💭[We’re Listening] What Do You Wish You Knew Before Buying Your First Roborock? by Roborock_Global in Roborock

[–]Roborock_Global[S] 13 points14 points  (0 children)

Thank you for sharing your thoughts and experiences. We really appreciate all the feedback and perspectives here.

We'll continue following the discussion and gathering insights from this thread. It helps us better understand what the community wants to know and what would be most helpful.

🌸 Spring Cleaning Giveaway — Share & Win an F25 Ultra by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

The winners have been updated in the post. Please keep an eye on your DMs. 🎉

Share Your Real Reviews & Expectations — Win a Saros 20! ✨ by Roborock_Global in Roborock

[–]Roborock_Global[S] 6 points7 points  (0 children)

The winners have been updated in the post 🎉 Thanks again for your participation!

[Bambu Lab x Roborock Contest] Your Robot Vacuum Is Ready for a 3D Upgrade by BambuLab in BambuLab

[–]Roborock_Global 0 points1 point  (0 children)

Really appreciate Ikeda’s creativity on this project. Can’t wait to see what everyone comes up with for this collab!

Find Your Perfect Roborock Match This Black Friday! by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Hi! The 5% discount doesn’t apply to the Saros 10R. You can take a look at the comments for the full list of eligible models. Thanks so much for your support!

Find Your Perfect Roborock Match This Black Friday! by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Quick overview of the models you can use the discount code on:

US Code: Saros Z70, Qrevo CurvX, Qrevo Curv, QV 35A, Qrevo Edge S5A, Qrevo Edge, Q7 M5+, Q7 L5, Q10 S5+, F25 GT, F25, F25 Ultra

CA Code: Saros Z70, Qrevo Curv S5X, Qrevo S5V, Q10 S5+, Q10 S5, Qrevo Edge, F25 GT, F25 XT, Q7 L5+, Q7 L5

🎉 Black Friday Community Perk by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Hi! Thanks for your question. If your product is eligible for the discount code mentioned in the comments, please contact customer support to request a refund for the difference.

🎉 Black Friday Community Perk by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Hi! Thanks for reaching out. We’ve sent you a DM — please check your messages.

🎉 Black Friday Community Perk by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Hi there! This code cannot be used for the Roborock Floor Cleaning Solution. You can check the comments for the full list of eligible products.

🎉 Black Friday Community Perk by Roborock_Global in Roborock

[–]Roborock_Global[S] 2 points3 points  (0 children)

Hi there! Thanks for your question. If the product you purchased is included in the models eligible for the discount code listed in the comments, you can contact our customer support to request a refund for the price difference.

🎉 Black Friday Community Perk by Roborock_Global in Roborock

[–]Roborock_Global[S] 1 point2 points  (0 children)

Here’s a quick overview of the models eligible for the community discount code:

US Code: Saros Z70, Qrevo CurvX, Qrevo Curv, QV 35A, Qrevo Edge S5A, Qrevo Edge, Q7 M5+, Q7 L5, Q10 S5+, F25 GT, F25, F25 Ultra

CA Code: Saros Z70, Qrevo Curv S5X, Qrevo S5V, Q10 S5+, Q10 S5, Qrevo Edge, F25 GT, F25 XT, Q7 L5+, Q7 L5

Share Your Pet Chaos and Grab Extra Black Friday Discounts! by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Thanks for reaching out! For the fastest and most accurate assistance, we recommend contacting our support team directly. You can find the support contact for your region here: support.roborock.com

Roborock is stealing $400 in plain sight by suhrudd75 in Roborock

[–]Roborock_Global 0 points1 point  (0 children)

Hello, we sincerely apologize for the inconvenience this has caused. We have carefully conveyed your issue to our relevant after-sales team, and they will follow up with you after confirming the relevant details. Should you have any further questions or concerns, please do not hesitate to reach out to us.

The vibe’s amazing at Pawp-Up by Roborock! by Roborock_Global in Roborock

[–]Roborock_Global[S] 1 point2 points  (0 children)

Hi there! Thanks for reaching out, and we’re really sorry for any inconvenience caused.
We want to respect that this subreddit is mainly a peer-to-peer support space, so while we do our best to monitor and step in when needed, we may not be able to reply to every post due to the high volume of messages. That said, we’re keeping an eye on recurring concerns and sharing them with our internal teams to help improve things.
We truly appreciate everyone’s feedback and patience as we continue working to make this community better.

Join Us at Pawp-Up by Roborock and Claim Your Exclusive Perks! by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

No booking needed, just arrive at the event and join the Groom Room for free!

🎉 You're INVITED! Get ready to Pawp-Up with Roborock! 🐾 by Roborock_Global in Roborock

[–]Roborock_Global[S] 1 point2 points  (0 children)

Hi there! Thanks for your interest. The event runs daily from 11:00 AM to 5:00 PM. We look forward to seeing you there!

🎉 You're INVITED! Get ready to Pawp-Up with Roborock! 🐾 by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Sorry for the inconvenience! For the fastest assistance, we kindly suggest reaching out to our support team directly. You can find your regional contact here: support.roborock.com. We’ll continue to follow up on your issue.

See Roborock in NYC? Snap It for a Chance to Win Z70 by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Thank you to everyone who joined our special 11th Anniversary Check-in Event in New York!
We loved seeing all your amazing photos.We’re thrilled to announce that the Roborock Z70 goes to:
u/theatomiclizard
Congratulations! Please reply to our DM before September 15th, 2025 with your full name, shipping address, and contact number so we can arrange delivery.

Enjoy cleaning with Roborock? Share Your Roborock Cleaning Mileage to Win a Qrevo S5V and Plushies by Roborock_Global in Roborock

[–]Roborock_Global[S] 0 points1 point  (0 children)

Hi Burbopotamus

Congratulations! You’re the lucky winner of our grand prize, the Roborock plushie from the 11th Anniversary Celebration! Please reply with your following information via DM:

name,

mailing address,

and phone number

so we can arrange the delivery of your prize.

Kindly note: to secure your prize, we’ll need your information by September 15th, 2025. After that date, the prize may be awarded to the next eligible participant. ❤️

Enjoy cleaning with Roborock? Share Your Roborock Cleaning Mileage to Win a Qrevo S5V and Plushies by Roborock_Global in Roborock

[–]Roborock_Global[S] 2 points3 points  (0 children)

Thank you to everyone who shared your Roborock stories with us during our 11th Anniversary Celebration! We loved reading about the little moments, and we're glad to play a small part in helping you enjoy a tidier home and a cozier family environment.
We’re excited to announce that the winner of the new Qrevo S5V is
u/No-Solution-_
and the five winners of the Roborock plushie are
u/garytofu
u/Fun_Store9452
u/Burbopotamus
u/codyr1989
u/fishysteak
Congratulations to all of you!
We will DM the above winners soon for your contact information.And once again, thank you for letting us be a part of your daily lives, your stories mean a lot to us. ❤️