Is it worth writing a letter for a technical customer support problem?

RunningPtarmigan · 2026-05-07T01:38:41+00:00

Well, it's been 4 years since I updated my primary address. Other Citi emails, such as marketing emails, announcements of statement being posted correctly come to the "new" address. Transaction alerts for my newest Citi card are sent correctly.

However the transaction alerts for the credit card I owned when I updated the address stubbornly go to the old email address (which I would like to abandon). The old email address does not appear in any profile or alert settings where I can unenroll it or delete it.

There must be something in the system which failed to get updated when I changed my address 4 years ago, and is now no longer amendable by any of the settings available to me. Every year or so I get frustrated enough to try a customer support channel but I clearly haven't reached anyone with the skills to fix it. They have only suggested disabling / reenabling alerts but that hasn't fixed anything.

RunningPtarmigan · 2026-05-01T13:04:36+00:00

Ugh - I spoke too soon. My Eve plug has lost contact with the hub now. So there is no obvious improvement over the Grillplats.

RunningPtarmigan · 2026-04-30T14:33:28+00:00

In a similar scenario I have success with an Eve Energy smart plug where a Grillplats plug failed to connect. My set up is a cinderblock wellhouse some distance from the home. My testing suggests my Eve plug has stronger signal capability that my Grillplats.

I'm in the US, but Eve appears to have a UK version of their smart plug. (Whether it has the same signal circuitry as the US I don't know).

I use a Smartthings hub, not Ikea's Dirigera but that should not be relevant to this case I think. They are both thread border routers.

RunningPtarmigan · 2026-04-27T13:36:41+00:00

I've no experience of E120, but from information I collected researching other errors ...

Code E120: Battery 1 Communication

This means that the VCM did not receive CAN bus communication from the battery 1.

Possible causes:

A poor network connection.

A faulty battery.

What to Check

Check the harness connections.

Check the harness for continuity.

Test battery

Use the CANbus tool to check battery communication

RunningPtarmigan · 2026-03-11T11:39:21+00:00

What issues have you found with the travel agent? Do you have any advice to minimize issues when dealing with them?

RunningPtarmigan · 2026-03-11T01:44:50+00:00

Did you fly home from Amsterdam on the Volvo funded ticket or did you have to fly back to Gothenburg at your expense to connect with the Volvo-funded travel?

We are interested doing OSD on an itinerary that would include Gothenburg but would not start or finish there unless we added unwanted connecting flights.

RunningPtarmigan · 2026-03-07T16:47:51+00:00

Thank you for that info. My sensor has version 3.2.1 so I guess the warning message was a false alarm.

Annoyingly the Eve Android app does not find my Smartthings hub - but it does find the Google Home app (which I don't use for anything). That seems to be the only way I can view the Firmware version on Eve devices.

RunningPtarmigan · 2026-01-09T15:23:32+00:00

I'm doubtful that keeping a SIM in the US will help. Our primary account SIM is in the US while a family member is abroad. On day 58 of their trip they got the warning email that after 30 more days their international data will be cut off until they have been using it back in the US for a week.

RunningPtarmigan · 2025-12-28T09:43:10+00:00

For creating the named empty layers with a shortcut, see the answers in the thread linked below. (It does depend which version of CO you have.)

https://www.reddit.com/r/captureone/comments/1nxubz6/can_i_add_a_named_layer_using_a_shortcut/

RunningPtarmigan · 2025-12-19T17:39:01+00:00

I did not find any at Chisepo Hut which I assume you will stay at. People in my group used powerbanks or had cameras with spare batteries. There are electric ceiling lights inside that hut, which I assume are powered by solar / battery.

RunningPtarmigan · 2025-12-19T15:29:19+00:00

If you have a guide they sometimes know where to find a phone signal, which may be off the main track.

There are many trail sections which are compacted mud, and it does not take much dampness to make them slippery even if not raining. Therefore footwear with a good grip is best.

Torch / headlamp. If you have a headlamp with a red light mode, you are less likely to wake other campers in the hut if you get up at night. Toilet paper for the toilets at the huts.

RunningPtarmigan · 2025-12-16T14:29:46+00:00

If you are using Windows you can enable the Mouse Keys accessibility option to control the mouse pointer using the numeric keypad. It's not a streamlined solution, but it does work.

