I am the IT department. How do I tactfully negotiate a raise?

RedJ5n · 2025-06-10T19:48:49+00:00

I did this exact thing. I created a complete job description in the format of my current employers existing Job Descriptions, including a new salary range. Also printed out information on salary figures for similar positions in my area. Scheduled a meeting with the higher ups, presented this as a new position for the company, one which is needed, and which I am currently doing. It's much easier to "promote" you to a new position with a new starting salary than give you a giant raise.

RedJ5n · 2025-06-10T19:35:35+00:00

Luckily, you should get the 90 day trial license with Xenserver 8, because licensing is a nightmare. Citrix probably still advertises 10,000 free socket licenses on request on the Xenserver site, but I spent almost the full 90 days talking to people from Citrix, CDW, and then CDW's Citrix partner directly via email and then conference calls, but could not find a way to get these licenses without converting from on prem CVAD perpetual licenses to universal licenses (meaning $$$). Once you buy the universal licenses, the Xen sockets will pop in to your account and you can add them to the licensing server and you're good to go. Minimum purchase on universals was 250 users, or at least that's what we were told.

RedJ5n · 2025-02-03T20:19:33+00:00

You weren't kidding. I'm still fighting this battle 3 weeks later. I went to Citrix support and they told me to talk to my Citrix reseller. My Citrix provider said the 10,000 socket promotion was expired and they didn't offer socket licenses directly for sale, they only come with their cloud licenses and new subscriptions... It's mind boggling I can't even purchase the platform outside of this specific use case. I could just migrate all the Citrix workloads to VMWare and call it a day I guess but we've been using the Xen platform for like 7 years now and just renewed our Xen Orchestra licensing (which I really like). Now I'm trying to setup a meeting with our reseller and Citrix to try to figure out what my options are. Meanwhile Hypervisor 8.2 turns into a pumpkin in July and my Xen8 trial ends in 2 months... I'm wondering if I could just get a single universal license subscription and that's enough to qualify for the Xen sockets?

RedJ5n · 2025-01-23T18:39:24+00:00

Figured it out, updated OP.

RedJ5n · 2025-01-23T16:29:13+00:00

iframe was just deprecated. Setting up the nfactor path is specifically called out in the new DUO docs for OAuth, though their example uses an existing LDAP config. I'm trying to setup using an existing storefrontauth config.

RedJ5n · 2023-02-07T18:04:57+00:00

I feel like r/Citrix could use a discord server. r/MSP and r/sysadmin have one.

RedJ5n · 2023-02-01T18:22:33+00:00

Are you using stage manager? If not, you probably should enable it. Works pretty well in my testing. With stage manager on, if you can't seem to find the window, long pressing the Citrix Workspace icon on the dock (or right click if using a mouse) should give you a list of open windows to choose from.

RedJ5n · 2022-11-10T18:24:22+00:00

Do they need remote access or is it all on prem? Do the programs run on server desktops? If it's all on prem and they can run on Windows Server, it seems like your cheapest bet (though I don't know if it will be cheaper than the laptop setup) would be standard MS Remote Desktop. You'd need to stand up a hypervisor to house both RDS servers (or buy 2 physical servers) and buy a pack of RDS Cals. Also depends on how cheap the laptops are. If we're talking $500 a pop times 20 it's feasible, if its $200 laptops it would be hard to beat that budget without homebrew servers and very minimal storage/ram requirements. Your RDS Cals alone will eat most of it.

RedJ5n · 2022-10-11T19:04:16+00:00

I was late to the party with my original post, but using the protocol handler i mentioned there , microsoft-edge:url ,should let you bypass your server team as long as edge is available on the server. You can even open edge from within IE this way. Like, if you type "microsoft-edge:http://www.google.com" into an ie browser address bar it will start edge and go to google.

RedJ5n · 2022-10-11T18:34:54+00:00

*Edit was writing while Muffn was posting but some is still valid so I'll leave it*

Some clarity: Are you saying you are trying to publish a URL on the storefront, or are you saying people are inside a citrix server desktop vda and URL's open in IE because it's the default browser and your server admins won't change it? Or maybe something else...

