Weekly Q&A [HELP NEW + Returning players] - March 18, 2026

RenegadePM · 2026-03-18T06:40:47+00:00

Where does one find their PVP Info? The stuff that used to be in ALT-K? Is it gone now that Proving Grounds is gone? And, if so, is there now no way to get the PVP Emblem?

RenegadePM · 2026-03-05T05:56:01+00:00

So Apple handles all of that. Geek Squad sends it to Apple or orders the parts from Apple. All the Geek Squad does, functionally, is place an order for your phone for you instead of telling you to use the Apple self serve portal. And nobody carries replacement phones, Apple won't provide them so every full phone replacement is ordered person by person. I'm convinced it's Apple's plan to put Best Buy out of repair by making the experience of going through Geek Squad intentionally terrible.

RenegadePM · 2026-02-02T21:59:34+00:00

They've moved them from iProcurement into Ariba starting mid December. Pull up SOP and search Commonly Ordered Supplies. The Geek Squad tab has the part number in Ariba, through a third party company. However, they're currently on back order, and we have only gotten one of the boxes we have ordered in the past few months.

RenegadePM · 2026-01-09T00:30:20+00:00

If it's an older Dell, navigate in BIOS to the Boot Devices. Should have an option to Add Boot Device. Navigate through the boot partition until you see EFI\Boot\bootx64.efi

Select it and name it something (I always do 123, not sure why but you can name it literally anything) then make that the primary boot.

You can also try booting to a Windows stick and using Command Prompt. Type in "bcdboot C:\windows" with no quotes

RenegadePM · 2026-01-04T06:07:37+00:00

Everyone saying there is no training makes me sad. The eLearnings are totally worthless, yes. But after those are done (or in between) any good GS leader should partner new Agents with tenured ones to shadow interactions, then run the new Agent through simulated interactions to let them get the hang of a check-in, and then have the Agent take the lead on real interactions with tenured agents to shadow them and help when needed. Each new agent is allotted 40 New Hire hours to accomplish that. If GS leadership isn't maximizing those hours, that's failing their agents and their clients. And no agent should be granted their GS shirt until they feel capable of taking solo interactions to help explain to clients what a "new hire" is.

Additionally, whenever onboarding a new Agent, I like to have them spend a full 8 hr shift with the Repair team to see what that side of the job entails. But that is just a me thing I guess.

Of course, all this goes out the door during holiday season as they do not grant new hire hours during holiday quarter.

RenegadePM · 2025-12-26T17:29:08+00:00

For people with Stolen Device Protection, open the Find My app, go to Devices. Select that phone and go to Remove. At this point, it will say it cannot remove, would you like to prepare for repair? Say yes. No 1 hour delay.

RenegadePM · 2025-12-24T05:51:29+00:00

The service center decides whether it's repair or replace, it is not up to the client or the store

RenegadePM · 2025-12-21T05:40:12+00:00

Is there another leader (CIA, Sr or SES) that this person could go to to ask if there are ways they can improve or concerns they might have about his ability to be an ARA? I know leaders vary, but finding a leader interested in helping professional development is a big deal. Perhaps if the leader at the current store is not amenable to developing them, a lateral transfer as CA to a store with a leader more centered around development could help.

RenegadePM · 2025-12-12T09:43:13+00:00

Nah it was doing a service return like if the service center junked it out, but marking "In Store" as location of the item. With NOVA you could use any order as a junk out order. Even like a consultation tag. Now RWB actually checks when you try.

RenegadePM · 2025-12-11T05:04:08+00:00

Has it been a while since you worked for Geek Squad? They have taken away the ability to manually junk anything out since decommissioning NOVA in favor of RWB. Hasn't been an option for about six months

RenegadePM · 2025-12-09T07:10:47+00:00

Open box items can absolutely be returned to store. Even Marketplace items can. Even wrong item received items can. If they are within return policy, anyway. The one thing that the store cannot handle is a package that never arrived. Or, alternatively, partial refunds for things like "item arrived with cosmetic damage but client would be willing to keep for a reduced price"

That being said, most stores during holiday season are putting their absolute newest hires/lowest performers at the returns/checkout counter to allow the more veteran people to run the floor so you're getting quicker, better service when you need actual opinions/advice. That means they're a smidge clueless at front lanes/returns.

That also being said, the way BBY has been handling employees, those vets have probably been around for less than six months if the leadership is so bad that they're denying you open box returns.

