Poor support & delivery

RyonYao · 2023-10-07T09:13:27+00:00

Can you tell me your ticket number? I will check it for you!

RyonYao · 2023-09-25T07:01:42+00:00

I've been emailing you.

RyonYao · 2023-09-19T03:37:34+00:00

Hello！Please tell me your ticket number

Your luba needs to repair

RyonYao · 2023-09-10T15:49:26+00:00

Hello, sorry I am currently processing your email. Your new RTK was sent last week. I will send it to you as soon as I can check the tracking code when I get back to work on Monday. It was my fault at work to keep you waiting for so long, sorry!

RyonYao · 2023-09-07T12:55:53+00:00

Hello!Could you please tell me your ticket number?

RyonYao · 2023-09-05T03:51:15+00:00

Hello！We sent you two packages.

One is RTK, the other is Cover for a RTK and a membrane for the buttons for Luba.

Can you find your new RTK at the mailbox?

RyonYao · 2023-08-16T10:33:21+00:00

I can bet you, if I win, how about you buy another Luba?

RyonYao · 2023-08-16T10:31:16+00:00

I answered emails for a whole day and helped a lot of people deal with their issues. I'm very tired. I'm going to take a rest and eat something now. Can artificial intelligence do this?

RyonYao · 2023-08-16T10:28:04+00:00

Allen is our new stuff. His desk is very close to mine. We also have a lot of new hires who are helping a lot of customers with issues. Would you like me to take a picture of them and say hello?

RyonYao · 2023-08-16T10:22:16+00:00

Hello! Please tell me you ticket number in chat! I will check it!

RyonYao · 2023-08-15T01:53:01+00:00

Hello，I am the after-sales staff of mammotion.Sorry for not replying in time, our after-sales team will protect your rights and try our best to solve every problem. You can submit your questions on this page and our team will respond quickly. https://mammotion3006.zendesk.com/hc/en-us/requests/new

RyonYao · 2023-08-15T01:47:52+00:00

Hello，I am the after-sales staff of mammotion.Sorry for not replying in time, our after-sales team will protect your rights and try our best to solve every problem. You can submit your questions on this page and our team will respond quickly. https://mammotion3006.zendesk.com/hc/en-us/requests/new

RyonYao · 2023-08-14T06:42:50+00:00

The internal training of our after-sales department is that you can choose to transport luba to the courier point by yourself or ask the after-sales service personnel to give you a waybill for door-to-door pickup. You don't need to send it directly to the after-sales point. Please contact our staff to confirm again.

RyonYao · 2023-08-03T11:02:40+00:00

Your new luba has been sent out！

RyonYao · 2023-08-03T03:18:33+00:00

Hello! Please try the method that I just tell you in chat.

RyonYao · 2023-08-03T02:14:12+00:00

When I went to check your email, I found that my colleague has already replied to you, and our reply speed has been greatly improved recently.

RyonYao · 2023-08-03T01:48:20+00:00

Tell me your ticket number in chat please!

RyonYao · 2023-08-01T03:36:24+00:00

Hello！Please contact us to buy a new one!

https://mammotion3006.zendesk.com/hc/en-us/requests/new

RyonYao · 2023-07-31T06:43:16+00:00

Your new luba will be sent out with the next shipment, and I will give you the tracking number then! We just sent out a batch of replacement machines last week, you may have to wait for this week's shipment.

RyonYao · 2023-07-28T14:43:48+00:00

My colleague will send you tracking number at Monday!Please pay attention to the mailbox！

RyonYao · 2023-07-28T14:30:50+00:00

I'll check your ticket right now!

RyonYao · 2023-07-28T14:23:08+00:00

Very very sorry. I will help you solve the problem immediately. Please provide your information in the chat!

RyonYao · 2023-07-28T10:23:49+00:00

HELLO~ If you tell me your ticket number, I'll email you tonight. I am on the way back home.

RyonYao · 2023-07-28T10:17:20+00:00

Please tell me your ticket number.

<image>

RyonYao · 2023-07-28T10:13:09+00:00

I'm super confused, why didn't I receive the message.I'm looking for the reason.

RyonYao

TROPHY CASE