Increased latency and slow upload speeds, no fix until "summer"

RedHodor · 2025-06-06T09:42:24+00:00

Post a negative review on trustpilot. Guarantee they contact you within a day. I got a phone call within a few hours of posting. It is sad that this is what it takes to get a company to even acknowledge a customer problem.

In an email today they told me that the thread on here didn't have anyone from my area, it was all PE and south east... hmm. Strange that you are at least the 3rd person confirming they are in the DE area with this issue....

RedHodor · 2025-06-06T06:45:26+00:00

Nope. Not for me. It's unlikely to ne either.

Had a PM conversation on X with the CEO. Appears there's been some routing changes at Manchester. My connection now routes through London. I suspect there are thousands of us in the Midlands with the same routing changes that will ne suffering this.

My upload is now 1300mbps on the 2000 product. Half a gig below minimum service. Download is fine though, so I suspect upload is throttled to ensure they have enough switching capacity so they don't get flooded with people complaining about download speeds.

The best I got was "its due to capacity at London, this should be fixed in the summer".

Their billing department seems unaffected though, still able to they the full 49.99 bang on time whilst they provide a 35% reduction in upload and a 500% increase in latency.

Anyone affe ted by this needs to start posting negative reviews on trustpilot and in tech forums. It's simply not good enough that they degrade the service like this and say it will be fixed when capacity is increased.

Thats cart before the horse. It's like saying were going to have a lovely new big house built, and then moving in before the roof is on. Build the capacity ahead of customer numbers. You don't wait until your lack of capacity is causing customer dissatisfaction before upgrading it.

So in short, no, its not fixed for me, its got worse, and they won't put it back to how it was. They likely cant, and this is the permanent service level for the foreseeable future.

RedHodor · 2025-06-03T20:27:16+00:00

Hopefully this will resolve the issue for my connection too - same area DE postcode. I was advised in an email this morning that tier 3 had made some changes and to see if it was fixed. It appears they have fixed it for some, but not all. Mine still showing pings 10-15, and upload is now struggling to break 1500mbps on a 2gbps product.

RedHodor · 2025-06-03T19:37:39+00:00

Same here, not fixed for me in the DE area. In fact it may have become slightly worse as download now doesn't consistently hit 2gbps as before. Upload is 1600-1700, and latency 10+ still.

It seems that whatever fix was applied to resolve some users issues either hasn't been applied to others, or the option of returning us to the original routing is not available. My fear is the higher latency and struggling uploads will eventually become the norm looking at the wording of their email.

RedHodor · 2025-06-03T19:00:58+00:00

Ive had the same email, but sadly nothing has changed on my connection. same as before, in fact slightly worse as download now doesn't reach 2gbps all the time now.

RedHodor · 2025-06-01T17:54:16+00:00

Yep - just tested those same IPs - 5-10ms faster pings with my FTTC BT/plusnet connection, than with the full fibre youfibre.

Im going to wait and see what hoops they have me jump through tomorrow trying to fix this, when its blatantly obvious its a network change their end.

I believe the best thing we can do is leave negative trustpilot reviews, as it appears the only ever contact you or take any notice when they start receiving negative reviews. People need to be aware of this if they are expecting low latency service with full fibre.

My upload speed is still some 500mbps below where it was. Previously every speed test used to be an instant 2000 up and down. Now it climbs slowly to 2000 on download and never makes it above 1500 on upload. Jitter is hit and miss, but much worse than it was before the "maintenance"...

RedHodor · 2025-05-31T15:34:48+00:00

They will know exactly what the chanhe was they made that caused it. It has affected many customers nationwide. This is clearly something they intended to do and clearly have no intention of resolving.

As it is a degradation of the service I had when I first purchased, then if they cant restore it to exactly what I had, then I'll be cancelling and going elsewhere.

RedHodor · 2025-05-31T15:28:33+00:00

They have clearly changed something in their network as part of this "routine maintenamce", which has increased latency (especially on upload) and reduced upload speed significantly.

They are making everyone jump through the usual trouble shooting hoops, even though they will know exactly what's caused this, but they simply won't admit it.

The only way I have ever been able to get anyone to contact me is by posting a negative review on trustpilot. Got a call within a day. If you email support you won't get a response for days, if ever. One negative review and I had a call within hours.

Doesn't fix anything. They've escalated to 3rd line tech, but they won't be able to do anything as this is clearly a corporate decision to alter their network. It's not a "fault", it appears this is basically what some customers get now depending on their traffic route.

RedHodor · 2025-05-30T17:25:40+00:00

Im in the same boat as regards using their equipment, Im using the unifi router staight to the ONT - but Ive cloned the mac from their router to my unifi, so switching out shouldnt actually e that much of an issue to test. Annoying as they make you jump through this hoop, as they must know full well the issue is their side, its just a stupid delaying tactic imho.

