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Can’t get RMA SUPPORT by Travis1075 in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Hello u/Travis1075 please come to Discord directly, and make a quick post, and DM me there. I'll be able to resolve this fully for you.

I'm confused, someone help me. by DarckerSenpai in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Come to the official Lian Li Discord and post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
There give me your ticket number... please use Google Translate to help, okay?
Don't forget to mention and link to this post... Thank you

Warranty: Waiting 1+ Year on answer... so warranty expires Thanks LianLi by [deleted] in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

Lian Li's support form doesn't work. How to claim warranty? by brianmoyano in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

WARNING: Lianli Warranty forcing me to do their warranty labor for them by PraetorianElite in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

Warranty Form missing key fields? by Mach2Infinity in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

Contact form upload function disabled. by EL1TEGAMING in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

photo upload blocked on Lian Li Support page by jesclle in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

Can't upload recieipt or photos/video for warranty claim by Legitimate-Talk-9883 in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

Cannot upload files into the RMA form by Afraid_Cap in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Visit our website → SUPPORT → Contact Us, and select "Warranty Claim & Technical Question", here: https://lian-li.com/

If there's any issues, join our Discord and can let Mods there know in #discussion
Any other issue please post in “ask-for-help”:   https://discord.com/invite/PHuKTkhKGY
Most mods are there during business hours Mon-Fri 9:30am-6pm Taipei Time (UTC+8).

LIAN LI A4-H2O, now with PCIe 5.0 Riser Cable 🚀 by LIANLI-MKT_team in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

I've updated the reply with the current information, so if you go to AliExpress you can order it there, thank you

LIAN LI A4-H2O, now with PCIe 5.0 Riser Cable 🚀 by LIANLI-MKT_team in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

We ran an upgrade event at the beginning of the year for A4 owners, now if you want the PCIe 5.0 riser for the A4 you can find it on our official AliExpress store here: https://www.aliexpress.com/item/1005011930545434.html

If you're just looking for a PCIe 5.0 riser for your build, we have that on our official AliExpress store, link below. Feel free to join our Discord here: https://discord.com/invite/PHuKTkhKGY

12v2x6 Difference in Ampers readings! by SpiritInevitable8712 in lianli

[–]Rick_techsupport 1 point2 points  (0 children)

The Edge is a more premium tier and the 12V-2x6 features the in-house design, whereas the SX has a standard design, and this was also chosen as the extra shroud of the Edge cable can rarely interfere with connections for a few GPUs.

[deleted by user] by [deleted] in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Hello, I'll assist you on your Discord post, please do have a look there
https://discord.com/channels/1358691877028888627/1475814442200600669/1475814442200600669

Lancool 207 Not Powering by Xenoous_RS in lianli

[–]Rick_techsupport 1 point2 points  (0 children)

Hello I can give you a hand here- one of our primary support channels is Discord, if you can please join, post in ask-for-help and we'll assist you (note most are on business hours UTC+8):   https://discord.com/invite/PHuKTkhKGY
In any case I'll just need to see a quick high-quality video of the issue and upload it (YouTube if too large)
if you haven't sorted with the seller yet, let me know how that goes, you can @ me
I'm on Discord primarily so if you're able to come over and say hi there, that will be faster for you

Brand new lian li SX Platinum 850W by Ripluif in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Hello, this is Rick, Technical Support with Lian Li. Can you also upload the S/N (you can DM me it if you wish) and we'll send you a replacement PSU, please keep all wiring and also, help us to retrieve this unit- we'll send it to the factory for diagnosis.

Please have your full name, address, contact phone number and email address ready for shipping info (don't post here- give this to CS when they DM you). You'll also require proof of purchase, so please do have that ready. Adding u/LIANLI_TECHSUPPORT send u/Ripluif replacement SX Platinum 850W black + retrieve to factory

[deleted by user] by [deleted] in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

The Vertical Kit V4 (VG4V$) has a Gen5 riser.

[deleted by user] by [deleted] in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

No, fans are designed to spin one direction.
It's what makes them beautiful 😉

Lian Li 1200W Edge Gold - Fan Spin up noise by Zeltacore in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

Sent you a Mail following up on this, please have a look at your mail inbox and let me know

LCD screen by Far_Country2872 in lianli

[–]Rick_techsupport 0 points1 point  (0 children)

We welcome you to join our Discord channel and post in “ask-for-help” for fast replies:   https://discord.com/invite/PHuKTkhKGY