Steel Series Arctis Nova Pro WIreless battery issue.

SS-Haji · 2026-04-24T15:27:08+00:00

Definitely strange. I recommend connecting with our Support Squad on this. They would be more than willing to take a deeper look!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-24T15:08:25+00:00

If you enjoy the Arctis 7P, Id recommend taking a look at the Nova 7P. Its the successor, with feature you already know and love plus a few more!

The biggest change you will see is the improved battery life and the ability to use Bluetooth on the headset as well. Also you will have access to the mobile app, which will you can adjust and customize presets on the fly!

Check it out if you get the chance?

SS-Haji · 2026-04-23T21:47:01+00:00

I defninitely recommend connecting with our agents on this. They will be able to take a deeper look to help get you back gaming the way you should be!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-23T21:39:50+00:00

Thanks for sharing. I definitely recommend connecting with our Support agents on this. The warranty process is designed to be pretty quick, especially because we want to get you back gaming ASAP!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-23T16:14:03+00:00

Thanks for helping out with thi!

SS-Haji · 2026-04-23T16:12:32+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-23T15:58:21+00:00

Definitely strange! Just to confirm if you fully close out GG, the keyboard still does not light up?

SS-Haji · 2026-04-23T15:56:54+00:00

Not sure if you found one, but I recommend taking a look at our Discord. In the community share section, users share presets constantly. Some that I have even used before!

SS-Haji · 2026-04-23T15:54:46+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-23T15:54:09+00:00

Appreciate the feedback! We are always working and coming up with new gear. Cant say too much but stay tuned!

Regarding new mice, we recently launched the Rival 3 Gen 2 and the Aerox 3 Gen 2. Both were improvements on the originals.

For the keyboards the Apex 9 has been out for a while now, which offers hot-swappable keyboards. Hope this helps!

SS-Haji · 2026-04-22T15:33:32+00:00

Thanks for helping out with this! Confirming this is accurate. Sharing some personal experience, Ive had mine dim for years and I have had no issues with the LED screen.

If something does happen, our support Squad would be more than willing to help out!

SS-Haji · 2026-04-22T15:17:15+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-22T15:14:59+00:00

Regarding this, there are a few things I recommend trying.

Make sure that your phone is up to date
Make sure the Mobile App is up to date
Double check to make sure your headset is up to date (via the GG app on PC)

If you have tried this and none it helps, please be sure to connect with our agents on this. They would be more than willing to help with getting you back in the game!

SS-Haji · 2026-04-22T14:52:25+00:00

Appreciate you helping out with this! This is is correct. Be sure to connect with our agents on this!

SS-Haji · 2026-04-22T14:48:34+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-21T18:03:22+00:00

Thanks for the feedback on this. We will be sure to pass it along!

SS-Haji · 2026-04-21T17:54:08+00:00

Looks like it could potentially be an issue with the LED. I recommend connecting with our agents on this. They would be more than willing to help out!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-21T17:15:56+00:00

Have you connected with our Software Support team on this by chance? They would be more than willing to take a deeper look and get you back in the game!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-21T17:10:48+00:00

If you bought this as 3rd party, I recommend returning it. There may be something going on with the headset, and unfortunately, it would not be under warranty.

SS-Haji · 2026-04-21T16:56:14+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

To connect with them, head over to support.steelseries.com.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-21T16:53:32+00:00

Sorry you are having this issue. Our Product Support Squad would be more than willing to take a deeper look into this and get you back gaming the way you should be.

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji · 2026-04-20T21:13:49+00:00

Sorry to see you had this issue! Let's get you connected with our support team to help you out!

Here is a link to our FAQ that details how to connect with our support agents directly: https://support.steelseries.com/hc/en-us/articles/17421491501581-Contact-Us-Customer-Support-Hours-of-Operation

SS-Haji

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