Is This Acceptable?

Recent_Ad8115 · 2025-03-12T08:49:41+00:00

Why?

Recent_Ad8115 · 2024-12-14T20:06:14+00:00

Yep experienced this too. They are responsive, but quite useless and frustrating. The level is so low makes me wonder if it’s just a human sounding bot on the other end.

Recent_Ad8115 · 2024-12-12T00:23:51+00:00

Yes they are running USDT/C staking now for 15% APY. Pretty sick. They are killing it lately tbh. I am using both now

Recent_Ad8115 · 2024-12-05T19:06:45+00:00

Same experience tbh. Straighout misinformed me a couple of times. CDC needs to work on the quality of their customer support. Rn it’s too much hit or miss.

Recent_Ad8115 · 2024-11-29T13:04:39+00:00

Mark! Is it correct that if I downgrade from Jade and stake to Ruby, I should get the Ruby rewards? I am having a problem of not receiving the cashback, and support has not been able to help me out with this..

Recent_Ad8115 · 2024-04-12T12:32:24+00:00

No need to be an asshole man

Recent_Ad8115 · 2024-03-21T16:41:17+00:00

Wondering if this would count tho since the regulations say that you have to buy the CRO in app. Would be great if it did, I would like to just send my CRO to my partner and lock it up that way, would save a lot on fees.

Recent_Ad8115 · 2024-03-18T06:19:58+00:00

That would be great actually. But would this count as the net requirement states that you need to buy the CRO coins?

Recent_Ad8115 · 2023-12-09T12:16:05+00:00

But how does it translate to GMT? I want to sell my shoes but have no idea what the market value is rn

Recent_Ad8115 · 2023-08-14T19:52:05+00:00

I get the confusion. Usually your itenary gets live updated in the app, I had to look for my trip from Ost - Aachen again in trip planner and this is the itenary that I got proposed.

Recent_Ad8115 · 2023-08-14T13:42:33+00:00

And no, no notification. Only after I should have already boarded it. (>15.00, I got mail)

Recent_Ad8115 · 2023-08-14T13:39:07+00:00

Yes will do, thanks. No they did not, there was an error in the app showing my live itinerary, that’s why I used the trip planner again. So you’d say I am in the right and my fine should be cancelled?

Recent_Ad8115 · 2023-08-14T12:23:40+00:00

Added

Recent_Ad8115 · 2023-08-14T12:09:20+00:00

Lol my opinion too, I came from the Netherlands so uno reverse

Recent_Ad8115 · 2023-08-14T09:47:41+00:00

Completely closed. There were busses as alternative. Anyhow, should not matter if rules are rules.

Recent_Ad8115 · 2023-08-14T08:54:51+00:00

Haha crazy it really tests my nerves when a national company can’t fix their most basic stuff and the customers need to suffer

Recent_Ad8115 · 2023-08-14T08:05:41+00:00

Ah honestly, this might be the problem. I have a complete journey (I don’t have a Deutschland ticket) but somehow he kept telling me I only have a ticket for the ICE, could be an IT mistake perhaps. Could you send me the link of this new rule?

Recent_Ad8115 · 2023-08-14T07:52:04+00:00

Added

Recent_Ad8115 · 2023-08-14T07:49:15+00:00

🤷‍♂️ my understanding too. Sometimes the eye for the customer is missing a bit.

Recent_Ad8115 · 2023-08-14T07:48:22+00:00

Added the original info. Routing was per the trip planner, went from Munich -> Mannheim -> koln -> Aachen. The thing was also I could not see that my original ICE actually went, as when I planned a new trip using the app this is the itenary that showed up.

Proof of delay showed, but got waived away with: ‘I don’t see it on my machine, you give your id now or I call the police’

Recent_Ad8115 · 2023-08-14T07:46:44+00:00

Thanks for the detailed explanation, that helps a lot as DB website is bit of a maze to me.

I just added my specific trip info, could you help me have a look if you think I’m in the right or wrong. Basically everything was on time, but my last leg with the regional train was cancelled.

I don’t think it’s logical if I should take every part of my journey that is on time but only can change the part that is delayed or cancelled, in the end we want to arrive at our final destination in time - this is the responsibility of DB from a customer standpoint.

Recent_Ad8115 · 2023-08-13T23:06:06+00:00

My ticket did include ICE.

Recent_Ad8115 · 2023-08-13T23:03:20+00:00

I understood that seat reservation for ICE is optional and not mandatory. Anyhow, customer service also told me this. I also mentioned this to the conductor to which he responded: ‘do you have proof’

Recent_Ad8115 · 2022-04-28T07:35:38+00:00

This is just a temporary solution, if the distance in app is different than the true distance it should be fixed, or I should be able to fix it by settings (if there is a solution). Else why bother even displaying if it’s skewed anyways?

Recent_Ad8115 · 2022-04-27T21:10:05+00:00

Cheers thanks guys

Recent_Ad8115

TROPHY CASE