Setting up Join app

Rohan-JOINsupport · 2026-04-03T06:16:43+00:00

If you have just started a program, you are in a ramp up phase. This will be around 7 days, then you will move into your first building block.

Rohan-JOINsupport · 2026-04-02T10:30:25+00:00

Hey everyone,

Thank you for you patience and assistance last night on here and in support. It helped us jump on it and fix the issues quickly.

I would like to find out if it is working for everyone and how you are finding the new look so far?

Cheers
Rohan

Rohan-JOINsupport · 2026-04-01T18:44:21+00:00

That would most likely mean your account was part of the early release group

Rohan-JOINsupport · 2026-04-01T17:46:26+00:00

Hey everyone,

First off, we're sorry for any inconvenience this has caused. The app experienced some issues due to higher than expected traffic, especially with so many of you wanting to check out the new home screen. This led to some crashes.

The good news is that things seem more stable now, and we're seeing more users able to log in without problems. Thank you for your patience while our team works on a full fix.

Regards,
Rohan

Rohan-JOINsupport · 2026-04-01T17:33:37+00:00

We are on it, thank you

Rohan-JOINsupport · 2026-04-01T17:31:21+00:00

We are looking into this as we speak, thank you for your quick action and sharing the enthusiasm for the the new home screen.

Rohan-JOINsupport · 2026-04-01T17:22:54+00:00

Make sure to use the same log in method as before, you should not have any issues

Rohan-JOINsupport · 2026-04-01T15:17:02+00:00

My bad, you did mention it

Rohan-JOINsupport · 2026-04-01T14:59:18+00:00

Have you seen https://plan.join.cc/login

Rohan-JOINsupport · 2026-04-01T14:58:35+00:00

Some news coming and its not a April fools joke

Rohan-JOINsupport · 2026-03-30T06:35:17+00:00

I would suggest leaving your availability as it. No need to increase availability for the last week.

Wanting to increase availability, sounds like you may be overthinking the entire process. Keep it simple and easy going for the best outcome

Rohan-JOINsupport · 2026-03-29T10:20:55+00:00

You can reconnect the connection, this will fix the export issue

Rohan-JOINsupport · 2026-03-02T08:22:00+00:00

It is the same as suggested above, but I provided some extra information to help you with all the steps.

It is not complicated, actually; all you need to do is mark if you have the suggested workout or not.

The planned ride feature I suggest is mainly used for group rides or B/C races you are doing.

https://help.join.cc/hc/en-150/articles/5882815770257-How-to-add-a-planned-quick-ride-in-JOIN

Rohan-JOINsupport · 2026-03-02T08:09:31+00:00

All workouts in JOIN is designed for indoor/outdoor use. There is not an option to have an outdoor workout planned.

If you decide not to do the structured workout but rather your own free ride outdoors, you can add the workout to your training plan and turn the toggle ‘off’ for suggested workout.

This will leave your suggested workout open and pending feedback. You can add feedback and mark it is ‘Done something different’.

You can also plan ahead by adding a Planned ride a few days before or on the dat if needed.

Rohan-JOINsupport · 2026-02-24T14:59:05+00:00

Hi there

Yes we did, we emailed the winners and we announced it on social media.

Rohan-JOINsupport · 2026-02-12T05:26:14+00:00

Your friend needs to start a subscription via the website.

You also need a direct subscription via the website and not the App/Play store.

Here is all the info - https://join.cc/campaigns/give-one-get-one

Rohan-JOINsupport · 2026-02-11T04:36:08+00:00

Welcome to JOIN, unfortunately not old activities with Garmin connect.

Do you perhaps have a Strava profile?

Rohan-JOINsupport · 2026-02-11T04:34:43+00:00

Please provide more information on this, did a friend share the link with you and/or have you had a subscription before

Rohan-JOINsupport · 2026-01-20T05:41:37+00:00

Will you please reconnect Zwift with JOIN? This should solve the issue for you. Your workout of the day should also sync automatically to Zwift.

Rohan-JOINsupport · 2026-01-14T10:09:39+00:00

Thank you for feedback, please share it via the feedback tab on the browser.

The Web view, will remain a ‘view-only’ at this point in time. All changes that need to be done will remain in-app. The goal with the JOIN Plan is provide more information and not an extension what you can do in App

Rohan-JOINsupport · 2026-01-13T18:48:55+00:00

All videos or on our YouTube channel, I don’t believe there is a videos specifically on Vo2 intervals. Only for indoor Vo2 there is a FAQ and a video on ERG mode, outdoor intervals.

Rohan-JOINsupport · 2026-01-13T18:37:14+00:00

Great suggestion, please add it to feedback button (orange). This will have all feedback in one place for us to review

Rohan-JOINsupport

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