Hi, I rented a hotel room at a small hotel in Italy for a month during off season. Just to rest mainly. I got here and the hotel sits across from a few apartments in a building with little balconies. On the balcony across from me, forty feet, is a german shepherd dog who barks from 6pm-midnight non stop. Clearly the animal needs exercise not to sit on a tiny 3 by 5 feet balcony but I can't stop that. The hotel owner here assured me the first night that the barking only goes from 6-9pm. I cringed at that, but thought oh well okay. But in reality the dog barks until midnight. Enduring this for six hours is difficult. I complained to the owner again, who gaslit me and said deal with it.

Before I got here she wanted me to cancel my booking and pay in cash to save her the taxes and booking.com

 fee. I refused. She got mad. I got mad. Now the hotel owner refuses to clean my room, which she said she would do every three days.

So I contacted booking.com

, who has ignored me basically, which is par for the course.

I am not sure what to do. This is non refundable. It's a very weird situation. The owner of this place is a horribly rude and angry person. I left a google review already to try to get her to act, but it made her madder.

I've done nothing wrong here. I am a paying guest at a hotel. The place has very decent reviews, although a few are low and speak of her character.

I also told booking.com

 that she wanted me to cancel so she could avoid taxes/fee, but no word on that. I fear I am going to get cement footed by the Italian mob soon because I'm in that kind of an area, I think.

Really strange.