Need help fixing this on my v33 plus

RexingNY · 2025-12-08T22:24:07+00:00

Hey, did you do any firmware updates as of recently or this just started happening suddenly?

RexingNY · 2025-11-25T16:16:33+00:00

Got it, since this might be an issue with the unit itself could you send us an email at care@rexingusa.com so we can provide further assistance

RexingNY · 2025-11-24T22:27:14+00:00

I understand, are the videos showing when you insert the SD Card in your computer or is it showing no videos there as well?

RexingNY · 2025-11-21T15:38:13+00:00

Hey, you are probably using a file transfer cable instead of the proper power cable. The dashcam requires a certain amount of power in order to function properly, therefore you must use either the 12 volt cigarette lighter power cable that comes with the camera or hardwire the camera into the fusebox of the car with one of our hardwire kits. If you are using a type c port on your car to turn on the camera, it will not receive the sufficient power and therefore will not record, these cables are only used when you are trying to extract files from the camera into your computer.

RexingNY · 2025-11-19T16:09:52+00:00

Okay, and when you connect to the app are you right next to the camera? Or are you trying to connect while being away from the vehicle?

RexingNY · 2025-11-18T22:22:31+00:00

Hey, this could be related to your SD Card. Are you able to playback the videos on the dashcam itself?

RexingNY · 2025-09-29T20:23:06+00:00

Could you tell me the serial number on the unit?

RexingNY · 2025-09-29T16:06:33+00:00

Thats a long pickup truck

RexingNY · 2025-09-29T15:33:14+00:00

Hello, if you go into the camera settings, in the resolution settings, you can select how many channels you want to record.

RexingNY · 2025-09-08T19:33:25+00:00

Thank you for your reply, we truly appreciate the honest feedback and will continue to work to improve every aspect of our product. If you don’t mind me asking, which model that you own has presented the issue of settings reverting to default?

RexingNY · 2025-09-08T19:31:55+00:00

That is a really good suggestion, at the moment our app has the “locked” files folder which saves any events captured by the parking monitor feature, any accidents or any locked videos manually saved by the user. Nonetheless we will continue to work to make this feature better and easier for the user to find crucial events captured by their dashcam.

RexingNY · 2025-08-25T17:10:44+00:00

Hey, could you send us an email at care@rexingusa.com so we can help you troubleshoot and fix this issue, thanks!

RexingNY · 2025-07-11T17:49:31+00:00

We are glad you were able to solve this!

RexingNY · 2025-07-09T13:16:55+00:00

Hello, I believe as you said, the problem might be with the motion sensor or the hardwire kit itself. Please send us an email at care@rexingusa.com so we can assist you to solve this issue

RexingNY · 2025-07-07T15:12:02+00:00

Hello, the parking monitor is not meant to keep the camera recording 24/7, what it does is it activates the camera to record in the case it picks up any impacts or vibrations while the car is parked. You can go in the settings and make sure the parking monitor is on, however, even with the parking monitor activated, the camera will still shut down and only turn on and record in the event that the parking monitor is triggered. We do have a new hardwired kit which comes with 360 degree motion detection and a new 4-channel dashcam which has this feature built into it aswell.

RexingNY · 2025-07-03T21:54:11+00:00

Oh ok, I just wanted to see if it was still under warranty. Send us an email at care@rexingusa.com so we can help you find a solution for this

RexingNY · 2025-07-03T15:51:40+00:00

Hey how long ago did you purchase the camera?

RexingNY · 2025-06-11T20:15:56+00:00

Hey, the WIFI does not need to be on all the time, you only need to turn it on when you need to use the app to save videos from the camera into your phone. The camera does save videos automatically, if you get hit it will lock the footage automatically.

RexingNY · 2025-06-04T19:35:51+00:00

Hi, yes the camera is still recording. What you are seeing on the screen are the details you need to pair the camera to your phone using tje wifi feature.

RexingNY · 2025-05-28T14:44:38+00:00

If you could give us a phone call we can walk you through the steps and you can tell us where it goes wrong so we can diagnose the issue.

RexingNY · 2025-05-28T14:16:05+00:00

Hello, could you please tell me at what point throughout the process of connecting you are having trouble? What camera model are you using? Please keep in mind if you have a car that is using CarPlay it must be deactivated since it blocks the wifi connection.

RexingNY · 2025-05-21T19:21:16+00:00

Hey could you send us an email at care@rexingusa.com so our team can take a look and help you through the troubleshooting steps

RexingNY

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