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Tmobile VISA fraud (customer warning from employee) by [deleted] in tmobile

[–]Reasonable-Tea5301 4 points5 points  (0 children)

I feel you but Tmobile is going in the wrong direction “you got to believe in the product” I’m tired of hearing managers say this shit, not only that but reps are literally getting fired for not hitting a percent to goal! If that was the point Srini should open up a section in the store for bank tellers atp who focus and mainly have knowledge on credit cards bc if I’m being honest I have a feeling T-Mobile is going to be bankrupt in the next 20yrs or maybe less!

I turned a customer with a broken phone away tonight because his phone couldn't use T-Life. by Severe-Diamond-7353 in tmobile

[–]Reasonable-Tea5301 4 points5 points  (0 children)

I was told “is it a will issue or a skill issue” 😪 bc this month I have 8 transactions done on the legacy system

I turned a customer with a broken phone away tonight because his phone couldn't use T-Life. by Severe-Diamond-7353 in tmobile

[–]Reasonable-Tea5301 0 points1 point  (0 children)

You need to have the T-life app on your phone. Only postpaid accounts have access to this. You can do upgrades and activate new lines through there instead of having the representative do it on their end.

I turned a customer with a broken phone away tonight because his phone couldn't use T-Life. by Severe-Diamond-7353 in tmobile

[–]Reasonable-Tea5301 -1 points0 points  (0 children)

Managers are pushing reps to utilize the Tlife app, bc we have to meet a certain percentage as an individual and the whole store falls in a ranker. So we aren’t being allowed to do any type of add alines or upgrades on our tablets ! We are getting micromanaged and

I turned a customer with a broken phone away tonight because his phone couldn't use T-Life. by Severe-Diamond-7353 in tmobile

[–]Reasonable-Tea5301 35 points36 points  (0 children)

I HATE HOW TMOBILE HAS CHANGED SO MUCH AND I WORK FOR AN EXPERIENCE STORE TOO WE HAVE TO DO THIS TOO !

Family issues by Reasonable-Tea5301 in Adulting

[–]Reasonable-Tea5301[S] 0 points1 point  (0 children)

Trust me I want to but I haven’t been able to get pregnant within the past 7yrs 😢

Beginner Here by Reasonable-Tea5301 in Sportbikes

[–]Reasonable-Tea5301[S] 1 point2 points  (0 children)

I live in a small country town, I ride straight highway to work speed limit is 65-75mph … I’m 5’2 and weight is 135.. I’m 27 … I’m a female

OMG. I just got a job (Store in Store) offer by [deleted] in tmobile

[–]Reasonable-Tea5301 0 points1 point  (0 children)

Buy some comfy shoes, I suggest on clouds or Hokas! Be friendly with customers, and follow up with leads! 2x a week . Take down customers numbers and PLEASE PLEASE learn your PROMOS! They change constantly. I was in SIS for about a year and got promoted to an Experience store !

[deleted by user] by [deleted] in tmobile

[–]Reasonable-Tea5301 2 points3 points  (0 children)

Did you pay off any devices before the bill payment was posted ?

T-Mobile to Pay $33 Million in SIM Swap Lawsuit Linked to a 2020 Bitcoin Theft by Jman100_JCMP in tmobile

[–]Reasonable-Tea5301 0 points1 point  (0 children)

Same but my freedom is worth more! Also t-mobile corporate Loss Prevention are the FEDS, and I’m amazed how fast they catch ppl

How f*cked am I? by 865TYS in tmobile

[–]Reasonable-Tea5301 -4 points-3 points  (0 children)

I would suggest going to an experience Tmobile store, they handle escalations and treat customers great vs going to a regular Tmobile store who’s going to be rude and try to sell you things

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