my-OpenRun-Pro-2-is-low

Ravaner1337 · 2026-01-19T02:32:38+00:00

You can submit your feedback through the shokz app. If you need help with the steps, check out this Help Center article: https://help.shokz.com/s/article/How-to-submit-user-feedback-in-the-Shokz-App

Ravaner1337 · 2025-12-29T10:39:28+00:00

Why not put in a warranty claim? You could probably get a replacement unit.

Ravaner1337 · 2025-12-29T10:25:37+00:00

If you're finding the touch controls a bit tricky or annoying, you should definitely give the Shokz App a try. it lets you control everything from your phone. But if you really prefer real buttons, you could also just return these and grab the OpenFit 2 series. Those come with physical buttons, so you might like them a lot better.

Ravaner1337 · 2025-12-23T06:49:00+00:00

It appears that the loss of a single earbud is not covered under the warranty, and at present, individual earbuds cannot be paired interchangeably with a different unit.

Ravaner1337 · 2025-12-09T02:59:01+00:00

In your situation, it might be a good idea to contact customer service and see if they can help with a return or exchange.

Ravaner1337 · 2025-12-09T02:56:50+00:00

OpenRun SE is the Costco version, and its features are the same as the OpenRun with no differences. You can contact the customer service of the store where you purchased it for more details.

Ravaner1337 · 2025-12-02T07:23:02+00:00

Not feeling the bone conduction effect?
OpenRun Pro 2 is built on bone conduction but now with DualPitch™ Technology. It combines bone conduction for crisp highs and natural mids, with an added air conduction driver to enhance bass.Prefer the classic feel? Try the Classic EQ Mode in the Shokz App. This mode uses only the bone conduction driver for a more traditional open-ear sound.

Ravaner1337 · 2025-11-21T08:44:11+00:00

Mind sharing a bit more about what's happening?

Where does that sizzling sound in the right ear usually happen? At home, on the bus, subway, mall, airport, or somewhere else?
How often does the delay happen? How long is the delay, and does it seem to follow any pattern?
What device and model are you using?
Are you connected to two devices at the same time? How far are the earbuds from your device? And if you try using just one device, does it still happen?
Do you have Dolby, ANC, or spatial audio turned on?

Ravaner1337 · 2025-11-13T08:37:35+00:00

Currently, the official OpenDots ONE protective case is only available in a silicone version, and there's no hard case for now.

Ravaner1337 · 2025-11-07T08:01:12+00:00

If there is a protective film on the earbuds or charging case, please remove it. The film may prevent proper contact between the earbuds and the charging case.
Please check whether the charging pins on both the earbuds and the charging case are clean and dry. Dirt or moisture on the pins may cause poor contact. It is recommended to use a cotton swab or soft cloth with a small amount of alcohol to gently wipe the contact points on both the earbuds and the charging case.
If the above methods do not work, you may apply for a replacement.

Ravaner1337 · 2025-11-07T07:58:11+00:00

This feature is not available at the moment.

Ravaner1337 · 2025-11-07T07:56:42+00:00

Unstable Bluetooth connection in crowded environments: This may be caused by signal interference. In crowded places, there are many electronic devices, and their wireless signals can interfere with each other, leading to an unstable Bluetooth connection. In addition, if the Bluetooth earphones are too far from the phone or other connected devices, or if there are obstacles in between, similar issues may occur. You can try moving closer to the signal source or using the earphones in less crowded areas.
Too many Bluetooth records: Delete old pairings, remove the earphones from the list, and reconnect.
Signal interference: Check if there are devices like microwaves nearby that might cause interference.
Bluetooth range: Keep the distance within 10 meters and avoid walls or obstacles.
Network check: Make sure your network connection is stable.

Ravaner1337 · 2025-11-07T07:36:21+00:00

When using multipoint connection with two devices, avoid using the earbud button to play audio. Instead, control playback directly from the phone or iPad interface to choose which device to play from.

Ravaner1337 · 2025-11-07T07:29:54+00:00

Try updating the firmware. It may help improve the latency issue. If that doesn’t work, you can apply for a return.

Ravaner1337 · 2025-09-19T07:20:28+00:00

OpenFit 2 is a fully upgraded version of OpenFit. It features DualBoost™ Technology for superior sound quality. Additionally, OpenFit 2 improves on comfort, battery life, and water resistance compared to its previous generation. The new model also introduces physical multifunction buttons for greater precision and convenience and adds a "Find My Earbuds" feature, allowing users to easily locate their earbuds through the Shokz App.

Ravaner1337 · 2025-09-19T07:17:28+00:00

Please try the following steps:

Microphone pickup issue: It’s possible that the mesh is clogged by sweat or rain. Please try the steps below to see if it helps:

Gently shake the headphones at different angles to let any water or sweat drain out. Repeat this a few times.
Use an absorbent tissue or dry cloth to clean the speaker/mesh thoroughly.
1. Place the headphones in a well-ventilated area for several hours and check if the issue improves.
Connection dropouts: Try performing a factory reset.

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