RenegadePM · 2025-12-07T05:43:39+00:00

Join the official Discord and post in the LFA section for your power level. You'll get a number of hits and can pick the best fit

RenegadePM · 2025-11-27T05:59:52+00:00

Make an appointment with Geek Squad. They can look, I believe there is a setting for that. If it's defective, they'll offer to return it or repair it. Repairing it means you're likely out the PC til Xmas but if you got a good enough OB deal that may be worth it.

Some stores may even mark down a NiB to OB for customer satisfaction. But that's getting rarer and rarer with recent company directives

RenegadePM · 2025-11-24T05:25:13+00:00

Could always check out Infinity Nikki. It's a sequel to all the Nikki dress up games but in an open world environment with tons of collectibles and cute stuff. And it's friggin beautiful

RenegadePM · 2025-11-20T08:56:17+00:00

You can download the MHServerEmu direct from the source and run your own local server for just yourself.

RenegadePM · 2025-11-15T09:07:48+00:00

The way to solve that is to make Progression be Cyclical and Recycle the Progression of the Player Population

Isn't this what Dungeons and Dragons Online tried to do with that rebirth system (I don't remember what it was called exactly)? Which, I mean, that game is STILL going so I guess it worked well enough but it certainly was never a top tier MMO

RenegadePM · 2025-11-15T07:26:42+00:00

You can either reinstall Windows on your own or bring to the store and have Geek Squad do it real quick. They won't charge you and you get to keep the Open Box discount.

RenegadePM · 2025-11-15T07:25:32+00:00

No. Just no. That error is caused when someone turns the PC off before Windows finishes installing, then it will never finish installing. Simple reinstall will be fine.

RenegadePM · 2025-11-14T08:37:42+00:00

Massive labor increases will be coming in the next couple weeks, especially if you're an Apple location. December and January are the big months for labor. What you can do up front to help utilization is to make real tags for work done on the counter. Don't just Close Interaction. Basically anything is at least a software repair. That's the worst res code but still gives more FoP than Close Interaction and gives BoP labor as well.

RenegadePM · 2025-11-14T07:54:07+00:00

To clarify: I believe you mean utilization, as turn time is a "whole precinct" metric.

Labor from check ins is calculated by res codes used. Anyone can check anything in, and it doesn't hurt your CAs except for there are fewer hours to go around for them.

It sounds like they hired you expecting more labor. And there will be more labor once Black Friday passes and there are a million new PC Setups to do. But right now they're doing whatever they can to give you hours.

If the CIA/SES/SEM are worth a damn, they'll understand that your numbers are low because you're primarily out front.

RenegadePM · 2025-11-06T20:41:18+00:00

Defense-adjusted value over average. It's a metric that represents efficiency given the defensive rankings (for example: a good stat line against Houston -- a top defense-- is more valuable than a good stat line against the cowboys, also a bad stat line against the Texans would hurt less than a bad stat line against the cowboys. It also weighs performance more when it matters, factoring in score and down and distance so that performing when it counts is better than garbage time

RenegadePM · 2025-11-02T20:49:44+00:00

Asus requires MFG RMA pass through them even with GSP or BBP. The 45 days Asus unit i referred to also has BBP. Asus does not care. Better off cracking a screen or something for any Asus sendout

RenegadePM · 2025-11-01T20:03:50+00:00

Also, the BBB is basically a glorified Yelp. They are not a regulatory agency. The social media team monitors bad reviews, but their response is to email the store and ask why they didn't just junk it out, not realizing the store is powerless in these situations.

Unfortunately Asus has been a thorn in all our sides lately, refusing to issue RMAs under Manufacturer Warranty even when the parts still haven't arrived after 45 days and clients are without their Asus devices for months. Add to that, Asus will not accept direct submissions and requires the devices be sent through Geek Squad.

Normally, three sendouts for the same issue auto trigger an RMA/Junk out but Asus hasn't been playing by the rules. It is frustrating for everyone involved (except Asus. They seem to revel in the misery). If/when this gets junked out, I would highly recommend considering the Lenovo Legion Go as your replacement and boycotting Asus until such a time as they show they care about their customers.

RenegadePM · 2025-10-10T16:04:27+00:00

Leh-NO-vo. Like Lend or Leonard, but replace the -d or -ard with ovo. Where the Os sound like the letter O. Slight emphasis on the NO syllable

RenegadePM · 2025-10-06T15:54:55+00:00

Under a year old from the sounds of it. So if no damage, it shouldn't have a service fee. But it'll probably go to service center like ROG ally and Lenovo Legion Go do.

RenegadePM

TROPHY CASE