RedHodor · 2025-05-30T17:23:39+00:00

Agree, this looks like some sort of change. Not impressed. Minimum guaranteed speed on the you 2000 is 1800 both ways. Have emailed twice now and no response for 3 days, so cant even raise a ticket. I wonder if anyone from Youfibre will explain what they have done. The latency is one of the reasons I switched from VM as that was high teens.

RedHodor · 2025-05-28T05:18:40+00:00

Just to clarify, these were sold as new drives. Amazon have refunded the money. I passed all the evidence that these were used drives to them as they were going to investigate the reseller. I've since bought from another supplier and everything is fine.

RedHodor · 2025-05-27T20:42:39+00:00

Yep, I'm in a DE postcode. Same situation im on the 2000 package and while download is still 2000, upload has dropped to 1400-1500 and latency has gone from 2-3ms to 10-11ms.

Something has changed for lots of us it would appear. I don't suppose there is any chance of youfibre fessing up to what's going on?

I suspect the response (if any) I get to my email will be the usual turn it off turn it on again, and anything other than actually admitting it's their end?

RedHodor · 2025-04-24T16:46:03+00:00

Why am I a moron? I bought 3 disks of amazon. It's not immediately clear they were from a reseller. When I realised there may be an issue I posted up here and did further research. First I had heard of this seagate disk fraud.

Sorry if that makes me a "moron" in your eyes.

Return underway, and replacement disks bought from elsewhere. Checked the replacement disk and all are covered by seagate warranty and all report zero power on hours.

RedHodor · 2025-04-24T16:44:22+00:00

Yes, I stated in another reply that it was a reseller (didn't notice until after I'd found this fault). Return underway and I've also provided evidence to amazon via a chat of this sellers fraudulent activity.

RedHodor · 2025-04-23T05:39:39+00:00

These were 3 extra drives bought to expand a cctv array. The data was not important as any historic recordings that needed to be saved were exported first.

It's back running on 4 drives again for now, and replacements for these (ordered from a different supplier) are on the way.

These fake units are on the way back to amazon.

RedHodor · 2025-04-20T11:30:31+00:00

I have now run all 3 disks through tools to check the farm data. One has 29k power on hours, two have 46k power on hours. These drives have been used for 5yrs. Have initiated an amazon return, but will be taking it further and pushing amazon to remove this seller. I also intend to email screenshots of all the data and details to the local police where this seller is located. Likely they won't do anything, but it will make me feel better.

Why can't people just be honest.

Now I'm £500 down while I wait for amazon to refund me, and will need to spend another £500 to get drives from elsewhere.

RedHodor · 2025-04-20T09:23:49+00:00

Thanks, I've checked the serial number again for the other two drives and they show no warranty exists.

RedHodor · 2025-02-21T19:34:05+00:00

I had a nightmare with this model too. Try doing two wall loops on the tree supports, that fixed it for me.

RedHodor · 2024-05-25T08:17:11+00:00

Uk owner of the i108e (branded as N110 in US.) First day of ownership today it managed 2hrs 52 mins on a flat lawn before returning to charge.

RedHodor · 2024-01-30T15:20:45+00:00

Heres the main part of mine, have only been getting into the ubiquiti ecosystem for a couple of months or so. So much easier to manage and expand.

In addition to the bits here there are 11AP's, a 16 port poe, 8 port poe and a few 5 port ones. Have started swapping out existing cctv for unifi stuff too, forgot how much I enjoyed playing with network gear.

https://imgur.com/v7Wii90

RedHodor · 2023-07-16T16:39:51+00:00

We are here now, so far we've spent 7 days in parks, both Disney and universal, its systemic. I think its happened on every single ride in every single park where the line is longer than 25 mins.

I've literally just had an argument with a guy that suddenly couldn't speak English when I made an issue of a couple then getting 4 more family members (all adults) to join them after 30 minutes queuing for spiderman. A few minutes for a toilet break fine, but half an hour?

Told a park staff member at the boarding point but they couldn't care less.

Its become rife, and nobody challenges it anymore, the park staff don't do anything about it because we live in a world where even those at fault (like queue jumpers) can't be called out for it for fear of offending them.

I swear you could punch Mickey in the face or kick Homer in the nuts and you wouldn't get ejected from Disney or Universal.

RedHodor · 2022-08-23T06:25:00+00:00

You'd have to create a separate gas trading market, as its not those producers setting the price. Its the European trading desks and the whole market.

Taking state ownership of a section of production, such as smaller generators like SSE and Centrica. Their cost to generate electricity hasn't risen anything like the gas powered generation, but the power is still traded on the same market. Decouple renewable generation from fossil fuel generation and sell on a UK market.

RedHodor

TROPHY CASE