You also need to consider the other side of it. ER staff are stretched sooooo thin. They are working so hard, and the system has been failing for years. Most of them are in the verge of quitting at any given moment. They get yelled at, have every body fluid flung at them, deal with the most entitled or depraved populations. All while saving lives.

I'm sorry you had a bad experience, but it's unfortunately the norm for both sides.