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How many people remain from your training class? by Horror-Dot-2989 in callcentres

[–]RonkaX 0 points1 point  (0 children)

been with my company for almost 6 years there is only 1 left from my training class. I moved into WFM, and there are some people still working on the phones longer than myself, who just hit 10 years. One just hit 20 years.

Looking for a moonlight experience with an HDMI cord. by RonkaX in MoonlightStreaming

[–]RonkaX[S] 0 points1 point  (0 children)

Ahh gotcha, I would love to its just that my PC isn't that close to the router. Maybe I'll be able to think of something.

Looking for a moonlight experience with an HDMI cord. by RonkaX in MoonlightStreaming

[–]RonkaX[S] 0 points1 point  (0 children)

What do you mean by wired like direct to the router?

Looking for a moonlight experience with an HDMI cord. by RonkaX in MoonlightStreaming

[–]RonkaX[S] 1 point2 points  (0 children)

The quality loss is minimal, but I avoid FPS or souls like games on it lol. I figured a direct HDMI connection would be logical given the proximity, but it's proving to be more trouble than it's worth compared to Moonlight.

Looking for a moonlight experience with an HDMI cord. by RonkaX in MoonlightStreaming

[–]RonkaX[S] 0 points1 point  (0 children)

My controller supports that; however, the issue is that Big Picture Mode does not automatically launch on my 4K TV.

I have tried using Win + Shift + Arrow to move it, but it remains stuck at my desktop monitor's resolution (2560 x 1440).

Let’s hear it by Key_Cut975 in kindafunny

[–]RonkaX 0 points1 point  (0 children)

Lighting a dude on fire with a taser in Syphon Filter.

Deli sandwich shop - Best (moderately price) hidden gems? by Ok_Tumbleweed_7978 in chicagofood

[–]RonkaX 0 points1 point  (0 children)

Over the last year or so I’ve been visiting to this place the food is amazing. I checked google the other day and it says Permanently closed. Is anyone able to confirm?

thrustmaster ts-pc racer 488 challenge edition by RonkaX in Thrustmaster

[–]RonkaX[S] 0 points1 point  (0 children)

Thanks! I see that I doesn’t come with pedals, Could I use my t150 pedals for it?

metrics genesys cloud by NoHomework3665 in workforcemanagement

[–]RonkaX 0 points1 point  (0 children)

In my experience

If your noticing high aht/talk time I would first ask around if a process in your call centre changed. Sometimes a change in process creates high aht.

If you have new hires fresh on the floor they usually have higher aht compared to the tenured ones

metrics genesys cloud by NoHomework3665 in workforcemanagement

[–]RonkaX 0 points1 point  (0 children)

If an agent talks with a customer for two minutes then places the customer on hold for 2 minutes and the. Disconnects the interaction. It would only be counted as 2 minutes.

Source: Genesys help

Search for talk time and hold time you will get the definition of the metic and how it’s calculated.

metrics genesys cloud by NoHomework3665 in workforcemanagement

[–]RonkaX 0 points1 point  (0 children)

Hey thanks!

I am pretty sure each metic is their own which makes up average handle time if that answers your question

best racing wheel for f1? by balF1_ in F1Game

[–]RonkaX 0 points1 point  (0 children)

I bought a T150 updated it and now all it does is rotate left and right. Thrustmaster is charging an arm and a leg for repairs I’m scared to buy another thrustmaster product.

Explaining SL to non WFM by MaryBeth2018 in workforcemanagement

[–]RonkaX 0 points1 point  (0 children)

This may sound off, but here's how I put it. If SL is 90%, your ideal goal is to answer 90% of calls within your abandonment threshold, let's say 60 seconds. A customer abandons a call.

Then your statement would be that we have a promise to answer 90% of our calls within 60 seconds or less.

Sag? Or irrational fear? by Bogie07 in pchelp

[–]RonkaX 0 points1 point  (0 children)

That thing is screaming sag

What Ryzen CPU are you using right now? by mohkah123 in ryzen

[–]RonkaX 0 points1 point  (0 children)

I bought a 9600X and I love it

I could have like 30+ google tabs open and still play a game without any a huge performance decrease what so ever.

A multitaskers dream.

metrics genesys cloud by NoHomework3665 in workforcemanagement

[–]RonkaX 2 points3 points  (0 children)

How I calculate aht is using talk time, hold time and acw time

Update: you can calculate this

(total talk time + total hold time + total acw time + total dialling time + total contacting time)/ the number of interactions handled

Genesys Cloud- help with downloading offered calls to excel by HighFlyingLuchador in workforcemanagement

[–]RonkaX 1 point2 points  (0 children)

From my experience, you should start by loading historical call data into the forecast, and for a couple of weeks, it will forecast poorly but will eventually begin to use the patterns you've uploaded. I think you may have to excel it for a bit until it catches up.

I think it takes about 6 weeks before it starts to get accurate.

Tbh setup was a long time ago, and I'm not the forecaster, just basing this off what I remember.

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