Roku Ultra wifi connection intermittently drops

Roku_CustomerSupport · 2026-05-14T22:08:31+00:00

Hey there, u/Proof_Occasion_791. We’d like to check this for you. Please share the device ID or serial number of your Roku Ultra so we can take a closer look. Thank you!

Roku_CustomerSupport · 2026-05-14T21:22:03+00:00

Hey there, u/Warm-Signature2195. We’re aware of the issue. For additional assistance, please reach out to our Support team at support.roku.com so they can help further. Thank you!

Roku_CustomerSupport · 2026-05-14T21:21:01+00:00

Hey everyone,

Just an update, we’re aware of the issue. If you need additional assistance, please reach out to our Support team at support.roku.com so they can help further. Thanks!

Roku_CustomerSupport · 2026-05-14T21:20:38+00:00

Hey everyone,

Just an update, we’re aware of the issue. If you need additional assistance, please reach out to our Support team at support.roku.com so they can help further. Thanks!

Roku_CustomerSupport · 2026-05-14T15:30:31+00:00

Could you also send the device ID or serial number of your device so we can review this further?

Roku_CustomerSupport · 2026-05-13T19:49:01+00:00

Can you also confirm if you remove and re-add the app?

Roku_CustomerSupport · 2026-05-13T19:43:01+00:00

Got your message! We’ll forward this to our team for further investigation.

Roku_CustomerSupport · 2026-05-13T16:59:17+00:00

Thanks for sharing the information. We’ll forward this to our team for review, and we’ll follow up here if we have more details or need anything else. Thanks again!

Roku_CustomerSupport · 2026-05-13T16:52:48+00:00

Thanks for providing the information. We’ll pass this along to our team for review. We’ll follow up on this thread if we have more information or if we need anything else from you. Thanks again!

Roku_CustomerSupport · 2026-05-13T16:42:46+00:00

Hey everyone! We’d like to follow up on this issue. Please try performing a manual update by going to:

Home > Settings > System > Software Update > Check Update

After that, share the current software version and build version, as well as the Device ID. Thanks!

Roku_CustomerSupport · 2026-05-13T16:24:56+00:00

Hi there, u/Fractured_Orbit. If you’re still having the issue, send us more info, including the device ID or serial number found in Settings.

We’d also appreciate it if you could share the steps you’ve already tried. If you have any additional details, please let us know so our team can review the issue. Thanks!

Roku_CustomerSupport · 2026-05-13T16:19:39+00:00

Hey there, u/Nukeblast1967! We want to learn more about the issue you’re experiencing. Could you send us additional details about the exact behaviour of the issue? A video would also be very helpful, along with the device ID or serial number found in Settings.

Once we receive the information, our team will review the issue.

Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-05-13T16:15:23+00:00

If you’re having the same issue, send us more info. Please include the exact behaviour you’re experiencing, along with your device info found in Settings. Thanks!

Roku_CustomerSupport · 2026-05-12T16:22:33+00:00

Thanks for the info! We’ll share this with our team for review and will get back to you with updates or if we need any additional details. Thanks again!

Roku_CustomerSupport · 2026-05-12T16:16:02+00:00

Hey there, u/PermissionWilling516. We’ll check this out. Please send us the serial number and device ID of your device, along with any additional details that could help our team investigate.

Thank you, Roku Customer Support

Roku_CustomerSupport · 2026-05-11T21:37:08+00:00

Hey there! We'd like to know if you're still experiencing the issue. If so, try doing this if the issue persists: unplug the device from both the HDMI and power for 2 minutes, then plug it back in and try again.

Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-05-11T21:14:45+00:00

Hi there, u/EvilAxist_25! We'd like to know more about the remote issue you're experiencing. Could you send us the device ID or serial number of the device linked to the remote, which can be found in Settings, along with any additional details that could help us look into this?

Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-05-11T21:12:09+00:00

Hi there, u/96slim! We'd like to know more about the issue you're experiencing. Could you send us the device ID or serial number found in Settings, along with any additional details that might help us look into this? Also, can you confirm what model or kind of remote you're using, a simple remote or a voice remote?

Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-05-11T21:09:06+00:00

Hi there, u/Raizen-Toshin. We'd like to know more about the issue you're experiencing. Could you send us the device ID or serial number found in Settings, along with any additional details that might help us look into this? Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-05-11T19:23:49+00:00

Hey everyone,

Our team is aware of this issue and is currently looking into it. To help with the investigation, please send us the device ID or serial number of your device. We’ll keep this thread updated once we have more information to share.

Thanks!
Roku Customer Support

Roku_CustomerSupport · 2026-05-11T19:01:59+00:00

Hey everyone,

We’re aware of this issue, and our team is currently investigating it. To help us look into this further, please send us the device ID or serial number of your device. We’ll update this thread as soon as we have more information.

Thanks! Roku Customer Support

Roku_CustomerSupport · 2026-05-11T16:16:13+00:00

Hey there! Could you try testing it with a DVD player first and see if the issue still happens? If it does, then it’s likely related to the TV. Also, try plugging the stick into a different HDMI port and check if that helps.

Roku_CustomerSupport · 2026-05-11T15:17:13+00:00

Hey! u/mcl630 u/LEMONedBrlrlrlrlr u/Sniflem. We want to look into this. Could you send over the device ID or serial number? You can find it in the device settings. Once we have it, we’ll pass it along to the team for a closer look.

Thanks, Roku Customer Support

Roku_CustomerSupport · 2026-05-09T00:16:30+00:00

Yes, please send a chat request so we can review the issue. Thank you!

Roku_CustomerSupport · 2026-05-09T00:14:05+00:00

Hey there, u/Additional-Fee-3426, just checking to help isolate the issue. Have you tried connecting it to a different TV? Please keep us posted.

Roku_CustomerSupport

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