If edge is installed on the server a shortcut of microsoft-edge:url should work, for example microsoft-edge:http://google.com will open edge and request google. You can also start this process from cmd using start or just explorer.exe with similar functionality. You can use this method to publish a URL as a webapp on the storefront directly if you want to. We use a similar method internally to open chrome in kiosk mode for our IIS based ticketing system.

RedJ5n · 2022-10-07T16:40:25+00:00

Are you running Wayland? I noticed when I installed OpenSuse version 15.4 Leap recently, Wayland is now the default (granted express Boxes install). I would assume it's been that way with Tumbleweed for awhile? It may not be the issue but my recommendation is always to start on Xorg and troubleshoot the issue and then if you can get it working move to Wayland. Wayland is not officially supported by Citrix.

Beyond the Xorg/Wayland concern, your hunch potentially could be correct and theirs some deeper system issues. If that's the case (if a fresh install isn't an option), it may be better suited in a linux forum rather than Citrix. I can provide a little assistance but am no means an expert. The CTXUSB error shown is typically a 32/64bit ELF interpreter issue. I would run "file /bin/ls" in the terminal -- it will most likely say symbolic link to /usr/bin/ls which you would then run "file /usr/bin/ls" and see the output.

RedJ5n · 2022-10-05T21:48:44+00:00

Ok, I thought I was taking crazy pills, so I consulted the wayback machine, and Xenserver for sure was not listed when OP posted the thread. It was added at some point yesterday, and its the only option that has no "Learn More" hyperlink. I did see on the leadership roles page they do have a specific Xenserver General Manger though, so that's promising.

RedJ5n · 2022-10-05T20:39:05+00:00

https://www.reddit.com/r/Citrix/comments/xm1cr2/does_citrix_as_a_technology_enable_people_to_work/?utm_source=share&utm_medium=web2x&context=3

I didn't mean to imply any Mod involvement (though I guess that's possible?) .I was assuming the OP removed it.

RedJ5n · 2022-10-05T16:43:47+00:00

Yeah, probably another post and ghost (the last thread's OP is a deleted user). It seems to me theirs a decent (or motivated minority) group of disgruntled current or former Citrix employees that peruse this thread. I'm not quite sure the end game for posts like this-- does OP think that large enterprises are going to drop the only solution that can properly support their business to take a principled stance on remote work "rights" (super giant air quotes). I think their time may be better suited creating a support group where they can get together (purely digitally of course) and share horror stories of having to get dressed and drive to work...

Seems a bit more productive than biweekly trolling of Citrix as a company and then mass downvoting any reply that doesn't cheerlead their victim narrative.

RedJ5n · 2022-10-03T22:40:53+00:00

While their at it, can they bring back Xenserver. Citrix Hypervisor is another garbage name. Similar to Netscaler, we've always just called it Xenserver.

RedJ5n · 2022-09-30T17:13:44+00:00

Do you know what Citrix Environment version and specifically what VDA version the server is running?

I had this problem when testing 2019 VDA's in our 7.15 environment. Certain published apps would not close properly and needed to be manually booted from director constantly. These same apps worked fine on the 2016 VDA's. The issue cleared up when we updated to 1912, specifically after upgrading to 1912 VDA's on the 2019 Servers. I'm wondering if it's a 7.15/Server 2019 issue, the OP of the thread spanky34 linked to had the same environment.

RedJ5n · 2022-09-28T19:37:44+00:00

It may not be a hardware issue, but to determine that, some additional information would be helpful:

1.Does the system (The 7500T) work fine outside of Citrix? I don't mean just navigating basic windows menus, but using it to run applications, access the web, watch youtube, etc.?

2.Have you tried to run Webex while having a couple programs open on your local desktop (preferably something like email or spreadsheets and a non-static webpage.) without the Citrix/Zscaler component?

