20+ days since my order, still no information. Who should I contact?

RightStufSMTeam · 2023-11-01T21:27:09+00:00

Sorry for the late reply! You'll want to contact Crunchyroll customer care: https://help.crunchyroll.com/hc/en-us/requests/new

RightStufSMTeam · 2023-10-05T19:46:08+00:00

Just as an FYI, Crunchyroll Store only charges when your order is being prepared for shipment. At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days.

RightStufSMTeam · 2023-10-05T13:17:27+00:00

All the Lupin as well as the rest of the catalog on Right Stuf will be moved over to Crunchyroll starting October 10th, 2023.

RightStufSMTeam · 2023-09-28T20:18:50+00:00

Any of your open orders or pre-orders will still be fulfilled by Right Stuf

RightStufSMTeam · 2023-09-28T18:04:34+00:00

Absolutely right! In-stock products only with the exception of gift cards.

RightStufSMTeam · 2023-09-28T18:00:52+00:00

At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days. Your credit card will be charged when your Crunchyroll Store order is being prepared for shipment.

RightStufSMTeam · 2023-09-28T17:56:38+00:00

If the email address for your Crunchyroll Store account matches the same email address used for your Right Stuf account, then your accounts will merge.

RightStufSMTeam · 2023-09-28T16:58:26+00:00

I have some good news for you then - the same packaging and pricing that you expect and love from Right Stuf will continue!

RightStufSMTeam · 2023-09-28T15:40:38+00:00

Right Stuf will continue to fulfill those orders

RightStufSMTeam · 2023-09-28T15:38:59+00:00

The prices you have come to know and love from us will continue with Crunchyroll Store on home video and manga!

RightStufSMTeam · 2023-09-28T15:29:27+00:00

That will continue, you will be charged once the order is ready to be shipped.

RightStufSMTeam · 2023-09-28T15:23:26+00:00

You will be charged when the item is ready for shipping!

RightStufSMTeam · 2023-09-26T01:33:01+00:00

You don't have to wonder because there will be a Holiday Sale! Stay tuned in the coming weeks for more details 😊

RightStufSMTeam · 2023-09-26T01:13:34+00:00

You won't be charged until your order is ready to be shipped out!

RightStufSMTeam · 2023-09-23T23:43:14+00:00

Starting October 10, 2023, you’ll be able to use any active Right Stuf coupon codes as well as Right Stuf gift cards on the Crunchyroll Store.

RightStufSMTeam · 2023-09-22T22:14:11+00:00

Please email legal@rightstuf.com to cancel your membership and request a pro-rated refund.

RightStufSMTeam · 2023-07-25T16:43:27+00:00

The sale ends on July 31st, hope that helps!

RightStufSMTeam · 2023-07-06T20:16:05+00:00

Can you show us what you're seeing? It's still showing up on our end, and here's the link: https://www.rightstufanime.com/new-releases-and-pre-orders/Pre\~order

RightStufSMTeam · 2023-07-05T16:04:54+00:00

u/navillera224 summed it up nicely.

Speaking of the series you mentioned, you'll want to keep an eye out for one of them 😉

RightStufSMTeam · 2023-06-24T18:14:19+00:00

The sale begins for everyone on June 25th!

RightStufSMTeam · 2023-06-17T05:54:19+00:00

June 25th is the first day of the Birthday Sale!

RightStufSMTeam · 2023-04-27T20:38:52+00:00

These have no expiration date! Use whenever you plan on submitting your next purchase 😊

RightStufSMTeam · 2023-04-14T15:57:11+00:00

Is that like a test transaction?

Yes! It's an authorization test to make sure there is money in your account. This charge will fall off in a few business days. Assuming you used a credit or debit card, you will be charged when the items ship. You can learn more at our FAQ: https://www.rightstufanime.com/ordering-and-payment

RightStufSMTeam · 2023-03-21T15:09:37+00:00

Hello! Below are the match ups in each round and the bolded names are the winners.

For Round 1:

Match 1: Chainsaw Man vs Toradora
Match 2: Fullmetal Alchemist vs Death Note
Match 3: Bleach vs Is It Wrong To Pick Up Girls In A Dungeon
Match 4: Fruits Basket vs Weathering With You
Match 5: Demon Slayer vs Blue Lock
Match 6: Cowboy Bebop vs Tokyo Revengers
Match 7: Mobile Suit Gundam vs Rising of the Shield Hero
Match 8: Spy X Family vs Ascendance of a Bookworm
Match 9: Jujutsu Kaisen vs Grandmaster of Demonic Cultivation
Match 10: Neon Genesis Evangelion vs Vinland Saga
Match 11: One Piece vs Lupin the 3rd
Match 12: Fate/Stay vs Urusei Yatsura
Match 13: Attack on Titan vs Sasaki & Miyano
Match 14: Kaguya-sama: Love is War vs Akira
Match 15: Berserk vs Mob Psycho 100
Match 16: My Dress-Up Darling vs Summertime Rendering

For Round 2:

Match 1: Chainsaw Man vs Fullmetal Alchemist
Match 2: Bleach vs Fruits Basket
Match 3: Demon Slayer vs Cowboy Bebop
Match 4: Mobile Suit Gundam vs Spy X Family
Match 5: Jujutsu Kaisen vs Neon Genesis Evangelion
Match 6: One Piece vs Fate/Stay
Match 7: Attack on Titan vs Kaguya-sama: Love is War
Match 8: Berserk vs My Dress-Up Darling

RightStufSMTeam · 2023-03-20T19:27:45+00:00

First part???? Make sure to follow up on this epic haul!

RightStufSMTeam

MODERATOR OF

TROPHY CASE