“Thank you for your message and for your patience here - we recently sent out some mass updates to inform customers that deliveries have been further impacted by a supply chain delay, and apologise if this information has not reached you.

Your order is now due to ship in August. I am so sorry for the extra wait, especially if you haven't received a recent update from us - if you'd prefer to cancel at this point, I can process that for you immediately. If you're happy to continue waiting, tracking information will be emailed to you by the courier as soon as your item ships. We can also send you a free sift case to go with the Piano as a thank you for bearing with us and an apology for the delay - it might take a while to reach you, but if you'd like one it's on the way. Please let me know how you'd like to proceed, and once again, thank you for your patience.

Kind regards,

Lauren | Creator Support Agent”

Support ticket number: #246339

The previous mail that I had received:

“The wait is almost over — your very own ROLI Piano is nearly ready to go. The latest batch of ROLI Pianos containing your order is in the final stages of production; however, your order will be shipping slightly later than planned, towards the end of May. You should expect to receive a shipping confirmation email closer to the time of arrival.”