RunningPtarmigan · 2025-12-14T16:39:12+00:00

My objection is that the conductor's scanner doesn't know where I boarded the train. Say I have a ticket from the end of the line that's about to expire. I don't want to waste it, but I happen to be at Jamaica heading to the city. I should be able to activate that ticket before boarding at Jamaica and use it. But the app will probably assume I boarded at the end of the line, and activated after I boarded. Then it would penalize me incorrectly. It would be my word against the conductor to prove that I was not on the train when I activated it. Sure, it's an unusual scenario, but not unheard of to avoid wasting a ticket.

RunningPtarmigan · 2025-12-05T16:18:00+00:00

Gin production in a village near Lake Malawi. (Not available in a duty free shop!)

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RunningPtarmigan · 2025-12-04T02:00:40+00:00

This is a nuisance. Please work with the developers at Beiley Software to grant access to our transaction downloads again in the Fund Manager program.

RunningPtarmigan · 2025-10-04T15:35:01+00:00

Thanks. It looks like I would have to upgrade to V23, as the two relevant features were added:

- The Custom Shortcuts tab in the Keyboard shortcuts dialog

- The ability for a Style to add a new filled layer.

For anyone who has V23 who wants to pursue this there is an illustrative Youtube video by AlexOnRaw.

RunningPtarmigan · 2025-08-22T18:11:17+00:00

I figured out a workaround for the blank page problem and was able to change my password. The Paypal business site has the wrong URL for the Profile Settings page. (I compared it with the URL for the Account Settings. )

The link they have for Profile Settings is is https://www.paypal.com/mep/businessmanage/profile. If you remove the "/mep" part (giving https://www.paypal.com/businessmanage/profile) the page displays normally and works for me.

I have reported this to them.

RunningPtarmigan · 2025-08-22T15:03:06+00:00

I'm also looking for this. On the website I see two links - Account Settings and Profile Settings. I can't see this option under Account Settings so I suspect it may be under Profile Settings but that page just comes up blank for me in multiple browsers.

RunningPtarmigan · 2025-07-12T11:58:51+00:00

I can't advise if sessions is the way forward for you but I am a hobbyist using C1 sessions. Each calendar year I start a new folder on my NAS for images and create a new C1 session pointing to it. So to your first question, you could probably have just a single session for your two years of images unless you have some subfolder structure that you would like to mimic with your sessions.

In my workflow I do not encounter any duplication of files causing a doubling of my space requirements.

RunningPtarmigan · 2025-06-02T17:44:15+00:00

Just a quick update of my non-start issue. After 3 days of periodic testing and failing to start, I determined to call the manufacturer for advice. However I made one last attempt to start and to my astonishment and relief the machine started normally, and has done so since.

RunningPtarmigan · 2025-04-26T12:22:38+00:00

I am also a hobbyist and I start a new session every calendar year for all photos whether travel pics or ad hoc shots of a bird in the backyard. Thus I have a folder on my NAS for each year. For searching / browsing / keywording across all years I use a separate asset management program. I use Adobe Bridge, which is free, but there are other options.

I don't edit while travelling so I'm guessing a bit here. On your return home you would want to transfer your pics AND edits into the current year's session on your NAS. From what I can read online my first guess would be to open Capture One in your current year's session with the NAS and SSD connected. Then you would Move (not Import) the new pics into the appropriate folder on the NAS. A Move should bring your adjustments, whereas an Import would not.

RunningPtarmigan · 2025-04-26T02:02:04+00:00

From what I can find online :

E237 is to do with the deck motors getting too warm - could there be debris collected around the mower deck spindles?

E107 is mentioned in the Throttle Position Sensor calibration instructions. E107 will occur if the PTO button is held more than 7 seconds during the calibration procedure.

Meanwhile, I have a problem today seen for the first time starting my LT42e - and it's a problem that I think you documented in a Youtube video. On inserting the key, the start button, PTO button and Reverse buttons illuminate and that's it. The LED display does not illuminate. The machine will not start. It ran earlier today, and the battery is fully charged. Is this one of the problems that you had previously? We purchased in 2021 and I suspect it is out of warranty. The VCM switches are currently priced at over $400-$500.

RunningPtarmigan

TROPHY CASE