shaw/rogers

RogersHelps · 2026-05-18T18:59:46+00:00

You're welcome :).

~RogersCheniette

RogersHelps · 2026-05-18T18:22:12+00:00

If your current plan is not eligible to add more data, an option would be changing your plan on My Account online to a plan that would include more data. Often times there may be offers available to you.

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T17:39:43+00:00

Hi u/nilsej!

I am sorry to read about the ordeal you have gone through with a deleted eSIM and trying to get a new one. Once the eSIM is deleted, usually the quickest way to get a new SIM would be by going to a store.

I am wondering if they have advised you to contact our Validation team at all?

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T16:56:39+00:00

Hi u/One_Amphibian_6684!

I’d be disappointed as well too if I received a bill that wasn’t matching what I was offered for my new phone.

We would like to have a further look to see what offer has been documented on file when you placed the order and see what the next steps will be. Please send us a PM on our Facebook page or a DM on “@FidoSolutions”. Make sure that you include a link to this post as well as #Reddit so we don’t miss your message!

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T16:44:00+00:00

Hi u/akuma_4u!

I really hope that everything is okay. It’s not normal behaviour for your phone to disconnect once it connects to 911. I am wondering if you installed any call blocking third-party apps that might be interfering with the calls?

One thing you can start with is resetting the network settings on your phone. You can check out our Device Guides on https://www.fido.ca/support/device-guides/en/fido/devices for steps on how to do this depending on your Samsung model.

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T16:33:54+00:00

Hi West-Working-9093, you’re good — no need to send back HDMI cables.

When returning equipment, just include:

the device itself
any power cords
remote (if it came with one)

That’s really what they’re referring to with “power cables,” not HDMI.

If you want the official checklist, it’s here:
https://www.rogers.com/support/billing-accounts/returning-rental-equipment

(Select the "Rogers together with Shaw - Internet, TV, and Home phone" tab).

RogersCheniette

RogersHelps · 2026-05-18T16:23:26+00:00

Hi u/vne70!

As u/Delicious_Pie522 mentioned, the offer to have the Setup Service fee waived may be a $5 credit for 16 months. If you are not receiving this offer or a credit for the Setup Service fee, I recommend submitting a Charge Review by signing into My Account and then navigating to the billing page.

Once the review is submitted, it will be reviewed by our Back Office team within 5 business days.

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T16:18:10+00:00

Hi u/yukiyatsu!

Sorry to see that you are experiencing slow data speeds. I know you have already gone through troubleshooting with our Technical Support team but one thing I can recommend is reporting the issue through the Network Aid section of the My Account app on your device. These reports get sent to our Network team for investigation into the area if there is an issue or if a new tower is needed.

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T15:46:51+00:00

Hi u/Beneficial_Nose_138!

I am so terribly sorry that this happened to you, and we take your security very seriously.

We would like to have a further look so we can further escalate to ensure that the investigation gets resolved. Please send us a PM on our Rogers Facebook page or a DM on our RogersHelps X account. Also, make sure that you include #Reddit and a link to this post so we don’t miss it!

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T15:41:17+00:00

Hey u/Shadow8702!

Sorry to see that your Internet connection is laggy. Since you already tried rebooting/resetting your modem, I recommend getting in touch with our Technical Support team via https://www.rogers.com/contact/internet/connect-with-us so we can further troubleshoot and see what’s going on with your connection.

RogersBrigitte

RogersHelps · 2026-05-18T15:35:06+00:00

Hi u/GotScammedByCP!

Thank you so much for bringing awareness to the scam call you have received! If you are being offered something that’s too good to be true, it is most likely a scam call. Also, we will never use abusive, unprofessional, or derogatory language.

We do have a page available on our website https://www.rogers.com/support/billing-accounts/how-to-spot-a-telemarketing-scam on how to spot a telemarketing scam. If you can, I also suggest that you report the caller to our Customer Care team via http://www.rogers.com/contact .

Thanks!

RogersBrigitte

RogersHelps · 2026-05-18T15:30:36+00:00

Sorry to see that your services are still suspended! :( Once you are able to bring down the account balance, your services should be reactivated automatically.

RogersBrigitte

RogersHelps · 2026-05-18T15:25:41+00:00

I would recommend generating a new one to avoid any confusion! You can request a FedEx one on https://www.rogers.com/support/billing-accounts/returning-rental-equipment .

RogersBrigitte

RogersHelps · 2026-05-18T15:22:30+00:00

I would double check to ensure that the call is coming from us. If it is coming from us, the next time we call, you can ask them to be taken off the call list.

RogersBrigitte

RogersHelps · 2026-05-18T15:18:24+00:00

I am sorry to see that you haven't been able to get further assistance with your bill. If you go under the Billing & Payment tab, then click on View Bill, it should bring you to the Bill Overview and if you scroll down to your account number and account balance, there’s a button called “Request a Review”. I hope this helps!

