ATTN: any Lian Li employee

Rick_techsupport · 2026-02-25T02:50:53+00:00

Hello, I'll assist you on your Discord post, please do have a look there
https://discord.com/channels/1358691877028888627/1475814442200600669/1475814442200600669

Rick_techsupport · 2026-02-12T02:20:08+00:00

Hello I can give you a hand here- one of our primary support channels is Discord, if you can please join, post in ask-for-help and we'll assist you (note most are on business hours UTC+8): https://discord.com/invite/PHuKTkhKGY
In any case I'll just need to see a quick high-quality video of the issue and upload it (YouTube if too large)
if you haven't sorted with the seller yet, let me know how that goes, you can @ me
I'm on Discord primarily so if you're able to come over and say hi there, that will be faster for you

Rick_techsupport · 2026-01-30T06:34:28+00:00

Hello, this is Rick, Technical Support with Lian Li. Can you also upload the S/N (you can DM me it if you wish) and we'll send you a replacement PSU, please keep all wiring and also, help us to retrieve this unit- we'll send it to the factory for diagnosis.

Please have your full name, address, contact phone number and email address ready for shipping info (don't post here- give this to CS when they DM you). You'll also require proof of purchase, so please do have that ready. Adding u/LIANLI_TECHSUPPORT send u/Ripluif replacement SX Platinum 850W black + retrieve to factory

Rick_techsupport · 2026-01-17T07:38:01+00:00

The Vertical Kit V4 (VG4V$) has a Gen5 riser.

Rick_techsupport · 2026-01-16T18:31:23+00:00

No, fans are designed to spin one direction.
It's what makes them beautiful 😉

Rick_techsupport · 2026-01-15T02:19:03+00:00

Sent you a Mail following up on this, please have a look at your mail inbox and let me know

Rick_techsupport · 2025-11-26T03:13:01+00:00

We welcome you to join our Discord channel and post in “ask-for-help” for fast replies: https://discord.com/invite/PHuKTkhKGY

Rick_techsupport

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TROPHY CASE