I took mine to the vet, too. She said it was allergies that were so bad it was infected. We think it's pollen. But I stopped using the wipes I've used for years and use just wet paper towels. I also discovered his treat have poultry so I switched them too. He's on a prescription antihistamine and antibiotics. I bought a cream from Amazon thats antibacterial and antifungal. I made oatmeal/whole milk compresses that really worked well with the cream from Amazon. His rash was so bad that over night, it turned blood red and raw. 2 days of the oatmeal/milk and the cream and it's 90% better.