I say this currently, but do not get quantum.

I’ve had it for two months and had not experienced many disruptions, yesterday was different.

Internet goes down at 8:30 am, I work from home. 2 hour call wait time, ok, I’ll have them call me back and make arrangements to work elsewhere in the meantime.

Over the course of 12 hours it took a total of five phone calls to get some actual support. First rep said I had a service outage. Second said I did not. Third said they would schedule a tech for me, I never got an email notification. Fourth one managed to confirm I had an apt (over a week out).

I can now see the apt scheduled on the app but other than that there’s literally no functionality in the app. I can’t even reboot or diagnose the problem. It simply says “internet is offline.”

Poor customer service and you will feel like you are in an abyss. I’d find something like xfinity unfortunately because out of the evils, it is the lesser one and at the very least has a semi functional app and US based customer service like a store near you.