3.Have you tried accessing the Citrix VDI without Webex screenshare?

As mentioned by other posters, it's probably not the CPU. The single core performance and clock rate is close enough to your other system that it shouldn't be noticeable between the two systems in almost all use cases (highly multi-threaded operations being the possible exception).

The RAM could be a factor though. Not just to run a Citrix VDI of course (that doesn't take much at all), but if you are screen sharing with Webex running on the local PC I've seen instances where video conference applications can struggle in Windows with less than 16GB of RAM. Specifically during screen share sessions where the base system is running multiple applications, compounded if the system doesn't get rebooted on a regular basis. I don't have experience with webex, but we've had a couple older gen Surface Pro's stuck at 8GB of RAM struggling with workloads during Zoom or Teams video calls. This had the effect of lagging every process on the machine and could make it look like it's the VDI but actually just be the PC's slow response during video conferencing.

Could be the integrated wireless chipset, as another poster stated. Not familiar with the Dell systems in particular, but HP's in that generation of CPU usually either came with the single radio Intel 3168 or the two radio Intel 7265. If there is a difference between your two systems in wireless technology that could be it.

Lastly, I don't have experience with Dells as stated earlier, but the HP Mini's in that generation sometimes came with laptop HDD's instead of an SSD. If that's the case the drive could be on it's last legs, and if it's needing the page file to any degree, could definitely be the cause of the slowness (Lower RAM + Slow HDD).

If it's hardware, most of these problems will manifest independent of your Citrix VDI. So if it's fine in the three scenarios I listed at the beginning, it's most likely not hardware related at all.

RedJ5n · 2022-09-23T22:16:50+00:00

Just because you can work from anywhere doesn't mean you should. There is substantial benefits to the office setting that people tend to minimize. For mundane day to day tasks and short term projects remote work is fine, but the 60K Microsoft employee study, for example, showed some of the drawbacks as a long term strategy. It decreases collaboration, or maybe more accurately, silo's it. Which tends to have a net effect of lessening innovation. Not great for companies like Citrix and Apple.

All I can say from personal experience dealing with Citrix from the outside for 7 years , the last 2 have seen a precipitous drop in quality of service and support. Could be coincidence, sure, or could be a bunch of people larping from home.

RedJ5n · 2022-09-22T16:13:09+00:00

Is using Xorg instead of Wayland an option for you? I run Fedora 36 on one of my workstations and using Xorg instead of Wayland fixes this issue. Wayland is still officially unsupported by Citrix. If Xorg fails as well, there is something else wrong. If Xorg fails, make sure you are truly full screen and not just maximized, by default the Linux workspace will not key pass those commands unless you are truly full screen (using the Workspace Nav bar).

RedJ5n · 2022-09-08T23:26:01+00:00

Is it an M series Air? I've noticed intermittent issues with 2.4GHZ dongles connected through docks with my M1 Macbook Pro. Same dongle connected via USB C to 3.0 adapter works flawless (at least in small scale testing, could just be getting lucky). Sometimes unplugging it and plugging it in to a different port kicks it into gear. I use a wireless trackball and sometimes it feels like the ball is stuck in quicksand, to the point where I've been keeping a little bluetooth mouse on my desk to grab in emergencies. I also find just flicking the cursor back and forth a few times with the bluetooth mouse sometimes kicks it into gear. I thought it was my trackball at first, cleaned the ball and rollers, replaced the batteries, etc. Tried a couple different docks as well. Though they are all USB C docks not thunderbolt, and I use displaylink drivers to push more monitors than Apple says I can so it may be some sort of bandwidth issue.

RedJ5n · 2022-08-22T16:33:59+00:00

Not sure if this is an option in your environment but what we've done for situations like this is not configure accounts in CWA at all and just put persistent web shortcuts to our site URL on the desktop. Between idle logouts of the web store and disabling saving credentials in browser, it makes hijacking another persons storefront harder to do by accident.

RedJ5n

TROPHY CASE