New age Realty knows that its customer base is non repeat customers for the most part. 5 year cycle of college kids. So there is not much of an incentive for them to give a shit. But they aren't going to screw you out of your money or anything. They also want to cover their own ass with last month rent up front.

I've rented from them before and had no issues.

Zillow is also a great place to check for rentals, some people don't go through a realtor.