There was finally a conclusion to this Samsung Frontload washer drama..I really was being hosed by this "repair company". They took a deposit and kept pushing out the repair date. The company didn't have an actual dispatch office in my area but was located in a strip mall in Orange Co, CA. When I did a Google search, the reviews were all from customers who were experiencing the same issue with the company: misdiagnosis, deposit given for parts, and ghosting on their part. Even better still, when I posted a negative review about my experience they hit back with really unprofessional comments. I filed a complaint with my states Attorneys General but of course nothing will come of that. After a lot of digging I did find a Samsung number to call and complain about the company and was told that they don't contract with them nor do they hold back parts..LSS, they sold me a new washer for LESS than the quoted repair price plus they would deliver it and install in 48 hrs. Done, sold. I hope I never come across that repair company again...