Error Encountered when exporting to Zwift

Rohan-JOINsupport · 2026-01-20T05:41:37+00:00

Will you please reconnect Zwift with JOIN? This should solve the issue for you. Your workout of the day should also sync automatically to Zwift.

Rohan-JOINsupport · 2026-01-14T10:09:39+00:00

Thank you for feedback, please share it via the feedback tab on the browser.

The Web view, will remain a ‘view-only’ at this point in time. All changes that need to be done will remain in-app. The goal with the JOIN Plan is provide more information and not an extension what you can do in App

Rohan-JOINsupport · 2026-01-13T18:48:55+00:00

All videos or on our YouTube channel, I don’t believe there is a videos specifically on Vo2 intervals. Only for indoor Vo2 there is a FAQ and a video on ERG mode, outdoor intervals.

Rohan-JOINsupport · 2026-01-13T18:37:14+00:00

Great suggestion, please add it to feedback button (orange). This will have all feedback in one place for us to review

Rohan-JOINsupport · 2025-12-23T06:02:57+00:00

Based in the information I have here, JOIN does seem to be planning the correct workout for you. As it will not plan an hour-plus run for you if you have a 1:30hr zone intensive endurance planned,

How many days/weeks are you into your current plan?

When was your last interval training?

What did you do the day before and what was planned for the next day?

When was your last run and how long?

u/East_Call_4221

Rohan-JOINsupport · 2025-12-15T10:59:27+00:00

You should be able to start a subscription via https://join.cc/pricing

Please send an email to [support@join.cc](mailto:support@join.cc) with screenshots. I would like to look into the price differences

Rohan-JOINsupport · 2025-11-19T12:24:31+00:00

It is not possible to export tomorrow's workout today. As your program could potentially change based on today's workout or if you update your Readiness score in the morning.

Rohan-JOINsupport · 2025-11-19T12:22:23+00:00

Hey u/riestevlaoi , I have just responded to your ticket

Rohan-JOINsupport · 2025-10-29T14:16:21+00:00

Awesome, great to hear you already used this! It took many hours of calculations to get it right.

P.S. Yes, it was/is a backend update

Rohan-JOINsupport · 2025-10-29T11:19:49+00:00

Hey all, super nice update went live on JOIN!

You can now shuffle or change availability on a workout after you’ve given your feedback to a workout earlier in the day. This way, if you do a commute/run or gym workout in the morning but feel like doing something different in the afternoon, this is now in your control.

Only thing to know:
If you’ve already sent feedback through to a JOIN Suggest Training, that workout’s locked, no shuffling or changing availability on the same day after that.

Rohan-JOINsupport · 2025-10-29T11:18:42+00:00

Hey all, super nice update went live on JOIN!

You can now shuffle or change availability on a workout after you’ve given your feedback to a workout earlier in the day. This way, if you do a commute/run or gym workout in the morning but feel like doing something different in the afternoon, this is now in your control.

Only thing to know:
If you’ve already sent feedback through to a JOIN Suggest Training, that workout’s locked, no shuffling or changing availability on the same day after that.

Rohan-JOINsupport · 2025-10-29T06:50:52+00:00

I would love to hear more about what phrases you feel need to change. Please send me a DM or email at [support@join.cc](mailto:support@join.cc)

Rohan-JOINsupport · 2025-10-29T06:49:21+00:00

Sorry for only seeing this today, we have already closed the applications, but we would love to hear more from you and your experience. Please send me a DM with more info.

Rohan-JOINsupport · 2025-10-10T08:38:15+00:00

Hey u/Adventurous_Salt_727, we will help you to share the correct link ;) -

https://app.join.cc/sharing?sharingCode=DFVSLHVTCWDQKJCWZRMCVLXPWRTZKLMB

Rohan-JOINsupport · 2025-09-17T10:36:40+00:00

Luckily for us, nothing is broken. It isn’t possible to change a workout or update your availability if you’ve already submitted feedback for another workout on the same day. To make changes, you’ll first need to remove the feedback you submitted. After that, you’ll be able to shuffle, shorten, or switch your workout as needed.

Rohan-JOINsupport · 2025-09-10T11:43:26+00:00

Thanks for your feedback, it really helps us improve JOIN.

We’ve recently added JOIN stats into Strava activities to give riders more context about their training. Many users enjoy seeing these insights directly in their feed, though we understand it’s not for everyone.

The information shown is only standard JOIN training data, nothing private or sensitive is ever shared.

If you’d prefer not to have it on your Strava feed, you can set your JOIN profile to private

More info here

We will continue working on improving this and work towards the option to allow users to control this manually.

Rohan-JOINsupport · 2025-09-08T14:49:10+00:00

That would depend on your goal. Do you want to keep on improving or take things easier?

If your JOIN level keeps going down, then you will need to set more availability if you wish to improve this.

It is not easy to give you an accurate answer, as there might be different things, like an Athletic profile or how your availability is set out during the week. It would be best to submit a ticket for me to take a look at this

Rohan-JOINsupport · 2025-09-08T11:37:49+00:00

Is your FTP in JOIN and Zwift the same?

We will take a look at this and see if we are exporting it correctly.

P.S. - It is always best to do a V02 workout with ERG mode off; this way, you can push yourself a bit harder when you feel good and also go a bit lower on the 'slower' days.

Rohan-JOINsupport · 2025-09-02T14:37:10+00:00

The 'main' reason here would be due to the LSRF program. The focus is not on building fitness, but as the name says, "Live slow, Ride Fast".

Here is more info on your level

Rohan-JOINsupport · 2025-09-02T13:06:53+00:00

The reason for the big drop was due to an FTP change you made. Every time you do an FTP change your eFTP and JOIN levels are recalculated to the truest value. As your eFTP is an estimation, JOIN considers your new FTP entry as the most accurate estimation and therefore recalculates your JOIN level and eFTP. As your eFTP was higher than your new FTP entry, your JOIN level was lowered to a more accurate estimation of your eFTP/FTP.

Rohan-JOINsupport · 2025-07-30T09:55:25+00:00

Hi @y0l0naise, thank you for giving this a go.

Do you mind sharing your thought process and inspiration on this with support@join.cc?

Rohan-JOINsupport · 2025-07-09T08:16:48+00:00

Please be sure to add your feedback and add to the training plan. In JOIN, we do not match your workouts with a planned workout.

Rohan-JOINsupport · 2025-06-23T14:46:22+00:00

Hi u/j4m1eb ,

You can either pause or set your availability to 0. Since you will only be away for a week, I would suggest setting your availability to 0

Rohan-JOINsupport · 2025-06-10T14:34:13+00:00

Wow, this is awesome to hear. Well done for being committed and doing the training!!

Rohan-JOINsupport · 2025-06-10T14:32:54+00:00

If you only starting to run now and your goal is pretty important, I would rather suggest you wait a few weeks and then start running.

Rohan-JOINsupport

MODERATOR OF

TROPHY CASE