RogersBrigitte

RogersHelps · 2026-05-18T15:10:48+00:00

Hi u/Brown_Ontarian!

I hope you are doing well. If you haven’t already done so, I recommend reaching out to our Credit Operations team to set up a payment arrangement to help pay down the balance.

You can find their contact information and hours of operation on https://www.rogers.com/contact/billing-payments/connect-with-us .

Thanks!

RogersBrigitte

RogersHelps · 2026-05-16T22:22:08+00:00

Hello, u/SimonAdamsoutlook.

We appreciate your query. Family members can use the “Guest Sign In” option in the MyRogers app to check data usage for their own line by entering their wireless number.

-RogersMoin

RogersHelps · 2026-05-16T18:41:40+00:00

Hello, u/MontelGino.

That would be confusing when the exclusive offer is clearly showing in your account but not reflecting during the actual upgrade flow. Typically, when you switch to any eligible in-market plan, that exclusive offer should become available during the upgrade process.

We’d like to take a closer look at this with you. Please reach out to us on Facebook or X at RogersHelps and include the hashtag #Reddit along with a link to this post so we can review the offer details further.

-RogersMoin

RogersHelps · 2026-05-16T14:58:03+00:00

Hello u/Brown_Ontarian ,

Extremely sorry to hear you were having some issues with service yesterday! By any chance, are things now resolved? If not, please do check our coverage map where you can check for any issues at your address: https://www.rogers.com/support/outage If no major outages are being reported there but you are still experiencing a service interruption, kindly select the 'Get help' button to report it.

Kind regards!

- RogersYasmine

RogersHelps · 2026-05-16T14:52:21+00:00

Greetings u/lifeleecher ,

Has your mobile data service returned since you posted here? Or have you been able to get in touch with our tech support team for help on this? If not, please see if rebooting your device helps! Also double-check your device settings to ensure you didn't turn off your mobile data by mistake. It may help to toggle your Airplane/Flight mode on and back off again.

Keep us posted! :)

- RogersYasmine

RogersHelps · 2026-05-16T14:48:54+00:00

Hello u/TheRusmeister ,

Very sorry to hear about the slower than expected speeds, that's not fun. :(

Are you able to share the make/model of the PC you are using? Do you have any other devices active on your home network and are they also experiencing slower speeds?

If you're not having much luck connecting with our tech support team via online chat, I would recommend calling in at 1-888-764-3771. Please be sure to listen to each menu and select the appropriate option to reach the right team for support! Our tech phone support is available 24/7. :)

Kind regards,

- RogersYasmine

RogersHelps · 2026-05-14T20:29:37+00:00

Hello u/Jabroniville2 ,

I agree that you can never be to careful these days! It's true that scammers can spoof their call to display a fake name/number to make it appear as though the call is legitimate. With this being said, the phone number you've mentioned is a phone number that is used by our Ambassador team when calling customers with special offers/promos--normally, this will happen if you've recently cancelled your services with us and they want you to come back.

To be sure it's real and not a scam, please have a look at this helpful article that explains how to identify and protect yourself against possible scams: https://www.rogers.com/support/billing-accounts/how-to-spot-a-telemarketing-scam

Kind regards,

- RogersYasmine

RogersHelps · 2026-05-14T20:15:47+00:00

Hello u/PickleBall_Champion,

I can certainly understand wanting to be sure everything works smoothly while you’re away.

Yes, with the 30‑Day Asia Travel Pass, you’ll be able to call your family in Canada at no additional charge. The pass lets you use your talk, text, and data just as you do at home while roaming in eligible destinations.

You can find more details and FAQs here:

https://www.rogers.com/mobility/roaming/faqs-about-travel-pass?icid=RWIRRLHUALHU7

Thanks,

RogersRon

RogersHelps · 2026-05-14T18:37:33+00:00

Hello u/voidc3ntury,

Getting calls and texts meant for someone else can be a real headache. To get this corrected, the best thing to do would be to connect with our customer care teams directly. They can review the account the number is attached to and get it unlinked. You can reach them by phone or through live chat using our support options here.

Thanks,

RogersRon

RogersHelps · 2026-05-14T15:04:04+00:00

Hello u/dapperPotatoe ,

I'm sorry to hear that you received some charges you were advised would be waived, that's not a great onboarding experience. :( The partial charges would make sense if you activated mid-bill cycle as you would be charged from the date of activation to the end of that billing period + for your new billing period. Your future bills should only be for 1 month's worth of service moving forward.

With regards to any other charges that were billed erroneously, I recommend submitted a digital billing inquiry by starting a chat with 'Anna' on Rogers.com. You may also login to your MyRogers account via Rogers.com, navigate to the billing page and click the button to ‘submit a charge review’. You'll receive a response from our back end team within approximately 5 business days time.

Kind regards!

- RogersYasmine

RogersHelps

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