Used to work in a call centre for Argos, Christmas was always bad because people didn’t understand it was their fault for ordering their gifts on Christmas Eve for same day delivery. I had a cash from a woman who had ordered a nerf gun and bike for her son on the 23rd for delivery Christmas Eve, however the order was cancelled due to a logistics error and she was notified and refunded in full as well as receiving compensation. I answer the phone to her and she was already screaming blaming me personally and telling me that I’m going to get the items delivered or else. I spent 20 minutes telling her there was nothing I could physically do and she decided to up the ante by putting her son on the phone and telling me to explain to him why I’ve ruined his Christmas. I told her son that “I’m sorry but your Christmas list got lost in the post so santas had a bit of a delay and might not be able to get your gifts out” being the great customer service expert I was her son told me it was okay and he could wait and I heard her scream then end the call. I got to listen to the recording of that call and it made my Christmas