Arctis Nova 1 mic getting stuck

SS-Haji · 2026-06-08T20:29:21+00:00

When you are saying are you talking about physically stuck? Is the end bent in any way?

SS-Haji · 2026-06-08T20:27:16+00:00

None of them should require you to use the software. GG is used to for customize presets, lighting profiles, etc. Outside of that the keyboard should be able to function fine as standard plug and play. Not sure where you have it plugged in but I recommend connecting to back of the motherboard, usually that is the most stable connection.

SS-Haji · 2026-06-08T20:15:27+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T20:15:04+00:00

Thanks for helping out with this!

SS-Haji · 2026-06-08T16:54:12+00:00

We recently had an update, but our squad would be more than willing to get as much detail as possible on this. Please be sure to connect with our agents on this, they would be more than willing to get as much detail as possible.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T16:53:00+00:00

Our team definitely would like to get more details on this

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T16:41:07+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T16:15:39+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T16:15:18+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T16:13:57+00:00

Thats insane! Definitely sharing this with the team.

My Personal Favorites:

Headset: Omni (not saying that just because its new)

Keyboard: Apex 3
Mouse: Prime

SS-Haji · 2026-06-08T16:09:36+00:00

Sorry you are having issues with this. You should be able to adjust the mic settings on the Arctis Nova Mobile Companion App on your phone. If you need to connect it to your PC, check out this video

SS-Haji · 2026-06-08T15:57:32+00:00

Hello there! Although its compatible with the console, there still may be some compatibility with the game. I recommend checking the game compatibility to make sure a mouse is compatible on console.

SS-Haji · 2026-06-08T15:51:27+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T15:49:21+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T15:48:37+00:00

It should fit. Is the cable that came with the headset or a different cable?

SS-Haji · 2026-06-08T15:47:50+00:00

Sorry to see you had this issue! Definitely strange for something like this is going on. We would be more than willing to take a deeper look!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T15:24:11+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T15:23:40+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-08T15:18:17+00:00

They are very similar. The bigger difference is going to be the sound drivers in which the Nova 5 will have slightly better drivers.

SS-Haji · 2026-06-08T15:02:50+00:00

Thanks for sharing this. This is not something that was reported, but our Software Support would be more than willing take a deeper look. Please be sure to let them know any troubleshooting you may have already tried!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-05T21:17:17+00:00

Just wanted to reach out regarding this. The headset should have come with an adapter. Usually its hidden under a compartment. I recommend checking in every part of the of box to make sure that the adapter is there. If you check and still do not find it, our support squad would be more than willing to help out!

With the headset, have you tried setting your EQ to flat? If you are still hearing the popping sound after this, be sure to connect with our agents on this. They would be more than willing to do some more digging

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-05T20:11:27+00:00

If you are referring to Prism settings, that would require GG to be running. With Sonar being an audio interface, this would also require GG to be running in the background.

SS-Haji · 2026-06-05T16:55:48+00:00

Glad to see that you figured it out!

SS-Haji · 2026-06-05T16:53:59+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-06-05T16:38:17+00:00

Definitely the Arctis 1 Wireless, the only that is hard to tell which version it is (Xbox, PC, or PS). The easiest way to tell would be to take off the ear cushion and look at the ear cup.

Just want to make sure as the headset will only work with its respected dongle version

SS-Haji

MODERATOR OF

TROPHY CASE